IT Support Specialist II
3 weeks ago
IT Support Specialist II
Irvine, CA
6+ months
Must haves: Enterprise MDM, Intune, JamF, support MAC
Nice to have Google Workspace- Jira ticketing system
We are looking for candidates who have experience working with executive leaders, and have sound knowledgeable experience in leveraging JamF
Schedule: 8a-5p Mon-Fri with the possibility of on-call as needed
Final interview in person
Job Summary:
The Information Technology Support Specialist performs analytical, technical, and administrative work in the planning and installation of new and existing personal devices and workstations; diagnoses and resolves problems in response to customer reported incidents; confers with end users to determine types of hardware and software required; installs new hardware and software and maintains existing components; trains end users in the use of equipment and software; performs general maintenance tasks; troubleshoots and resolves issues with user devices and peripheral equipment located throughout the organization; prepares progress reports for all work performed; evaluates products for compatibility, expandability, and ease of use and support; recommends to management the support or nonsupport of evaluated products.
Job Expectations:
- Provide second level customer service and technical support to all end-users for hardware and software systems.
- Address incoming incidents and requests from end-users via a ticket management system, chat, and e-mail in a courteous and professional manner.
- Analyze, research, and resolve complex end-user escalation incidents or issues and troubleshooting from other IT support staff; escalate as necessary.
- Assist with developing and enforcing hardware and software standards.
- Install, configure, and test installed hardware and software on new or existing devices, in accordance with standard procedures.
- Image, test, install and set up application programs on user endpoints (Microsoft, Apple, and Google).
- Set up new equipment and devices; set up and maintain workstations; provide appropriate access to applications, systems, and data.
- Maintain accurate hardware and software inventory and perform audits as needed.
- Participate in the maintenance, implementation, troubleshooting, and end-user support for applications, mobile devices, and servers.
- Troubleshoot common network and application problems and coordinate resolution.
- Onboard and offboard personnel including equipment shipments.
- Provide guidance and explain policies and procedures to IT support staff and end-users.
- Assist users in obtaining access to systems.
- Communicate and translate technical information to non-technical end users; maintain communication and monitor incident through resolution.
- Train customers on new devices and technologies.
- Utilize and maintain knowledge bases, white papers, FAQs, and vendor documentation.
- Review, update, and maintain documentation to ensure internal processes and procedures, workflows, and training manuals are current.
- Maintain confidentiality to the information being processed, stored, or accessed by the end-users.
- Review and evaluate new hardware and software products; recommend the implementation of new products.
- Assist and interact with hardware and software vendors.
- Participate in team meetings and on-call support as needed.
- Implement security policies and compliance controls of the organization.
- Install, configure, test, troubleshoot, and remediate operating system vulnerabilities.
- May monitor infrastructure issues and resolve or escalate to higher levels of support.
- May mentor, train, and direct the work of other staff personnel.
- The duties and responsibilities described above may provide only a partial description of this position. This is not an exhaustive list of all aspects of the job. Other duties and responsibilities not outlined in this document may be added as necessary or desirable, with or without notice.
Job Requirements:
- Intermediate of computer and/or network systems, applications, procedures and techniques.
- Skill in organizing resources and establishing priorities.
- Excellent verbal and written communication skills.
- Ability to learn and support new systems and applications.
- Experience with standard helpdesk ticketing tools.
- Ability to establish and maintain cooperative working relationships.
- Intermediate technical knowledge of Windows and Mac Operating Systems.
- Working knowledge of endpoint device and vulnerability management tools and platforms such as Microsoft Intune, JAMF, Automox, VDI, Qualys, etc.
Experience Requirements:
- Proven work experience as a desktop or helpdesk support technician or engineer.
- Intermediate knowledge of patch management and software distribution.
- At least 3-5 years of experience supporting macOS and iOS operating systems in an enterprise environment.
- At least 3-5 years of experience supporting Windows operating systems in an enterprise environment.
- Execute plans and implement technical infrastructure projects to refresh supported systems.
- Experience in Scripting -Bash, and PowerShell.
Education Requirements:
- Associate's degree, Bachelor of Science degree preferred, or Associate's degree and work experience.
-
Healthcare Support Specialist II
1 week ago
Irvine, California, United States City of Hope Full timeHealthcare Support Specialist IIBecome an integral part of the mission-driven team at City of Hope, where we are dedicated to making a significant impact in the battle against cancer, diabetes, and other critical health challenges. City of Hope's expanding national network encompasses its Los Angeles facility, a variety of clinical care sites throughout...
-
IT Support Specialist II
3 months ago
Irvine, United States TUEREN, Inc. Full timeIT Support Specialist II Irvine, CA 6+ monthsStart Date: ASAP - please provide interview availability and start date availabilityLooking for candidates that have experience working with executive leaders, and have a sound knowledgeable experience of leveraging JamFSchedule: 8a-5p Mon-Fri with the possibility of on-call as needed Job Summary:The Information...
-
IT Support Specialist II
3 weeks ago
Irvine, United States TUEREN, Inc. Full timeIT Support Specialist II Irvine, CA 6+ monthsMust haves: Enterprise MDM, Intune, JamF, support MACNice to have Google Workspace- Jira ticketing systemWe are looking for candidates who have experience working with executive leaders, and have sound knowledgeable experience in leveraging JamFSchedule: 8a-5p Mon-Fri with the possibility of on-call as needed...
-
Manufacturing Specialist II
2 weeks ago
Irvine, California, United States Visium Resources Full timePosition Overview:Visium Resources is seeking qualified candidates for the role of Manufacturing Specialist II. This position is a contract opportunity that requires onsite presence and offers a chance for long-term engagement. The work schedule includes six days a week, emphasizing the need for flexibility and willingness to work overtime.Key...
-
Document Control Specialist Level II
3 months ago
Irvine, United States Infinite Electronics, Inc. Full timePosition Description The Document Control Specialist II executes all aspects of documentation control in accordance with ISO 9001. This involves managing the ECO process, reviewing documents, maintaining pertinent documentation, and ensuring that revision control is implemented. The ideal candidate will have the ability to work collaboratively and...
-
IT Support Specialist
2 weeks ago
Irvine, United States DirectedLink Full timeJob DescriptionJob DescriptionCompany DescriptionTITLE: IT Support Specialist TYPE: Contract to HireCOMPENSATION: $35-$40/hour /$75K -$80KLOCATION: Irvine, CA (onsite)WORK SCHEDULE: M-F 8-5 (first shift)INDUSTRY: DISTRIBUTION OF HEALTH & WELLNESS SUPPLEMENTS Job DescriptionJob Summary:The IT Support Specialist performs technical and administrative tasks...
-
Marketing Specialist II
3 days ago
Irvine, California, United States iHerb Inc. Full timeAbout the RoleiHerb Inc. is seeking a highly skilled Marketing Specialist II - Email Campaigns to join our team. As a key member of our marketing department, you will be responsible for planning, developing, and executing email marketing campaigns to drive revenue growth and customer engagement.Key ResponsibilitiesEmail Campaign Planning and Execution:...
-
Network Real Estate Specialist/Developer II
1 month ago
Irvine, California, United States randstad us Full timenetwork real estate specialist/developer - ii. irvine, california posted 2 days ago job details summary $ $55.53 per hour contract bachelor degree category computer and mathematical occupations reference job details job summary Description 3 days in office, 2 remote Manager open to Irvine, CA or Hidden Ridge, Irving, TX Detailed duties Review...
-
IT Support Specialist
2 weeks ago
Irvine, California, United States Amtec Enterprise Full timePosition OverviewRole Summary: The IT Support Specialist is responsible for delivering technical assistance to enhance the efficiency of computer users and systems. This role involves diagnosing and resolving user support issues by addressing inquiries related to hardware and software.Key Responsibilities:Install, modify, and perform minor repairs on...
-
Educational Support Specialist
2 weeks ago
Irvine, California, United States Irvine Unified School District Full timeAbout the Employer The Irvine Unified School District serves a vibrant community of over 36,000 students from preschool through 12th grade, encompassing a variety of educational institutions including early childhood centers, elementary schools, K-8 schools, middle schools, high schools, and an alternative high school. IUSD is recognized nationally for its...
-
Revenue Cycle Specialist II
3 days ago
Irvine, California, United States Currance Full timeJob OverviewWe are seeking a skilled Revenue Cycle Specialist II to join our team at Currance. As a key member of our revenue cycle team, you will be responsible for overseeing and working account receivables for physician claims to ensure client compliance.Key Responsibilities:Submit physician medical claims in accordance with federal, state, and payer...
-
Healthcare Support Specialist
2 weeks ago
Irvine, California, United States Careerbuilder-US Full timeJob Title: Healthcare Support Specialist Job Location: Irvine, CA Job Duration: 3 Months+ Contract (Possibilities of Extension) Pay Range: $25 - $30/hr. on W2 Position Overview: · The Healthcare Support Specialist (HSS) is tasked with upholding a highly professional atmosphere, fostering a collaborative relationship with patients and healthcare...
-
Healthcare Support Specialist
2 weeks ago
Irvine, California, United States Careerbuilder-US Full timeJob Title: Healthcare Support Specialist Job Location: Irvine, CA Job Duration: 3 Months+ Contract (Possibilities of Extension) Pay Range: $25 - $30/hr. on W2 Position Overview: · The Healthcare Support Specialist (HSS) is tasked with upholding a highly professional atmosphere, fostering a collaborative relationship with patients and healthcare...
-
Administrative Support Specialist
1 week ago
Irvine, California, United States E-Electronics Full timeJob OverviewWe are a dedicated team seeking an Administrative Support Specialist who can provide consistent assistance to our current teams and contribute to enhancing operational efficiency within the organization.The Administrative Support Specialist will play a crucial role in maintaining ongoing communication with clients, ensuring that all their...
-
Information Technology Support Specialist
2 months ago
Irvine, United States Motion Recruitment Full timeOur client, one of the world's leading e-commerce destinations dedicated to offering a vast selection of vitamins, minerals, supplements and other health and wellness products, is looking to hire an IT Support Specialist II to join their team ONSITE in Irvine, CA!*** This begins as a 6-month contract, with an opportunity to extend at any...
-
Information Technology Support Specialist
3 months ago
Irvine, United States Motion Recruitment Full timeOur client, one of the world's leading e-commerce destinations dedicated to offering a vast selection of vitamins, minerals, supplements and other health and wellness products, is looking to hire an IT Support Specialist II to join their team ONSITE in Irvine, CA!*** This begins as a 6-month contract, with an opportunity to extend at any...
-
IT Support Specialist
2 weeks ago
Irvine, California, United States RTM Engineering Consultants, LLC Full timeJob OverviewPosition: IT Support SpecialistLocation: Remote / HybridExperience Required: 2+ YearsAbout RTM Engineering Consultants, LLC:RTM Engineering Consultants is a leading firm in MEP, Civil, and Structural engineering, dedicated to surpassing traditional consulting expectations. We cultivate strong partnerships with our clients by aligning with their...
-
Educational Support Specialist
2 weeks ago
Irvine, California, United States Irvine Unified School District Full timePosition OverviewThe Educational Support Specialist plays a crucial role in assisting educators within the Irvine Unified School District. This position is tailored for individuals currently employed within the district, focusing on enhancing the learning experience for students with special needs.Key ResponsibilitiesSupport instructional staff in delivering...
-
Technical Support Specialist
1 week ago
Irvine, California, United States Visium Resources, Inc. Full timeJob OverviewPosition SummaryVisium Resources is seeking qualified candidates for the role of Technical Support Specialist. This position is a contract opportunity that focuses on providing exceptional support to end-users in a corporate environment.Role ResponsibilitiesThe Technical Support Specialist is tasked with overseeing the ticket queue and addressing...
-
Escrow Support Specialist
2 days ago
Irvine, California, United States ExpertHiring Full timeAbout the Role:We are seeking an experienced Escrow Support Specialist to join our team at ExpertHiring. As an Escrow Support Specialist, you will play a critical role in the centralized processing of escrow documents, providing support to branches and ensuring the smooth operation of our escrow services.Key Responsibilities:Process and review escrow...