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Service Sales Representative

4 months ago

Henrico, United States Summit Fire & Security Full time
Job DescriptionJob Description

JOB SUMMARY:

The purpose of the Service Sales Representative (SSR) position is to prospect and develop new customers. Customer development to include providing and negotiating pricing for service contracts. SSR’s will work closely with the Service Administrative staff and Service Operations Staff to ensure customer satisfaction. This position is a key part of our Service Department Team.


ESSENTIAL JOB DUTIES:

  • Perform sales calls on customers and prospects to sell and build SUMMIT’s service business. Collaborate with both the Service Manager and the Regional Sales Manager on developing a strategic plan including specific goals, and action items to be successful.
  • Involved in the pricing approach to service accounts using SUMMIT service rates and menu pricing approach. Service Manager to approve all pricing prior to submitting to the customer or prospect.
  • Provide prompt response to customers post inspection by reviewing any necessary repair, deficiency work found on Building Reports (ITM reporting platform) and explain results.
  • Follow up on all pending sales quotes in a timely manner with a company goal of 5 days to explain scope, answer questions, and convey the importance of the repairs needed to help accelerate the award of the sale or further advance the opportunity through the sales cycle.
  • Manage responsibly all sales activity within assigned salesforce account by recording both customer and prospect information with sufficient detail while also monitoring days that a proposal remains outstanding.
  • Seek any necessary help from the Service Manager, District Manager, Regional Sales Manager, or other officers of SUMMIT to assist in targeted and high priority sales calls/appointments/presentations.
  • Collect and assemble new customer information to assist Service Administrators in completing the Customer Data Sheet, as necessary.
  • Represent SUMMIT at industry related meetings such as luncheons, lunch and learns, and trade shows when necessary. Participate with associations such as Building Owners Management Association (BOMA), and other industry related associations.
  • Remain abreast of potential market opportunities through sales calls, networking and other market related information including changes and/or updates to local fire code requirements.
  • Work directly with the Service Manager to assess customer relationship profitability.
  • Visit customers and prospects at job sites to discuss any ongoing work and be available for questions.
  • Complete all assigned e-learning modules by or before due date via the Rapid Learning Institute.

  • Participate as a team member on all scheduled cadence calls with assigned Regional Sales Manager. Be fully prepared to discuss current sales opportunities including larger target type opportunities and potential obstacles to success.
  • Meet or exceed annual sales quota as assigned by utilizing suitable time management skills with a well-developed skillset designed to close new business.
  • Communicate with internal and external customers in a professional manner.
  • Other duties may be assigned.

QUALIFICATIONS

The qualifications listed below are representative of the elements required to perform the job successfully, however in some cases, an equivalent combination of Education, Training, Certifications and Experience may meet the job qualifications.

Education, Training, Certifications:

  • High School Diploma or GED, required.
  • Associate’s or Bachelor’s in Business or related, and/or NICET certification, preferred.

Experience, Knowledge, Skill Requirements:

  • 3-5 years sales or fire protection industry experience, required.
  • 2 years operating a computer, Microsoft Office, required.
  • 2 years reading electronic blueprints, and experience with SalesForce, preferred.
  • Valid driver’s license with acceptable driving record, required.
  • Must have the ability to effectively read, write and communicate in English with employees, customers and board or directors.

Other Qualifications:

  • Valid driver’s license with acceptable driving record required. Reliable transportation, required.
  • Must be able to comply with SFS’s Drug and Alcohol policy and Background screening requirements, which may also include customer specific requirements based on contractual agreement
  • Frequent travel, required, up to 50%

PHYSICAL & WORK ENVIRONMENT REQUIREMENTS

Reasonable accommodations may be made to enable individuals with disabilities to perform Essential Job Duties.

Physical Requirements:

While performing the duties of this job, the employee is required to sit and stand for long periods. Employee will occasionally be required to drive, bend, kneel, balance, lift