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Customer Service Representative

2 months ago

Henrico, United States Ashcraft Insurance Agency of Va, Ltd. Full time
Licensed Agent/Customer Service Representative Opportunity at Ashcraft Insurance Agency of Va, Ltd.

We are seeking a dedicated Licensed Agent/Customer Service Representative to enhance our customer support efforts. In this position, you will play a crucial role in assisting clients by providing comprehensive information about our offerings and addressing any technical challenges they may face.

Key Responsibilities:
  • Respond to customer inquiries and manage complaints with professionalism
  • Deliver in-depth knowledge regarding our diverse range of products and services
  • Identify and resolve any issues related to our products
  • Maintain accurate customer records following each interaction
  • Continuously update your knowledge of our evolving product lines and services

Required Qualifications:

  • Experience in customer service, sales, or related fields
  • Proven ability to build strong relationships with clients
  • Excellent prioritization and multitasking capabilities
  • Friendly and respectful demeanor
  • Strong written and verbal communication skills

About Ashcraft Insurance Agency of Va, Ltd.: With over 35 years of experience, our family-owned agency is committed to delivering outstanding service and fostering long-term relationships with our clients.