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Fleet Upgrade Engineer

2 months ago

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Job DescriptionJob Description

About Packsize,

We are Packsize. A fast-growth multinational technology company committed to eliminating excessive and unfriendly packaging experiences through the adoption of Right-sized Packaging On Demand® systems, software, and services. Founded in 2002 and headquartered in Salt Lake City, Packsize gives businesses worldwide the ability to improve their customer satisfaction and enhance brand value while gaining efficiencies and savings. We accomplish this through our shared passion for a world where every box, envelope, and package shipped is the right size. This right-sized shipment sends a ripple effect through the supply chain by reducing carbon emissions and fuel needs. In pursuit of packaging sustainability, we value the contribution of our combined experiences, backgrounds, and relationships to create a team where Everyone Fits. Become a part of Packsize and help us build Smart Packaging for a Healthy Planet®.

Job Description: Fleet Upgrade Engineer

About the Role

The Fleet Upgrade Engineer will be responsible for executing assigned software platform upgrades in customer environments. This role involves data extraction, complexity analysis, coordination with software solutions engineers, and comprehensive management of the upgrade process from planning to execution. The Fleet Upgrade Engineer will work closely with customers, sales, and implementation teams to ensure a smooth transition and integration of new software features.

What You’ll Do

  • Upgrade Execution: Complete software upgrades assigned by the Fleet Upgrade Manager, ensuring all tasks are performed efficiently and accurately.

  • Data Extraction: Pull necessary data from customer systems to prepare for the upgrade process.

  • Solution Review: Analyze existing customer solutions to identify any complexities. Work with software solutions engineers to determine if all necessary features are available in the cloud software for a successful migration.

  • Feature Verification: Collaborate with software solutions engineers to verify that all required features are present in the cloud software before migration.

  • Tenant Creation: Set up and configure new tenants for customers in the cloud software environment.

  • Test Plan Development: Develop and execute comprehensive test plans to ensure all aspects of the upgrade are functioning correctly.

  • Customer Communication: Work with customers to explain the integration capabilities of the software and address any questions or concerns.

  • Collaboration: Coordinate with sales and implementation teams to complete the upgrade process smoothly.

  • Technical Expertise: Understand and utilize APIs, messaging queues, and drop files in the upgrade process. Maintain a basic understanding of packaging to ensure compatibility and functionality.

What You’ll Bring

  • Experience: Minimum of 3 years of experience in software upgrades, IT services, or a related field.

  • Technical Knowledge: Strong understanding of APIs, messaging queues, drop files, and basic packaging concepts.

  • Problem-Solving: Ability to identify and resolve issues during the upgrade process efficiently.

  • Communication Skills: Excellent verbal and written communication skills, with the ability to interact effectively with customers and internal teams.

  • Detail-Oriented: Strong attention to detail, with the ability to manage multiple tasks and priorities simultaneously.

  • Customer Focus: A strong customer service orientation, with a commitment to delivering high-quality service and support.

  • Collaboration: Proven ability to work collaboratively with cross-functional teams.

Education

  • Bachelor's degree in Computer Science, Information Technology, or a related field preferred. Relevant certifications are a plus.

Work Environment

  • This position may require occasional travel to customer sites.

  • Ability to work in a fast-paced environment and adapt to changing priorities.

What We Offer

Packsize considers several factors when determining compensation when extending a job offer, including but not limited to, the role being offered, the associated responsibilities, the candidate's prior work experience, education/training, and any special skills.

If this role excites you but you don’t meet each requirement listed, we encourage you to apply anyway. At Packsize, we welcome applicants of all backgrounds and experiences and understand that the best candidates may come from the most unlikely of places.

Packsize is an Equal Opportunity employer and is committed to diversity in its workforce. In compliance with applicable federal and state laws, Packsize policy of equal employment opportunity prohibits discrimination on the basis of race or ethnicity, religion, color, national origin, sex, age, sexual orientation, gender identity/expression, veteran’s status, status as a qualified person with a disability, or genetic information. Individuals from historically underrepresented groups, such as minorities, women, qualified persons with disabilities and protected veterans are strongly encouraged to apply. Reasonable accommodations in the application process will be provided to qualified individuals with disabilities.