Customer Service Coordinator

2 weeks ago

Coatesville, United States Aerzen USA Corporation Full time
Job DescriptionJob DescriptionDescription:

Who we are:

Aerzen USA Corporation is an international manufacturer of positive displacement blowers, hybrid blowers, screw compressors and turbo blowers. These high-quality machines are used for air and gas applications across many essential industries, including: Wastewater, Cement, Biogas, Pharmaceutical and Food, among many others. We are One Team, and we Empower our team members to be both Inquisitive and Evolutionary.


What we offer:

We offer a competitive salary, generous health benefits (to include 96% company-paid benefit plans), a 401(k) with company match, Tuition Reimbursement, and a Profit-Sharing bonus package, along with the opportunity to work with a dynamic group of professionals in a triple-bottom-line business philosophy of “People, Planet, Prosperity”.


What you will do:

As a Customer Service Coordinator, you will be responsible for scheduling and coordinating service technician activities, creating parts orders in Navision, and providing customers with timely quotations for Aerzen parts, services and repairs.

  • Service Scheduling - Schedules and dispatches service technicians as needed to meet customer requirements and manage technician utilization; Maintains updated information in the electronic service schedule and Navision.
  • Service Administration - Creates service orders, reviews time sheets and expense reports and enters the pertinent information into Business Central to close service orders in a timely manner.
  • Quotations - Provides timely quotations to internal and external customers and identifies the appropriate parts for service visits, service contracts, inspection visits and on-site training.
  • Parts Order Entry - Provides timely order fulfillment and maintains regular communication with customers on order delivery dates.
  • Materials Management - Plan and coordinate material deliveries and inventory control for the office.
  • Lead Generation and Management - Generates aftersales leads/opportunities while interacting with customers and works closely with the Regional Service Manager and Sales team to effectively identify and schedule interactions; Provides timely follow up on open actions and opportunities.
  • Data Integrity - Creates and maintains customer, contact and machine data in CRM system on a regular basis to insure data integrity is maintained.
  • Sales Support - Supports the sales team as well as Aerzen channel partners to maximize aftersales growth.
Requirements:

Education: Associate Degree in related Business is preferred.


Experience: 3 to 5 years related customer support experience.


Computer Skills: Proficient in Windows 10, Microsoft Office, Salesforce and multiple Internet Browsers.

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