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Digital Media Specialist

4 months ago

Pasadena, United States Fox Dealer Full time
Job DescriptionJob Description

Job Title: Digital Media Specialist

Department: Operations

Reports to: Manager, Digital Media

Location: This is a full-time role in our Pasadena, CA Headquarters
 

Position Summary:

Fox Dealer is seeking a talented, energetic and resourceful Digital Media Specialist who is experienced in Paid Search, Social Media Advertising, and Digital Advertising.

Note: We welcome entry level candidates who have a ton of customer facing experience.  If you have a love for Customer Service and even a little Digital Marketing Experience, please still apply

The ideal candidate has a proven track record managing numerous campaigns, which deliver stellar results. In this role you are responsible for ensuring a high level of performance and customer satisfaction for your assigned automotive dealer’s monthly digital media campaigns.

You have a passion for digital media and thrive on building long-lasting customer relationships. You’ll do whatever it takes to get the job done and make the customer happy. This is a hands-on roll up your sleeves, drive the revenue position We know you can’t be an expert at everything, but we want to know the areas where you shine and add value to our team and marketing strategy
 

Essential Duties and Responsibilities: 

● Maintain ownership of all aspects of your client’s digital media, to ensure all

campaign details and creatives are accurate and up to date, including campaign

building.

● Manage the fulfillment process, providing accurate and precise instructions to Ad

Traffickers regarding creative and performing detailed quality assurance of all

trafficking tasks.

● Able to communicate complex ideas effectively to clients. Communicate wins,

identify trends and proactively offer campaign suggestions.

● Conduct monthly account reviews with customers, including an analysis of all

digital media performance and preparing recommendations for upcoming months

● Act as the primary point of contact for all assigned accounts with sales and

customer support, and respond promptly to inbound inquiries

● Conduct thorough review of campaign setup, following quality assurance

processes to ensure all details are accurate (error rate of less than 1%)

● Monitor campaign delivery and adjust to accurately and evenly pace with

advertising budgets.

● Proactively identify and communicate any issues related to digital media

campaigns, escalating to management, sales and customer as appropriate

● As needed, flighting all digital campaigns across display, video, mobile and social

campaigns using multiple ad platforms

● Put together digital ad reporting for client meeting decks/presentations (Google

Analytics)
 

Qualifications: 

● Proven history of developing strong customer relationships

● Must possess superb communication skills both written and oral

● Ability to manage multiple tasks, stay organized and manage priorities

● Ability to probe, listen, speak clearly and persuasively in a positive or negative

situation.

● Must be extremely detail oriented with the ability to meet deadlines

● Volunteers readily; undertake self-development activities; seeks increased

responsibilities; looks for and takes advantage of opportunities; asks for and

offers help when needed.
 

Education and/or Experience:

● Bachelor’s degree

● 2+ years experience in Digital Advertising
 

Computer Skills:

● Expert in Office / G-Suite, in particular Sheets or Excel

● Aptitude for working with custom software systems

● Experience using 3 rd party buying platforms, DSP or exchanges is a big plus

● Experienced in Google Adwords, Google Analytics, Meta Business Manager, TikTok Ads Manager

● GA4 certified
 

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

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