Genesis Service Manager

4 weeks ago

Irvine, United States Irvine Auto Retail Inc Full time
Job DescriptionJob Description

APPLY NOW and join us for our Job Fair on Wednesday, 5/15 & Thursday, 5/16, from 9:00 AM to 4:00 PM. This is your opportunity to meet our team, learn more about the role, and showcase your skills and experience. Don't miss out on this chance to take your career to new heights

Position: Genesis Service Manager

Job Fair Location: 24341 El Toro Road, Laguna Woods, CA 92637

Responsibilities:

  • Lead, coach, and mentor a team of service advisors, technicians, and support staff to deliver outstanding customer service and achieve departmental goals.
  • Ensure the efficient and effective operation of the service department, including scheduling, workflow management, and resource allocation.
  • Monitor service department performance metrics, such as service revenue, labor productivity, and customer satisfaction, and implement strategies to optimize performance and profitability.
  • Develop and implement service processes and procedures to improve efficiency, streamline operations, and enhance the customer experience.
  • Maintain a safe and clean working environment in compliance with safety regulations and company policies.
  • Handle customer inquiries, complaints, and escalations in a professional and timely manner, striving to resolve issues to the customer's satisfaction.
  • Collaborate with other departments, such as sales and parts, to maximize customer retention and revenue opportunities.
  • Stay informed about industry trends, technical developments, and Genesis product updates to ensure the service department remains current and competitive.

Requirements:

  • Previous experience in automotive service management or related field, preferably within a luxury automotive dealership environment.
  • Strong leadership and managerial skills, with the ability to motivate and inspire a team to achieve performance targets.
  • Excellent communication and interpersonal skills, with a customer-focused mindset.
  • Knowledge of automotive service processes, procedures, and diagnostic techniques.
  • Proficiency in computer systems and software applications related to service management.
  • Detail-oriented with strong organizational and problem-solving abilities.
  • Ability to work in a fast-paced, dynamic environment and adapt to changing priorities.
  • Valid driver's license and a clean driving record.

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