Genesis Service Advisor

2 weeks ago

Irvine, United States Irvine Auto Retail Inc Full time
Job DescriptionJob Description

APPLY NOW and join us for our Job Fair on Wednesday, 5/15 & Thursday, 5/16, from 9:00 AM to 4:00 PM. This is your opportunity to meet our team, learn more about the role, and showcase your skills and experience. Don't miss out on this chance to take your career to new heights

Position: Genesis Service Advisor

Job Fair Location: 24341 El Toro Road, Laguna Woods, CA 92637

Responsibilities:

  • Greet customers in a friendly and professional manner, ensuring a positive first impression of our dealership.
  • Consult with customers to understand their service requirements and concerns, and accurately document their vehicle information and service history.
  • Perform vehicle walk-arounds and inspections to identify maintenance needs and recommend appropriate services based on manufacturer guidelines and customer preferences.
  • Provide clear and detailed explanations of recommended services, including cost estimates and timelines, to help customers make informed decisions.
  • Coordinate service appointments and manage the service schedule to ensure timely completion of work and maximize service department efficiency.
  • Communicate with customers throughout the service process, providing updates on the status of their vehicle and addressing any questions or concerns.
  • Liaise with service technicians and other departments to ensure smooth workflow and resolution of customer issues.
  • Upsell additional services and accessories as appropriate to enhance customer satisfaction and dealership revenue.

Requirements:

  • Previous experience in automotive service advisory or customer service roles, preferably within a dealership environment.
  • Excellent communication and interpersonal skills, with the ability to build rapport and establish trust with customers.
  • Strong problem-solving abilities and attention to detail.
  • Knowledge of automotive systems and maintenance requirements.
  • Proficiency in computer systems and software applications related to service management.
  • Ability to multitask and work effectively in a fast-paced environment.
  • Customer-focused mindset with a commitment to delivering exceptional service.

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