Owner Service/Reservations Specialist

3 weeks ago

Village of Williamsburg, United States Daily Management Inc Full time
Job DescriptionJob Description

Job Description

Position Title: Owner Services/Reservations Agent March 2020

Job Code:

Department: Reservations/Owner Services

FLSA Status: Non-Exempt

Reports To: Owner Services/Reservations Manager

Position Summary:

This position reports to the Owner Services/Reservations Manager and is primarily responsible for providing excellent customer service to our Owners by addressing questions concerning contracts, owner rentals, exchange procedures, receiving payments for assessments and taxes, and reserving Owner weeks. This position also enters rental reservations from online travel agencies, and maintains Marketing reservations.

Specific Responsibilities:

Core duties and responsibilities include the following:

  • Enters and confirms reservations from Exchange companies: RCI, Interval International, Platinum Interchange.
  • Maintains accuracy of Marketing reservations entered via automated download, adding required information to assure proper handling.
  • Accurately enters reservations received from online travel agencies such as Agoda, Expedia, Booking.com.
  • Provides highest level of customer service by responding to questions regarding contracts, rentals, maintenance fees, and how to work with Exchange companies to obtain optimum benefits of their ownership.
  • Accounting duties include receiving payments for maintenance fees and taxes, and collection calls.
  • Assures Owner information in the property management system is accurate and up to date.
  • Assists the front office in researching information as requested.
  • Adheres to all work rules, procedures and policies established by the company, including, but not limited to, those contained in the Employee Handbook.
  • Performs all other duties as assigned by management.

Managerial Responsibilities:

This position has no supervisory responsibilities.

Position Requirements (Skills/Abilities):

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Ability to represent the resort professionally and interact positively with owners and guests.
  • Previous customer service experience.
  • Previous experience in reservations. Experience in a resort setting is a plus.
  • Experience with internet software; and word processing software


Experience:

The requirements listed above are representative of the knowledge, skill, and /or ability required.

Education:

High School diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

Flexible Scheduling:

Must be able to work Monday through Friday and Saturdays as required.

Physical Demands:

While performing the duties of this job, the employee is required to walk, stand, stoop, kneel, crouch. The employee Is required to use his/her hands and fingers to feel, and reach for objects of various sizes, shapes and weight.

The employee will occasionally be required to climb a step ladder or balance and, to talk, to hear and /or smell. The employee must regularly push, pull, lift and /or move 10-25 lbs. And occasionally push, pull, lift and /or move 50 or more pounds with assistance. Specific vision abilities required for this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to focus in various settings. Good customer service skills are a must.

Standards of Appearance:

This position is highly visible in all resort areas. Team member must present a professional appearance and must adhere to all Operating Procedures and Standards of Appearance set by Daily Management and the Resort.

Standards of Conduct:

The high ethical standards of Daily Management, Inc. must be upheld by all members of the management team. The policies relative to press relations, equal opportunity, discrimination, sexual harassment, vendor relations, alcohol consumption, etc., stated in the Team Member handbook and manuals are inviolable. We pride ourselves on providing a professional caring atmosphere for guests and fellow team members and will achieve this goal through responsible action as individuals and as a group.

Note:

This position description in no way states or implies that these are the only duties to be performed by the team member occupying this position. Team members will be required to perform any other job-related duties assigned and needed in their role. This document does not create an employment contract, implied or otherwise, other than an "at will" employment agreement.

I hereby certify that I have reviewed and understand all elements of this position description and will fully comply as a team member of the Daily Management, Inc.

  • Owner Service/reservations Specialist

    3 weeks ago

    Williamsburg, United States Daily Management Inc Full time

    **Position Title**: Owner Services/Reservations Agent** March 2020** **Job Code**: **Department**:Reservations/Owner Services **FLSA Status**: Non-Exempt **Reports To**: Owner Services/Reservations Manager **Position Summary**: This position reports to the Owner Services/Reservations Manager and is primarily responsible for providing excellent customer...

  • Front Desk Specialist-Williamsburg, VA

    4 weeks ago

    Village of Williamsburg, United States Holiday Inn Club Vacations Full time

    Job DescriptionJob DescriptionGreat Career Opportunity With Amazing Benefits! Benefits After 90 Days: 401k Retirement Insurance Paid Time Off Tuition Assistance Room Discounts Worldwide ClubGo Membership (Free Vacations) & Much More. At Holiday Inn Club Vacations, we believe in strengthening families. And we look for people who exhibit the courage, caring...

  • Vacation Sales Consultant

    2 months ago

    Village of Williamsburg, United States Holiday Inn Club Vacations Full time

    Job DescriptionJob DescriptionAt Holiday Inn Club Vacations, we believe in strengthening families. We look for people who exhibit the courage, caring, and creativity to help us become the most loved brand in family travel. We’re committed to growing our people, memberships, resorts, and guest love. That’s why we need individuals who are passionate in...

  • Vacation Sales Consultant

    3 days ago

    Village of Williamsburg, United States Holiday Inn Club Vacations Full time

    Job DescriptionJob DescriptionAt Holiday Inn Club Vacations, we believe in strengthening families. We look for people who exhibit the courage, caring, and creativity to help us become the most loved brand in family travel. We’re committed to growing our people, memberships, resorts, and guest love. That’s why we need individuals who are passionate in...

  • Group Reservations Coordinator

    2 weeks ago

    Williamsburg, Virginia, United States Colonial Williamsburg Foundation Full time

    Role Overview: The Group Reservation Coordinator is responsible for managing room reservations for conference groups at a Colonial Williamsburg Hotel. Designates blocks of hotel sleeping rooms for conference groups using Passkey reservation system. Creates secure websites for attendees to book rooms online. Manages room inventory in Passkey, MARSHA, and...

  • Group Reservations Coordinator

    6 days ago

    Williamsburg, Virginia, United States Williamsburg Lodge Full time

    The Group Reservation Coordinator designates a block of sleeping rooms, creates a website to reserve those rooms and manages the inventory allotment for each conference group staying in a Colonial Williamsburg Hotel.Essential Functions: Designates blocks of hotel sleeping rooms assigned to conference groups in a web-based reservation system called Passkey....

  • Group Reservations Coordinator

    2 weeks ago

    Williamsburg, United States Colonial Williamsburg Company Full time

    The Group Reservation Coordinator designates a block of sleeping rooms, creates a website to reserve those rooms and manages the inventory allotment for each conference group staying in a Colonial Williamsburg Hotel. **Essential Functions**: - Designates blocks of hotel sleeping rooms assigned to conference groups in a web-based reservation system called...

  • Group Reservations Coordinator

    3 days ago

    Williamsburg, United States Williamsburg Lodge Full time

    DescriptionThe Group Reservation Coordinator designates a block of sleeping rooms, creates a website to reserve those rooms and manages the inventory allotment for each conference group staying in a Colonial Williamsburg Hotel.Essential Functions: Designates blocks of hotel sleeping rooms assigned to conference groups in a web-based reservation system...

  • Group Reservations Coordinator

    4 weeks ago

    Williamsburg, United States Colonial Williamsburg Foundation Full time

    The Group Reservation Coordinator designates a block of sleeping rooms, creates a website to reserve those rooms and manages the inventory allotment for each conference group staying in a Colonial Williamsburg Hotel. Essential Functions: Designates blocks of hotel sleeping rooms assigned to conference groups in a web-based reservation system called...

  • Group Reservations Coordinator

    2 weeks ago

    Williamsburg, United States Colonial Williamsburg Company Full time

    The Group Reservation Coordinator designates a block of sleeping rooms, creates a website to reserve those rooms and manages the inventory allotment for each conference group staying in a Colonial Williamsburg Hotel. Essential Functions: Designates blocks of hotel sleeping rooms assigned to conference groups in a web-based reservation system called...

  • Hotel Reservations Agent

    5 days ago

    Westlake Village, United States Westlake Village Inn Full time

    Description: **Join our team!** We are currently looking for a full-time Reservations Agent who shares our passion for excellence and is enthusiastic about creating the ultimate service experience for our guests. Our Reservations Agent will be a member of a dynamic team who provides the highest level of service possible in an efficient, courteous, and...

  • Lead Reservations Agent

    2 weeks ago

    Snowmass Village, Colorado, United States Davidson Hospitality Group Full time

    We are looking for a Reservations Agent to join our dynamic team As a Reservations Agent, you will be responsible for providing exceptional customer service and assisting guests in booking their stay with us. The ideal candidate is energetic, passio Reservations, Agent, Lead, Reservation, Hospitality, Retail

  • Leasing Specialist

    4 weeks ago

    Village of Williamsburg, United States Peak Living Full time

    Job DescriptionJob DescriptionPeak Living is currently seeking a qualified Leasing Specialist to join our team!$1,000 Sign On BonusAt Peak Living, our employees love where they work! We are a fast-growing property management company with communities across the United States. We believe successful growth is best achieved by developing high quality teams and...

  • Service Technician Relocation Available

    4 weeks ago

    Village of Williamsburg, United States Loyalty Automotive Group Full time

    Job DescriptionJob DescriptionJob Description:​***AGGRESSIVE SIGN ON BONUS!!!*** Chevrolet Technician- Relocation Available Customer satisfaction is a result of your personal work habits and ethics and is of utmost importance as part of your job function. The Service Technician is also responsible for setting goals for personal service improvement, and...

  • Service Technician Relocation Available

    2 weeks ago

    Village of Williamsburg, United States Loyalty Automotive Group Full time

    Job DescriptionJob DescriptionJob Description:​***AGGRESSIVE SIGN ON BONUS!!!*** Chevrolet Technician- Relocation Available Customer satisfaction is a result of your personal work habits and ethics and is of utmost importance as part of your job function. The Service Technician is also responsible for setting goals for personal service improvement, and...

  • Reservations Agent

    4 weeks ago

    Meadows of Dan, United States Primland Resort Full time

    Job DescriptionJob DescriptionCompany DescriptionA majestic all-season mountain retreat, Primland is located at the heart of the Blue Ridge Mountains on 12,000 expansive acres.  Primland offers luxurious accommodations, a championship golf course, exquisite farm-to-table cuisine, a serene spa and a level of outdoor adventure that is unrivaled on the east...

  • Healthcare Specialist

    1 month ago

    Williamsburg, United States U.S. Army Full time $38,000 - $44,000

    Healthcare Specialist (US Army).Do you want to change your life, help others, and have fun while doing it? If so, serving as a full-time Health Care Specialist in the U.S. Army could be the right career choice for you. This is an entry-level position, now hiring with no experience necessary where you will acquire problem-solving and health care skills which...

  • Healthcare Specialist

    4 weeks ago

    Williamsburg, United States U.S. Army Full time $38,000 - $44,000

    Healthcare Specialist (US Army).Do you want to change your life, help others, and have fun while doing it? If so, serving as a full-time Health Care Specialist in the U.S. Army could be the right career choice for you. This is an entry-level position, now hiring with no experience necessary where you will acquire problem-solving and health care skills which...

  • Healthcare Specialist

    2 weeks ago

    Williamsburg, Virginia, United States U.S. Army Full time

    Healthcare Specialist (US Army).Do you want to change your life, help others, and have fun while doing it? If so, serving as a full-time Health Care Specialist in the U.S. Army could be the right career choice for you. This is an entry-level position, now hiring with no experience necessary where you will acquire problem-solving and health care skills which...

  • Front Desk Clerk

    4 weeks ago

    Village of Williamsburg, United States Daily Management Inc Full time

    Job DescriptionJob Description Job Description Position Title: Front Desk Agent December 2022Job Code: Department: Front Desk FLSA Status: Non-ExemptReports To: Front Desk Manager Position Summary:Front Desk Agents are responsible for assisting Owners and guests in an efficient and courteous manner while providing the highest level of customer service...