Health Services Representative I

4 weeks ago


Chicago, United States PCG INTERNATIONAL INC Full time
Job DescriptionJob DescriptionDescription:

PCG International is a dynamic and innovative technology-driven organization that partners with health, education, and human services agencies to improve lives. This is a Union Role


Job Summary:

Under supervision, this position is responsible for working on the phone all day in a call center to assist members and physicians by responding to telephone and written inquiries in a prompt, accurate and objective manner.


Job Responsibilities:

  • Conduct research and handle inquiries
  • Perform data entry and typing tasks.
  • Communicate effectively with members, physicians and colleagues through interpersonal, verbal, and written communication.
  • Utilize analytical and organizational skills for independent decision-making.


Requirements:

Job Requirements:

  • High school diploma or GED.
  • 6 months of customer service experience or 6 months of experience in an office environment.
  • Data entry and/or typing experience.
  • Strong interpersonal, verbal, and written communication skills.
  • Demonstrated analytical and organizational skills, with the ability to make independent decisions.
  • Ability to spend approximately 90% of scheduled time on the phone and sit for long periods, with scheduled breaks.

Preferred Qualifications:

  • 9 months of customer service experience.
  • Experience with various lines of business, including CDHP, Medicare, Wellness, and Disease Management.
  • Knowledge of medical terminology and anatomy.
  • Proven ability to learn quickly and adapt to change.
  • Preference given to applicants who can take and meet testing criteria.


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