Host(ess) - Star Noodle

3 weeks ago

Lahaina, United States Na Hoaloha Ekolu Full time $18
Job DescriptionJob Description

Star Noodle located on the ocean in Lahaina is now open at its new location on Front Street next door to its sister restaurant Aloha Mixed Plate. Star Noodle is an award-winning restaurant for over a decade offering fresh noodles, sake cocktails and Asian-inspired share plates. Star Noodle continues to be one of Maui's most popular eateries, as well as a great place to work with a fabulous view. We are seeking highly motivated and service-oriented staff to join our team We offer a great working environment with excellent benefits to those who share our values, principles and the spirit of Aloha.

The ideal candidate for this position:
• Has experience working in customer service and/or the food service industry
• Can work a flexible schedule including:
o Day Shifts
o Evening Shifts
o Weekend Shifts
o Holiday Shifts
• Has a reputation for giving great service to guests and coworkers
• Is enthusiastic about sharing our exceptional service standards with our guests
• Can maintain a pleasant smile and demeanor throughout the shift
• Can handle multiple tasks at one time
• Is self motivated, especially under pressure
• Communicates Aloha in person and over the phone
• Has good problem solving skills
• Is able to pass and practice the Maui County Department of Liquor Test
• Is able to pass and practice the TiPS training course


Performance Expectations:
• Makes eye contact and greets guests with authentic enthusiasm
• Treats customers and co-workers with courtesy and respect
• Answers the phone with a smile and takes to-go orders
• Maintains flow of seating to allow co-workers to effectively serve guests
• Coordinates seating for Reservations and large parties
• Communicates to supervisors when help is needed to maintain customer service
• Is knowledgeable and able to answer guests questions
• Maintains a waitlist and informs guests of their status in line
• Helps servers bus tables as needed, when able
• Is knowledgeable of the menu and able to answer guests questions
• Informs guests of daily specials while in line or seating the guests
• Positively responds to requests for assistance from co-workers and guests
• Remains within viewing of the door throughout shift
• Takes initiative to help in any area of the restaurant when able

Additional Tasks:
• Daily Tasks will include (but not limited to):
o Setting the dining room for service - lights, music, retail, menus, door, etc.
o Answer phones & Check Voicemail
o Greet guests
o Seat guests - assign seating using digital reservation system
o Place reservations for guests using digital reservation system
o Assist guests with all requests (seek the right person to assist if need be)
o Assist staff with all requests (that don't interfere with job duties)
o Plan for reservations
o Monitor flow of guests - kitchen and staffing considerations
o Maintain equal cover distribution
o Place take-out orders



Job Posted by ApplicantPro

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