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Service Writer

5 months ago

Dallas, United States Goodson Acura Full time
Job DescriptionJob Description

We are company that cares about our employees and we work to ensure your continued growth and success. We are a family owned and operated dealership in Dallas for over 30 years with an outstanding culture and growing team.  If you feel you would be a great fit with our amazing team, please carefully review what we have to offer, and what we expect from our employees below:

RESPONSIBILITIES:

  • Approach, Greet, and Offer Assistance or Direction To Any Customer Who Enters The Dealership Showroom or Sales Lot
  • Maintain and/or Exceed Service Sales Goals As Required By Dealer
  • Greet Customers Prompt and Friendly Manner
  • Obtain and Review Customer and Vehicle Information and Maintain Client Database
  • Ensure Customer Satisfaction By Exceeding The Customer’s Expectations and Providing A Great Customer Experience To All Customers
  • Initiate and Present Multi-Point Inspection for Every Customer In Service
  • Clearly Report All Vehicle Symptoms To Technical Team As Described By The Customer
  • Follow Up With Customer In A Timely Manner and With Customer’s Selected Communication Preference
  • Monitor The Progress Of Each Vehicle Throughout The Day, and Update All Customers A Minimum Of Twice Daily
  • Explain All Completed Work and Charges To Customers Before or During Checkout
  • Maintain and Exceed ACE (Acura Customer Experience) Standards
  • Other Duties or Tasks As Requested or Required

 

 

WHY GOODSON ACURA OF DALLAS:

  • Family Owned and Operated – We Treat You As A Member Of The Family, Not A Number
  • Outstanding Culture, Facilities and Work Environment
  • Your Work/Life Balance Is Very Important To Us
  • Hands On Management Staff
  • We Believe In Promoting From Within
  • Opportunity For Your Career Growth
  • You Will Be A Part Of The Award Winning Team:
     - Precision Team Award Winner Year After Year
     - Dealer Rater Dealer Of The Year (Texas)
     - Recognized Level Of Master Acura Certified Technicians & Staff
  • Active In Community and Charitable Activities

 

BENEFITS:

  • Excellent Medical, Dental & Vision Plans With Company Contribution Towards Premiums
  • 401k Company Match (Fully Vested After 5 Years Of Employment)
  • Referral / Bonus Program
  • Paid Vacation
  • Paid Training for Technicians
  • Ongoing Training and Development
  • Competitive Compensation
  • Annual Bonuses Paid At End Of Year
  • Company Provided Life Insurance
  • Company Provided Long Term Disability
  • Discounts On Vehicle Purchases, Parts and Service
  • Length Of Company Service Recognition Includes Rings, Diamonds & Even A Rolex Watch For 25 Years Of Service

 

 

REQUIREMENTS:

  • Prior Automotive Experience Preferred
  • Minimum High School Diploma or GED Equivalent Required
  • Valid Driver’s License
  • Proficiency With Standard Microsoft Software and Ability To Learn Other Computer-Based Tools for Client-Facing and A Majority Of Roles
  • Excellent Communication and Customer Service Skills
  • Professional Appearance and Work Ethic
  • Self-Motivated
  • Personal and Professional Integrity
  • Ability To Work In A Fast Paced Environment
  • Solid Work Ethic Around Attendance and Punctuality
  • Complete A Pre-Employment Drug Screen and Background Check