Systems Administrator for MSP
2 weeks ago
Makios Technology is a high-paced, dynamic MSP Tech company that has been in business since 2006. We are experts in our field and love helping clients with their technology needs, it is a passion that goes beyond profits.
The technician assists clients and the internal support team to resolve day-to-day issues that come up on servers and networking equipment such as Windows Servers, Exchange servers, Office 365, and other equipment like firewalls, wireless Access Points, Routers switches.
Associates or Bachelor’s degree in Computer Science, Information Technology, System Administration, or a closely related field, or equivalent experience required. A minimum of three (3) years' experience as a Systems Administrator required.
Responsibilities:
- Testing hardware
- Recycling and storing older hardware
- Wipe old computers
- Ability to install Windows operating system (Windows 10)
- Installation of drivers/peripherals/components
- Working with email clients (Outlook)
- Connect and verify network communication for workstations
- Installation of Windows Applications
- Updating Software programs
- Setting up email clients for Exchange or Office 365
- Configuring computers to access wireless networks
- Setting up printers
- Ability to join a computer to a Windows domain
- Troubleshooting Software
- Working with computers joined to a Windows Domain
- NOC and Patch Management
- Troubleshooting email issues on the client-side
- Troubleshooting Software
- Working with computers joined to a Windows Domain Duplicate?
- Creating users in Active Directory
- Creating mailboxes in Exchange and Office 365
- Managing Mailboxes and Distribution Groups in Exchange and Office 365
- Troubleshooting Group Policies on workstations on client-side
- Troubleshooting network issues (physical or logical) on computers
- Configure and troubleshoot VoIP phones
- Basic VoIP management knowledge
- Manage Active Directory Users and Computers
- Organize AD OUs for Group Policy Deployments
- Create/ Manage Security Groups
- Install Server Roles (DHCP, Print, DNS, IIS)
- Provision/Management of Print Server
- DHCP Installation
- Managing/Provisioning DHCP Scopes
- Windows DNS Management
- Provision Group Policies
- Software Deployment via Group Policies
- Resource provisioning via Group Policies
- Configure / Manage Windows File Servers
- Configure NTFS Permissions on shares
- Troubleshooting Windows Services
- Setup NIC Teams based on vendor software/drivers
- Setting up DNS zones in Windows DNS
- Configuring Windows Firewall Policies
- Remote Desktop Services
- Manage and provide access for RDS users
- Configure Session Collections
- Create and Provision Published Applications
- Install / Manage RDS Licensing Servers
- Microsoft Exchange Server (2010 and later)
- Create User Mailboxes
- Create and provision Shared Mailboxes
- Create Distribution Groups
- Configure OWA Access
- Provision SSL Certificates for OWA
- Configure Split DNS in the domain for routable domains
- Migrate Users to other databases
- Provision Public Folders
- Troubleshoot Email Delivery issues
- Troubleshoot Client Connectivity Issues
- Outlook Anywhere
- Importing/exporting mailboxes
- Proper Mailbox Deletion and cleanup
- Extensive Knowledge of troubleshooting SMTP issues
- External Domain and SSL Certificates
- Manage External Domains
- Provision External Domains
- Manage External DNS
- Knowledge of DNS Records to provision Internet Services
- Configure MX Records, A Records, CNAME Records
- Generate CSR to create new SSL Certificates
- Installation of SSL Certificates on Windows/Linux
- Installation of SSL Certificates for Microsoft Exchange
- Configure Split DNS Records for external FQDNs on Windows Internal DNS
- Backup Solutions
- Configuration and management of backup solutions
- Backup Solutions on the cloud
- Networking
- Extensive knowledge on how TCP/IP works
- Switching
- Routing
- Private and Public IP Schemes
- WAN provisioning
- Working with ISP to provide Internet connectivity
- Understanding of the OSI Model
- Troubleshoot network related issues (IP, subnet, routing, etc)
- Provision VPN Tunnels
- Troubleshoot issues with VPN tunnels, understand IKE/IPSEC phases
- Knowledge of Structured Cabling
- Setup ISP Devices in bridge mode
- Manage Network devices via web or serial interfaces
- Knowledge on working with security appliances preferably WatchGuard
- Understanding of security zones: Trusted/Internal, DMZ, External/Untrusted
- Understanding of how traffic is Translated for outbound communication and how to apply custom NAT policies to assign outbound traffic to specific public IP addresses
- Provision WAN or Multi-WAN links on security appliances
- Configuring NAT policies for inbound services
- Manage and configure Web Content Filtering based on content categories and specific URL exclusions
- Provision SMTP services for internal email servers
- Remote Management
- Client to Site VPN solutions (IPSEC, SSL, PPTP)
- Wi-Fi deployment
- Server Hardware
- Configuration of RAID Arrays
- Replacing Hard drives and other server components
- Office 365
- Provision new clients on Office 365
- Manage Mailboxes and other email objects in Office 365
- Configure Send/Receive Connectors
Qualifications and Skills:
- Professionalism
- Positive Team Attitude
- Self-motivated and self-sufficient
- Excellent verbal and written communication skills
- Excellent interpersonal and customer service skills
- Excellent organizational skills and attention to detail
- Excellent time management skills with a proven ability to meet deadlines
- Strong analytical, troubleshooting, and problem-solving skills
- Ability to prioritize tasks and to delegate them when appropriate
- Ability to function well in a high-paced and at times stressful environment
- Ability to document
- Ability to follow procedures and directives
- Proficient with Microsoft Office Suite or related software
Education and Experience:
- Microsoft Windows 10 MD-100/MD-101
- Microsoft Windows Server 2012 or Higher Certification
- WatchGuard Security Essentials
- Advanced Microsoft Windows Server Certification
- Associates or bachelor’s degree in Computer Science, Information Technology, System Administration, or a closely related field, or equivalent experience required
- Minimum 3-5 years of database, network administration, or system administration experience
- System administration and IT certifications in Linux, Microsoft, or other network-related fields are a plus
- Working knowledge of virtualization, VMWare, or equivalent
- Strong knowledge of systems and networking software, hardware, and networking protocols
- Experience with scripting and automation tools
- A proven track record of developing and implementing IT strategy and plans
- Strong knowledge of implementing and effectively developing helpdesk and IT operations best practices, including expert knowledge of security, storage, data protection, and disaster recovery protocols
Company Benefits and Perks:
- Health Insurance
- Health Savings Account (HSA)
- Generous PTO/Vacation Policy
- 401(k) with Company Match
- Free Snacks & Coffee Bar
- Annual Staff Appreciation Party and Annual Holiday Celebrations
- Performance Based Incentive Program
- Career Growth and Development Opportunities
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