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Language Services Coordinator

2 months ago

West Chester, United States Back to Basics Learning Dynamics Full time
Job DescriptionJob DescriptionSeeking a Language Services Coordinator for our Language Department

Back to Basics Learning Dynamics has a vibrant and growing language department. We provide Translation and Interpretation services to State agencies. As the Language Coordinator, you will be handling the in-box of requests, coordinating interpreter jobs, handling customer service, as well as invoicing job approvals. We are busy every day and need a coordinator that is organized, can multi-task, and has good communication skills. You will report to our Director of Operations.

Location: This position is in-person in our Wilmington, DE office. 
Hours: During office hours between 8:00 a.m. and 5:00 p.m.
Employment Type: This is a Full-time position of 30+ hours plus benefits

Position Responsibilities
  • Provides leadership, assignments, and supervision of qualified language interpretations to facilitate and provide language services to parents, families, schools, entities, and medical facilities. 
  •  Coordination of interpreters, and other staff within the Language Department, using web-based productivity, scheduling, and collaboration tools. 
  • Review weekly scheduled jobs for accuracy and completion for payroll and billing
  • Coordinate academic, technical, and legal compliance of work for clients. 
  • Process Payroll every other week and provide a monthly state report of all jobs.
  • Participate in the development of policies and strategies and carry out their implementation. 
  • Provide technical assistance and customer service to internal and external stakeholders daily.
The above list is a summary of the functions of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties.

Experience and Qualifications
  • Sound judgment, initiative, professionalism, flexibility, and aptitude for administrative detail.
  • Great time management and prioritization skills with the ability to thrive in a fast-paced environment. Multi-tasking abilities are a must
  • Bachelor’s degree from an accredited university in education, foreign language, or a related field.
  • Three (3) years of professional experience (administrative/office experience required). A plus if you have prior experience scheduling jobs.
  • Must possess exceptional communication skills for customer service via email and phone.
  • Evidence of fluency in English and another language is a plus.
  • Proficient in Microsoft Word, Excel, and TEAMS

Back to Basics Learning Dynamics is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, and training.

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