B2B National Sales Support Representative

2 weeks ago

Knoxville, United States Cellular Sales Full time
Job DescriptionJob Description

Overview

B2B National Sales Support Representative

This is a hybrid work environment

Great Experiences Start Here

Exciting B2B opportunity working with the leader in the wireless industry You'll work with a team of talented, innovative, and responsible people who enjoy helping others. Leverage the team environment while connecting business customers with their representatives. Earn base pay plus outstanding bonus opportunity, based on your performance. Start your great experience with us today

About the Team

The B2B Support Team comes alongside business reps nationwide to act as a liaison between customers, B2B reps and Verizon Customer Service to resolve account needs. Our main goal is to provide an outstanding experience for our clients. This position will focus on connecting business customers with a single point of contact for their wireless needs.

What you’ll Do:

  • Receive comprehensive training and practice to be fully equipped to succeed.
  • Utilize various leads sources to reach out to Verizon and Cellular Sales customers and align them with available business representatives in their area.
  • Gather and process customer information and disposition call at end of conversation.
  • Insert notes of customer interactions and/or transactions; record details of actions taken.
  • Provide inbound support for market representatives calling with business related issues and questions.
  • Meet or exceed established daily metrics (calls/sales/follow up calls) and performance standards.
  • Communicate professionally and accurately to customers, following company standards/protocols.
  • Ensure adherence to all company compliance and security measures.

What we’re looking for:

  • Adaptability: Maintaining effectiveness in reaching set goals by adapting to changed circumstances, tasks, responsibilities, and people.
  • Attention to detail: Taking responsibility for a thorough and detailed method of working.
  • Customer Focus: Knowing the (internal and external) customer business needs and acting; accordingly, anticipating customer needs, and giving high priority to customer satisfaction and customer service.
  • Organizational Awareness: Having and using knowledge of systems, situations, procedures, and culture inside the organization to identify potential problems and opportunities; perceiving the impact and implications of decisions on other components of the organization.
  • Planning and Organizing: Setting priorities and defining actions, time, and resources needed to achieve predefined goals.
  • Written Communication: Expressing ideas and opinions clearly in properly structured, well-organized, and grammatically correct reports or documents; utilizing language and terminology.
  • Desire to Succeed

Education and Experience:

  • High School diploma or equivalent experience required.
  • Proficient in Microsoft Excel and Outlook
  • Basic typing and computer skills required
  • Experience with outbound calling preferred

What We Offer:

  • Base Pay of $17/hr.
  • Health, Vision, and Dental Insurance
  • 401k matching
  • Health and Wellness Program
  • Discount on Verizon services
  • Employee Assistance Program
  • Onsite gym and walking trail

Schedule:

This is a full-time position. Our department is open 8:00 a.m. to 6:00 p.m. Monday through Friday.

#2024MG

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