Tier 2 Technical Support

4 weeks ago


Orlando, United States Eola Technology Partners Full time
Job DescriptionJob DescriptionSalary: Depends on Experience

Job Duties and Responsibilities

• Setup and maintain customers' networks, Office 365 and hosted voice environments

• Provide on-site support at customer locations for troubleshooting and deployments

• Serve as an escalation point and mentor for to Tier 1 support team members

• Meet and exceed SLA standards: Close tickets in a timely manner, while upholding customer service standards

• Must be available to be on-call for remote support escalations

• Must be authorized to work in the US and successfully pass a background check

• Must pass an initial and subsequent random drug screenings


Required Education and Experience:

• Bachelor's degree in information systems, computer science, business administration or related field; or equivalent experience

• Four+ years of diverse technical experience, including experience with the administration of Microsoft Office 365, Exchange Online, SharePoint Online, Intune and Azure

• Experience with end user support, and documentation of user manuals and procedures

• Excellent oral and written communication skills

• Ability to plan and analyze, think creatively about solutions to business problems, and initiate and manage change

• Ability to handle multiple tasks and projects concurrently

• Detail oriented, self-motivated, and able to work well under pressure

• Ability to translate technical information into user-friendly language



Desired Knowledge and Skills:

• Ability to support and manage Office 365 customer environments

• Experience deploying and maintaining Intune with Windows Autopilot

• Experience deploying Microsoft Defender for Endpoint 

• Working knowledge of Windows PowerShell scripting

• Possess Microsoft Certifications such as MS-900, MS-700, MS-500, MS-100 and / or AZ-100






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