Customer Service Supervisor
4 weeks ago
Overview
The Customer Service Supervisor is a mid-level position within the Customer Service Department, and reports directly to the Customer Service Manager.
Necessary Skills
Excellent Customer Service and People Skills
Excellent Hardware Retail and Cashier Knowledge
Superior Phone and Computer Skills
Mathematical, Data Entry and Organizational Skills
Requirements
Able to lift 50 lbs unassisted
Able to stand and kneel for extended periods of time
Able to work with computers and phone for extended periods of time
Able to work various shifts based on changing business needs
Customer Service Attire - Counter as defined by the Company Handbook
Responsibilities
Supports the objectives of the Customer Service Department
Heavily Involved with Employee Training and Development
Cultivates a Positive and Supportive Work Atmosphere.
Well-Groomed Appearance and Demonstrates Professionality
Seeks and Provides Insight and Assists in the Development and Improvement of Business Operation Systems and Employee Training
Strives to be a “Resource” for Customers and Fellow Employees
Assists Customer Service Manager with Departmental Performance Evaluations
Duties
Perform Counter Sales and Payment Transactions
Build Customer Quotes and Orders
Monitors and Maintains Customer Service Supplies
Assists the Customer Service Manager with Delivery and Dispatch Process
Monitors Open orders, Open Tickets, and Return Reports.
Serve Call-in Customers
Supervises Team Performance including but not limited to Monitoring,
Documenting, and Holding Accountability.
Manages Tool Repair/Sharpening Procedure
Manages Return and Rental Procedure
Maintain Neat, Clean and Organized Work Area
Promote Products and Company
Trained Skills
Product Knowledge
Customer Assistance and Product Selection
Sales Training
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