Technical Support Project Leader

3 weeks ago

Middleburg Heights, United States Codonics Full time

Job Title:              Technical Support Specialist                                            

Status:                  Non-Exempt

Department:         Technical Support

Reports to:           Supervisor, Technical Support

Hours:                   8:30 am – 5:30 pm, M-F. Available and willing to be on-call on scheduled weeknights and/or weekends, overtime as needed with supervisor approval. Limited travel may be required.

Location: Middleburg Heights, OH

 

Duties and Responsibilities: (subject to change)

  • Establish proficiency and technical knowledge of Codonics products, connectivity with various host systems, and complex troubleshooting and assist Codonics International Service Centers with more complex troubleshooting
  • Communicate with customers to provide technical support and training for Codonics’ products via telephone, email and/or video conferencing applications
  • Log and track call information via database
  • Work with customer service, service, and end users to ensure the highest level of customer satisfaction
  • Assist in the development of training materials and assist in their presentation to distributors, customers, and Codonics International Service Center personnel
  • Provide product failure feedback to the Director of Technical Services, QA and Engineering Product Management departments
  • Assist field engineers with product installation as needed with Director of Technical Services approval
  • Additional duties may be assigned


Required Skills:

  • Excellent interpersonal communication skills, written and verbal.
  • Strong technical background with computers and networking (Wi-Fi, Ethernet, etc.)
  • Familiarity with Microsoft Windows, Apple and Unix O/S as well as knowledge of FTP and Telnet.
  • Familiarity with PC support and maintenance including software installation, software upgrades and peripherals
  • Experience with Microsoft Office, Internet Explorer, etc.


Optional Skills:

  • Experience with DICOM protocol and troubleshooting desirable
  • Experience with medical equipment
  • Experience with remote support software such as LogMeIn Rescue, TeamViewer, Secure Link, etc. as well as audio/video conferencing applications.

 

Education and/or Experience:

  • 2+ years experience with technical troubleshooting, training and or field service

 

Codonics is an Affirmative Action, Equal Opportunity Employer – M/F/Disabled/Veteran

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