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Customer Operations Manager

3 months ago

Los Angeles, United States NSI Full time
Job DescriptionJob DescriptionSalary: DOE

Job Title: Customer Operations Manager

Location: Remote (only apply if you're located in Chicago or Los Angeles)

Reports to: VP of Sales

Job Type: Full-time


Position Summary:

We are looking for a highly motivated and driven Customer Operations Manager to start as soon as possible. Reporting to the VP of Sales, the role will consist of managing customer satisfaction by answering to client needs and coordinating internally with the departments of sales, operations, and procurement.

As the ideal candidate, you will take charge of all aspects of customer service and foster positive relationships with our clients. If you know how to find unique ways to deal with customer’s urgent needs and specific requests, you’d be a perfect fit for this position. The Customer Operations Manager will support, lead, and improve the operations involving clients and will be the key point of contact for all customer-related inquiries.


Key Missions will include:

  • Manages key customer inquiries in a timely fashion
  • Organizes customer setup, documentation preparation, new item forms creation, and reporting in the ERP system
  • Confirms order receptions, sends ETA to customer/distribution centers, and follows through on fulfillment
  • Liaises interdepartmentally to ensure timely and complete shipment of orders, from purchase order  reception to assistance with invoice creation and review
  • Resolves order discrepancies via coordination with customers, sales, operations, and accounting
  • Handles customer inquiries, concerns, and any inbound communications in a clear, professional, and concise manner
  • Achieves productivity standards and goals while maintaining the highest level of customer service
  • Engages in process improvement creates new standard operating procedures


Essential Requirements and Qualifications:

  • A Bachelor's degree in business administration or related field
  • 5-7 years of experience in customer operations or sales administration in the food/CPG industries dealing directly with supermarket chains and retailers
  • Outstanding written and verbal communication skills to collaborate interdepartmentally and with customers
  • Strong systems skills on Google Suite, specifically Google Sheets. Experience with EDI is a plus
  • Experience and comfortability using an ERP system. SAP Business One is preferred
  • Maintains extreme attention to detail all-the-while working in a fast paced environment
  • Strong organizational, time management and problem solving adeptness


Preferred Requirements and Qualifications:

  • Experience with handling natural/organic products similar to the company's existing portfolio.
  • An affinity for the products and mission of NSI


Work environment:

  • Remote work available but candidates must be living in either Chicago or Los Angeles to be in close proximity to NSI’s office locations. Please do not apply if you are not willing to relocate.



Company overview:

Our fast-growing company is a natural food importer and manufacturer with our main office based in Encino, CA, and subsidiaries in Chicago, IL and Barcelona. We are passionate about organic food, and we are a key player in our industry. Our purpose is to make natural and organic food available to all. As we are a very successful startup in a booming market, our multicultural team works in an incredibly pleasant, exciting and fulfilling environment.


We offer attractive, competitive compensation and benefits including semi-annual bonuses, medical, dental, vision, life, supplemental health insurance, generous paid vacation and holidays, sick days, 401(k) match and company retreats. Since we are a fast growing and successful start up, tremendous opportunities are coming up and will allow our candidate to grow within our company. 


Additional information:

After a candidate is selected, an offer will be made contingent on the satisfactory completion of required background checks. Background checks will vary depending on the position and may include criminal history, credit history, driving record, drug testing or any other relevant information for the job.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.


NSI Group is an Equal Opportunity Employer


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