Catering Manager
2 weeks ago
Effectively execute catering orders with excellence. Prepare catering orders and deliver with superior customer service. Be an ambassador for the Chick-fil-A culture with every interaction. Report to the Director of Operation.
Responsibilities:
- Coordinate catering orders with the Operation Manager
- Complete all set-up, preparation, delivery, and on site set-up for each catering order
- Cash out catering order upon delivery
- Update the catering Excel spreadsheet tracker
- Track inventory of catering supplies and inform of ordering needs
- Create any systems or process to improve our catering service
- Create branding materials for expansion of catering services
- Assist in Front-of-House operation tasks, including POS, preparing drinks and desserts, monitoring the dining room, and interacting with guests
- Foster and create positive guest and vendor relationships by:
- Practice the Core 4
- Looks for opportunities to deliver 2nd mile service
- Resolve guests concerns, complaints or issues promptly, competently and courteously
- Work with the kitchen team to positively resolve any operational issues
Work Breakdown:
- 80% catering preparation, delivery, and guest interaction
- 10% office hours
- 10% in-store operations
- Catering orders are accurately fulfilled and delivered on time
- Organization system for ease of fulfillment and growth of catering services
- Assist in meeting annual and monthly sales goals and growth targets
Qualifications and Skills:
- Over 18 years old
- College degree in Business, Hospitality, or related field preferred
- 1-3 years of Catering or Food industry experience preferred
- Bilingual in Spanish preferred or willingness to learn
- Punctual and excellent time-management skills
- Self-motivated and deadline focused
- Familiarity with Excel
- Professional written and verbal communication skills
- Detail-oriented and able to multitask
- Able to take direction and work independently
- Able to work weekends and evenings; occasional holidays
- Physical requirements:
- Able to lift 50 lbs; occasionally
- Prolonged standing and walking
- Must have a valid Drivers License and registered vehicle
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