Customer Service and Lead Generation Specialist

4 weeks ago


Pacific, United States Storm Guard of St Louis Full time
Job DescriptionJob DescriptionBenefits:
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Profit sharing
  • Training & development

We are currently looking to fill the position of Customer Service and Lead Generation specialist

Do you thrive in a fast-paced work environment where you can put your problem solving skills and resourcefulness to use?

Are you self-driven and team oriented?

Are you detail oriented?

If you answered yes to the above, keep reading

For 10 years, Storm Guard Roofing and Construction of St. Louis has been an industry leader in residential and commercial roofing, siding, gutters, windows, and skylight installations. We are a growing, family owned, nationally backed company located in Pacific, MO, that is adding to our team of customer service focused individuals. We believe that our company culture in taking care of our team members, our homeowners, and our community is what makes us thrive and sets us apart from other companies.

When you join our team at Storm Guard, you will receive excellent benefits, a collaborative work environment, and opportunities for advancement.

Description of Duties:
Field and manage inbound calls from customers.
Schedule appointments for our sales team.
Assist with marketing initiatives to generate leads (EDDMs, social media).
Re-hash results of meetings with homeowners.
Assist with Accounts Receivables such as invoicing customers.
Maintain accurate CRM data (documenting notes, updating stages in CRM data, tracking job status).
Track customer communication and send review requests.

Skills and Requirements:
High energy with a desire to learn new responsibilities
Proficiency in data entry
Clear speaking and empathetic phone voice.
Ability to follow a phone script.
Understand product information and product knowledge.
Multi-tasking abilities.
Detail and task oriented
A positive attitude.

Compensation:
$15 to $18 per hour based on experience
Paid PTO and holiday pay.
Health benefits after 60 days of employment.
Employer match retirement.


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