Lead Security Officer

JOB POSTING

Lead Security Officer

Posted: Open to internal and external applicants

Reports to: Security Manager

Status: Full-time, hourly, benefitted position

Hours of work: Standard Saturday – Wednesday workweek, 10:30am–6:30pm. Occasional need for weekend or after-hours work as related to events and other projects.

Date needed: September or October.

Posting expires: Open until filled; priority given to applications received by August 16

Position description:

The Seattle Aquarium, a leading marine conservation organization, is looking for a lead security officer to join the facilities operations team. The overall duty of a lead security officer is to protect the Aquarium property, employees, and guests. Lead security officers monitor Aquarium property, oversee and support security staff, provide guest services, and document incidents during their shift. While on duty, promote Seattle Aquarium safety and security policies. Works as part of the security team, escalating security concerns to the Security Manager.

Key functions:

• Uphold Seattle Aquarium's S.A.L.I.S.H values, to foster an inclusive community for staff, guests, and all who engage with the security team. All Aquarium staff and volunteers are expected to participate in advancing and integrating into their work Diversity, Equity, Inclusion, and Regenerative practices in alignment with our values.
• Coordinate break schedules and shift rotations; provide direction to other security officers; bring forward personnel issues as appropriate. Act as back-up supervisor when security supervisor is not available.
• Oversee, review and draft records and documentation of reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.
• Interact with staff, volunteers, and guests daily with the goal of delivering excellent customer service to all audiences.
• Respond to difficult interactions with guests and members of the public with an eye for de-escalation.
• Respond to medical emergencies by administering basic first aid, or by obtaining assistance from paramedics.
• Run missing child procedures in accordance with Seattle Aquarium policy.
• Assist with deliveries and shipping.
• Provide crowd control support under the direction of the floor lead.
• Consult with the Seattle Police Department in the event of 911 calls.
• Respond promptly to alarms.
• Provide quick, confident responses to all radio calls related to security.
• Frequent patrols of both indoor and outdoor areas of the Aquarium campus, including the Market Square office across the street. Be vigilant towards facilities related problems.
• Interact with members of the unhoused community with compassion and respect while enforcing Aquarium policies.
• Assist in developing and delivering trainings to security staff; train new security staff and ensure proper implementation of Aquarium security policies.
• Work with supervisor to attempt to find coverage when there are call outs or other last-minute schedule adjustments.
• Perform other duties as assigned.
• Other duties as assigned.

Required skills and experience:
The skills and abilities listed below may be demonstrated through a combination of relevant cultural and community programs, jobs, internships, volunteer experience, and/or formal or informal education. If you meet some of the requirements and you are passionate about our mission and our ocean, we encourage you to apply and look forward to learning more about you.

• 2 years' experience in security
• Prior customer service experience preferred.
• Shift lead experience or other equivalent experience.
• Ability to convey information effectively.
• Ability to follow written and verbal instructions.
• Ability to work independently.
• Demonstrates an understanding of the Aquarium’s Mission and Values, including Regenerative and Equity work.
• Multilingual and multicultural communication skills and experience are preferred.

Working conditions:

• Sitting and standing for extended periods of time.
• Must be able to conduct regular walking foot patrols through entire campus including behind the scenes areas.
• Ability to go outside in variable weather conditions.
• Occasionally lift or carry up to 40 pounds.
• Ability to work with the public, sometimes in heavy crowds.
• Work is conducted on the Aquarium floor.

Salary and benefits: $25.00/hour. Full-time staff are eligible for the Seattle Aquarium’s comprehensive benefits package to include medical, vision, dental, an employer-funded health reimbursement account, medical and dependent care flexible spending accounts, life insurance, long-term disability, 403b retirement fund with employer match, access to a subsidized ORCA pass, a Seattle Aquarium Family Plus membership and generous paid time off.

How to apply: The Seattle Aquarium is committed to expanding a diverse, equitable, and inclusive conservation movement. We are invested in building an Aquarium with a wide variety of backgrounds, identities, languages, cultural ways of knowing, and life experiences. We know research shows that society has conditioned communities of color, trans and gender non-conforming people, immigrants, people with disabilities, and other marginalized candidates to more frequently not apply to a job because they don’t feel that they meet all of the qualifications listed even if they are qualified. If you meet some of the requirements and you are passionate about our mission and our ocean, we encourage you to apply and look forward to learning more about you.

Interested candidates should upload a résumé to our online application to be considered. Application review will begin immediately.

SeattleAquarium.org/careers

Please let us know if you require a reasonable accommodation to apply for this job by emailing us at jobs@seattleaquarium.org.

Note: If offered the position, candidates must pass a background check. Conviction record is not an automatic disqualifier; we are a second chance employer.

About the Seattle Aquarium:

The Seattle Aquarium is a respected authority on Puget Sound, the Salish Sea and the world’s one ocean. Our passionate staff increases awareness and drives the change needed to preserve and protect our marine environment by providing an inspiring visitor experience, engaging daytime and evening events, conservation education programs for people of all ages and backgrounds, community outreach to marginalized populations, research that advances understanding of animals in our care and their counterparts in the wild, advocacy and policy work, an award-winning volunteer program, high-impact marketing and communications, and more.

Our values, developed in conjunction with our staff, include commitments to adopting and promoting sustainable practices, creating awe-inspiring experiences, constantly learning and improving, fostering an inclusive community, maintaining scientific credibility through evidence-based practices and honoring our unique place by using our location and history as a lens for larger understanding.

Proudly accredited by the Association of Zoos & Aquariums, we’re among the top 10 aquariums in the U.S. by attendance, and we welcome over 850,000 people each year. Guided by our mission of Inspiring Conservation of Our Marine Environment, we’re working to substantially increase our conservation impact by expanding our campus with a new building, the Ocean Pavilion. Learn more at SeattleAquarium.org.

Timeline:

We anticipate the following recruiting schedule for those candidates who are selected for consideration. The following dates are preliminary and subject to change. We will work with candidates to set interview dates. If hired, relocation assistance is not available.

• Application deadline: Open until filled.
• Priority given to applications received by August 16.
• Interviews completed by early September 2024.
• Start date: 3 weeks after offer.