Complex Sales Manager

1 month ago

Minneapolis, United States Canopy by Hilton Minneapolis Mill District Full time
Job DescriptionJob Description

The Sales Manager is responsible for partnering with management to drive the Sales & Marketing efforts for the hotel and build strong client relationships. The goal is to maximize negotiated group and transient rates in conjunction with over-all revenues. Works closely with support departments that impact sales and provides outstanding customer service on behalf of the property and ownership. Creates and maintains a unique guest experience, execute on brand standards, and builds awareness of hotel and over-all brand in the local community

Core Job Responsibilities

  • Ensures the sales call process is generating maximum profit for the hotel by qualifying business opportunities, implementing marketing strategies, analyzing market trends and tracking results
  • Develops and delivers account strategy relating to overall hotel performance
  • Responsible for effectively managing revenue by utilizing market industry data and knowledge to secure appropriate business to maximize hotel profitability
  • Champions, prospects, fosters engagement, and raises awareness of the brand
  • Keeps current with supply and demand, changing trends, economic indicators, and comp set activities
  • Networks to identify prospect clients and maintains relationships with existing clients by discussing their evolving needs and assessing the quality of our company's relationship with them
  • Develops and implements new sales initiatives, strategies and programs to capture key demographics within assigned market segments.
  • Continually develops knowledge of the business climate, geographic market, and competition for new and existing accounts
  • Responsible for detailing groups in comprehensive agreement before turning over to Catering Manager for detailing actual event.
  • Responsible for utilizing sales tools/systems to accurately identify, report, forecast and communicate sales data. Ensures integrity of sales data by documenting information in specific brand software on a regular basis
  • Responsible for client satisfaction and CRM excellence by ensuring the clients' needs, wants, concerns and accolades are responded to in a courteous and timely manner as mandated by respective hotel brand and as expected by ownership
  • Ensures effective communication of client needs from sales department to appropriate operational departments
  • Provides follow-up calls and correspondence to clients to encourage repeat business/customer referrals
  • Ensures all company, brand, and department specific training requirements are met
  • Attends all daily, weekly and/or monthly department/hotel meetings to ensure proper communication/planning occurs
  • Completes other tasks and duties as assigned based on business needs
  • Works as a team player and interacts with all internal and external customers in a friendly/efficient manner
  • All guests must be treated in a manner to ensure their complete satisfaction
  • Produces required volume of work by planning, organizing, and prioritizing work duties
  • Adheres to Sherman Associates attendance policy, grooming and appearance standards, general work rules, and department procedures
  • Maintains a clean and safe work environment, follows all procedures for guests and employee incidents and is knowledgeable for hotel emergency procedures
  • Attends all required department and hotel meetings


MINIMUM REQUIREMENTS

  • Minimum of 2 years of experience in hotel sales; or an equivalent number of years of education and sales experience
  • Proven track record of great guest services scores, meeting brand standards, solid business references and national brand experience strongly preferred
  • Excellent verbal, written and presentation skills; ability to communicate effectively with community partners, vendors, external parties, and across internal divisions
  • Ability to learn and understand profit and loss statements, as well as the ability to assist GM and DOSM to create and adhere to an annual budget
  • A passion for the mission, vision, and values of Sherman Associates
  • Schedule may vary due to the specific needs of the hotel

WORK ENVIRONMENT

  • This job operates in a professional office environment
  • This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines
  • Exposed to ambient room temperatures, lighting and traditional office equipment found in a typical office environment; quiet to moderate noise level

PHYSICAL REQUIREMENTS

  • Must be able to sit or stand at a desk or other areas of the property throughout the day based on business needs
  • Must have the ability to move around freely throughout the property and office, and necessity varies from day to day
  • Must be able to exert well-paced ability to reach other departments of the hotel in a timely manner
  • Must be able to lift up to 25-30 lbs. occasionally
  • Requires grasping, writing, sitting or standing, moving about freely, repetitive motions, bending, and communicating effectively

Sherman Associates is an Equal Opportunity and Affirmative Action Employer. We encourage women, minorities, individuals with disabilities, and protected veterans to apply.

This job advertisement is intended to provide information essential to understanding the scope of the position. It is not an exhaustive list of skills, duties, responsibilities or working conditions associated with the position.

Only applicants who complete our online application process will be considered for employment. Applicants that need reasonable accommodations to complete the application process may contact careers@sherman-associates.com



Benefits:

BENEFITS

Sherman Associates strives to lead the market in the benefits we offer. In addition to medical, dental, vision and supplemental benefits, what sets us apart includes

  • Fully paid short term disability
  • Fully paid life insurance
  • Fully paid employee assistance program
  • Fully vested 401k company match program
  • Paid holidays and robust PTO program
  • Best in class learning and development opportunities
  • Starbucks and Hotel discounts
  • Charitable giving strategy with corporate match

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