Director Market Development

Main tasks :

The Director of Market Development is in charge of :

• Customer relationship and customer satisfaction
• Has the direct management of the field technical team to drive Pandrol’s growth initiatives
• Promote and manage new product launches to advance Pandrol’s market position
• Deploy the PANDROL sales policy to deliver ATW targets.
• Responsible of the application of the sales process in his perimeter (Offer to Cash)
• Define and follow up the sales budget and CRM management.
• Collaboration with Pandrol Sales Team and Site Leaders.
• Responsible for driving a robust and rapid response program to customer inquiries and claims.
• Responsible to driving the ATW lab.

Description of significant activities :

• The Director of Market Development has to manage the customer relationship by identifying the needs and proposing solutions.
• He has to develop and implement strategy to maintain existing customers.
• He has to develop and implement strategies to increase market share and engage new customers.
• He is in charge of the promotion of the full product range of ATW and EQC including new products.
• He does commercial and technical offers to customers, and he is responsible of offers done by sales team.
• He proposes the yearly budget and manage its deployment and the monthly follow up.
• He puts in place corrective actions to be able to reach the targets.
• He manages the monthly report to the management.
• He manages directly the field technical team and the lab team.
• He is the technical interface between his market and the Globa Product Lines.
• He is one of the main interlocutors of the local welding association (if it exists)

Internal relationships :

• Under the responsibility of the Sr VP ATW/EQC USA
• Global Product Lines
• Quality
• Customer service
• Logistic
• Legal
• Finance
• Sales
• Sites
• BU Leadership