Remote Live Chat Representative
2 weeks ago
Job Summary:
We are looking for a dynamic and customer-focused Live Chat Representative to join our Customer Support team. The ideal candidate will be responsible for providing real-time support to our customers through live chat, resolving their queries and issues efficiently. If you have excellent communication skills and a passion for helping others, we want to hear from you
Responsibilities:
- Engage with customers in real-time through live chat to provide support and assistance
- Resolve customer queries, complaints, and issues in a timely and professional manner
- Identify and escalate complex issues to the appropriate team or department
- Maintain accurate records of customer interactions and transactions
- Provide feedback and suggestions for improving the customer experience
Qualifications:
- High school diploma or equivalent
- Previous experience in customer service or a similar role
- Excellent communication skills, both written and verbal
- Ability to multitask and work under pressure
- Proficiency in typing and using live chat software
Skills:
- Strong problem-solving skills
- Empathy and patience when dealing with customers
- Ability to work independently and as part of a team
- Attention to detail and accuracy
- Flexibility to work in a fast-paced environment
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