Installation Technician
2 weeks ago
Role Description
This is a full-time on-site role for an Installation Technician at COMPANY located in Wayland, IA. The Installation Technician will be responsible for troubleshooting, installing fiber and wireless broadband, phone, and television services, and ensuring customer satisfaction through effective communication and customer service.
Customer InteractionCommunicate with clients to understand their needs and expectations.
Provide clear instructions and guidance to customers on the operation and maintenance of installed equipment.
Address any concerns or questions from customers regarding the installation process.
Review and interpret technical diagrams, manuals, and schematics to ensure proper installation procedures.
Document installation processes, configurations, and any issues encountered for future reference or maintenance.
Perform tests on installed equipment to ensure it is functioning correctly and efficiently.
Troubleshoot and resolve any issues that arise during installation, ensuring minimal disruption to the customer.
Conduct routine maintenance on installed systems to ensure they remain in good working order.
Repair or replace faulty components as needed, providing recommendations for system upgrades or improvements.
Follow all safety protocols and guidelines during the installation process to protect both personnel and equipment.
Ensure installations comply with relevant codes, standards, and regulations, such as electrical codes, building codes, or industry-specific guidelines.
Qualifications
Troubleshooting and Fiber Skills
Effective Communication and Customer Service
Customer Satisfaction
Ability to work well independently and in a team
Experience in the telecommunications industry is a plus
High school diploma or equivalent required
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