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Front Desk- On Call

2 months ago

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Job DescriptionJob Description

Sage Glendale in Glendale, CA, an Agemark Senior Living Community is hiring for an On-Call Front Desk position. For the SIXTH consecutive year, we are certified #17 in Fortune Best Workplaces for Aging Services 2023 In this On-all Front Desk position, you will provide good customer service to our residents, families, and staff and be the first person greeting visitors when coming into our community here at our Agemark Residence. We are looking for a positive, welcoming, and flexible individual to join our work family and help us continue providing exceptional care and support to our residents and their families.

On-Call Front Desk position details:

  • Answer telephones within three rings and transfer calls or take messages as needed.
  • Greet visitors and guests as they arrive in the building and answer questions with great customer service.
  • Respond to inquiries regarding rooms available using the green card system. Give tours of the property.
  • Provide service to residents and staff through coordination of services to residents, families, and guests by solving problems and maintaining constructive relationships.
  • Perform clerical duties as assigned by the Director and have a familiarity with MS Office.
  • Maintain cleanliness of the front lobby front desk area and the time clock room. Check bathrooms on the main floor throughout the shift for cleanliness and odor control.
  • Manage the coffee and hot water and the rest of the snack area in the lobby.
  • Create and maintain an environment for residents/families/staff/guests that is customer-friendly, values and respects the uniqueness of each individual, and promotes personal growth with confidentiality in mind.
  • Facilitate resident transportation if necessary. The complete Defensive Driving module on Relias annually.
  • Work scheduled hours based on Community needs; may be required to work weekends occasionally.
  • Follow all Company policies as outlined in the Policies and Procedures Manual and Employee Handbook.
  • Strong English communication skills are essential for seamless interaction with residents and colleagues.

We believe in taking care of our employees by offering:

  • Competitive earnings
  • Full Health, Dental, and Vision Benefits including paid life insurance
  • 401k match of 50% up to the first 6%
  • PTO Accrual on DAY 1
  • Annual Profit Sharing
  • FREE Employee Assistance Program
  • Tuition Reimbursement along with licensure and certification coverage
  • Free meals 1x a day during your shift
  • Legal services to draft a Will, Power of Attorney, or Living Trust
  • Membership with company discounts. 20%-70% off on movies, shows, concerts, hotels, sporting events, wellness, and wireless
  • Referral bonuses

Since 1987, at Agemark, we believe people heal and grow best when they feel like part of whole-person wellness involving mind, body, and spirit It’s the foundation for our approach to senior care and it’s also how we choose, train, and care for our team. Agemark Senior Living Communities embraces FOUR core values: Professionalism, Commitment, Integrity, and Compassion. If you believe in doing what feels right, advocate for our elderly community, and want to be part of our Great Place to Work, we would love to hear from you. Be a part of our organization where it’s our job to create a purposeful life for our loved ones and be the change we all want to see in our world. EOE.

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