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Meals on Wheels Driver Supervisor

3 months ago


Memphis, United States Metropolitan Inter-Faith Assoc Full time
Job DescriptionJob DescriptionDescription:

MIFA’s leaders and staff are committed to a growth mindset, also known as our MIFA Mindset. Our commitment is to apply MIFA’s Rules of Engagement to our discussions and interactions. These guides—the MIFA Mindset and MIFA’s Rules of Engagement—serve as reminders that embracing challenges, taking risks, and sharing feedback can lead to higher levels of achievement for all our employees at MIFA. We are convinced that engagement, transparency, and even vulnerability can strengthen our employees and our teams


Reports to Senior Director of Meals on Wheels

Compensation level Supervisory D

Shift 7:00 a.m. to 3:00 p.m.

Full-time Exempt

Posting date: July 31, 2024

Closing date: August 14, 2024


Position summary

The MOW Driver Supervisor is a comprehensive role that requires an innovative and resourceful out-of-the-box thinker in the field of driver logistics. This supervisor should be inspired by driver safety and have proficient and welcoming people skills. The Driver Supervisor leads a team of Meals on Wheels drivers to transport meals safely and efficiently within Memphis and Shelby County. Duties include overseeing work schedules, efficiency of transportation routes, managing the budget for vehicle repairs and replacements, proper supervision and training for safe driving standards, and ensuring effective and efficient program compliance

Requirements:

Qualifications


-- Bachelor’s degree preferred-- Four years of driver or fleet management experience-- F endorsement or Commercial Driver’s License (CDL) preferred-- Experience with vehicle maintenance software (such as WhipAround) and GPS software (such as Verizon Connect) preferred-- Proficiency at operating desktop/laptop computers, printer, Zoom, and basic software, specifically Microsoft Outlook, Word, and Excel.

Major Responsibilities and Related Tasks

Develop work schedules and transportation routes for drivers to pick up and deliver meals to the correct locations, ensuring drivers receive proper supervision and training to uphold safe driving standards.

  • Provide training to enhance drivers’ skills and understanding of the program, including Lead Drivers.
  • Plan and implement a proactive hiring/retention plan to ensure delivery goals are met.
  • Facilitate hiring, orientation, and training of drivers in a complete and timely manner.
  • Ensure all drivers have and maintain up-to-date and proper licensure and training.
  • Monitor drivers to ensure adherence to schedules and safe driving and delivery.
  • Monitor GPS tracking via Verizon Connect for driver safety.
  • Conduct performance reviews and provide timely disciplinary action as needed.
  • Plan/lead meetings, both with direct staff and the broader MOW team.
  • Communicate announcements and updates with staff and program leadership effectively and in a timely manner.
  • Demonstrated visionary leadership, including the ability to mentor, influence and motivate others.

Manage and oversee—with safety and efficiency as top priorities—the MOW fleet of approximately 23 vehicles, ensuring safe and effective operation.

  • Develop accident prevention and review criteria and convene monthly Accident Review Committee
  • Develop methods to decrease costs and improve efficiency and provide regular reports on budgets, fleet metrics, schedules, maintenance, and fleet progress.
  • Design policies for managing preventive maintenance program using WhipAround software
  • Monitor and actively address issues reported to and identified by the Risk Management Committee
  • Analyze utilization to develop a purchase/replacement schedule to ensure adequate and safe vehicles are available to conduct the timely delivery of meals
  • Manage emergency repairs as needed.
  • Maximize fuel efficiencies and approve fuel purchases.
  • Ensure proper vehicle licensure/registration and compliance with all local, state, and federal rules, codes, and regulations.

Manage delivery of meals to approximately 16 congregate nutrition sites and home-delivered clients.

  • Organize staff and tasks to meet program outcomes and needs.
  • Utilize good communication and strong people skills as an active and positive contributor to a team-oriented environment.
  • Responsible for the assignment of vehicles and drivers and optimum performance in safe food handling, on-time pickup and delivery, hours of duty compliance, driver scheduling, accommodation of special routing needs, and cost control.
  • Work in sync with MOW Billing and Client Services on the coordination of routing.
  • Set an example of trust, accountability, and excellence in client service among MIFA staff and the community.
  • Provide respectful and open-minded leadership and direction by ensuring teamwork and appropriate support and encouragement

Program management, evaluation, and technology.

  • Oversee program to ensure compliance with federal, state, local and grantor regulations.
  • Monitor monthly fiscal statements to ensure compliance, and assist with annual budget, audits, program evaluation, and develop reports as needed.
  • Monitor operating budget, billing, and invoice payments, and procurement inventory.
  • Develop, implement, and update policies and procedures, work practices, standard operating procedures, and training programs.
  • Maintain knowledge of technologies, trends, and advancements in the profession through publications/websites and appropriate conferences/training.

Other Responsibilities

  • Display good people skills, leadership, and professional conduct that is conducive to teamwork and meeting goals.
  • Ability to interact with people at varying levels of the company.
  • Demonstrated experience coordinating and executing multiple tasks and completing duties on schedule with little or no supervision.
  • Manage all client information confidentially and discreetly.
  • Be available to work early morning hours, being flexible needed.
  • Deliver meals if necessary.
  • Ability to welcome and respect people of diverse ages and races with sensitivity to civic and cultural issues.
  • Other duties assigned to meet goals of the department and MIFA.

Supervisory Responsibilities

MOW Drivers, MOW Driver Leads, and MOW Driver Coordinator

Starting Salary - $28.00