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CalAIM Program Manager

1 month ago

Sacramento, United States TLCS, Inc. Full time
Job DescriptionJob DescriptionAre you a motivated individual with a passion for supporting others and making a difference in the community? Hope Cooperative is a nonprofit that moves people from a life of instability by providing permanent supportive housing, mental health services, substance-use rehabilitation, and life skills. We are growing expanding and hiring, and offering a sign-on bonus


We are looking for dynamic, committed individuals to join our team. If you want to be part of the solution to solving homelessness in our community, we are looking for your talent and expertise as we transform and empower the lives of people with mental illness by supporting independence and preventing homelessness.


Title: Program Manager

Program(s) and Location: CalAIM (Sacramento, CA)

Schedule: Full-time exempt, Monday-Friday, may require working some evenings and weekend schedules

Pay rate: $2948.52 semi-monthly

Benefits: HOPE Cooperative (aka TLCS, Inc.) offers a competitive benefits package consisting of, but not limited to, the following, and may be subject to change:

  • 21 PTO days per year (4 weeks & 1 day)
  • 26 PTO days after the 5th year (5 weeks & 1 day)
  • 6 days paid sick time
  • 10 paid holidays
  • 1 Personal Day
  • Leadership Development
  • Reimbursements
  • Loan Forgiveness
  • Employer-paid health insurance for employees and children
  • Flexible Spending Account
  • 401k match
  • Employee Assistance Program
  • Regular hourly wage step scale increases
  • Flexible start/end times for some positions
  • iPhone with unlimited data for personal/professional use and laptop for some positions
  • Clinical Supervision towards licensure (for certain positions and upon approval)
  • CEU days for certain positions
  • Free CEUs for certain positions
  • Annual BBQ and staff appreciation awards
  • Annual Gift Card Program
  • Referral Bonuses
  • Transfer Sick Time Hours to PTO Hours
  • PTO Cash Out
  • Voluntary Dental, Vision, Life Insurance, Accident Insurance, Disability Insurance and more.

* All benefit offerings are subject to change and are governed by the eligibility guidelines in the Employee Handbook. This list represents a general summary of available benefits and nothing stated here should be interpreted as being included in a written offer for employment.


Position Description

The Program Manager supervises the Lead Care Managers who consist of a multi-disciplinary team, offering enhanced case management and other social services to adults who may have complex health conditions, are/have been homeless, and possibly have substance abuse issues as well as others. The team is responsible for the provision of enhanced case management and care coordination services which may include assessment and plan development, linkage to assistance with obtaining housing, benefits acquisition, linkage to behavioral health services such as substance abuse treatment, mental health services, linkage to primary care and assistance in any other area of life in which the individual needs help or support in order to successfully live in the community.


ESSENTIAL DUTIES and RESPONSIBILITIES (include the following; other duties may be assigned)

  1. Support individuals with active listening, demonstrate empathy and carry a message of hope and recovery.
  2. Ensure that Best Practices of mental health recovery are taught and implemented.
  3. Observe, assess, intervene and refer (within one’s scope of practice) in situations with clients regarding mental health symptoms, physical health symptoms and substance use issues.
  4. Assure the safe, effective and efficient implementation of direct services to clients in accordance with established policies, procedures and standards of care.
  5. Coordinate client treatment and care with members of the treatment team or with community resources as applicable.
  6. Ensure that direct report staff is informed regarding pertinent Agency business.
  7. Connect with partner organizations and programs as needed to ensure appropriate and sufficient referrals and to receive updated community information.
  8. Follow and apply all personnel policies seeking appropriate consultation when necessary.
  9. Assess, train, and support direct reports including interns/volunteers to ensure quality services.
  10. Ensure for the review, evaluation and screening of relevant employment applications. Interview and check references on job applicants. Make hiring recommendations to the appropriate management team member.
  11. Review program budget, make recommendations for budget changes/adjustments and major purchases and ensure the programs remains within budget limitations.
  12. Ensure for the accuracy and timely completion of data collection, reports, and client charts.
  13. Assist with assigned organizational development activities, grant writing and other major projects.
  14. Requisition and purchase household, maintenance, office and program supplies as applicable.
  15. Act as a designated Mandated Reporter for the observed or suspected abuse and/or neglect of children, disabled individuals, dependent adults and elder/senior citizens. Mandated Reporter also includes “Duty to Warn” which includes the responsibility to notify authorities and the intended victim(s) of physical harm.
  16. Assist in client concerns and complaints, intervene in, and/or oversee, crises and emergencies as they occur.
  17. Ensure the accurate screening and assessment of admissions and discharges in conjunction with contracted criteria.
  18. Ensure the office, house, rooms, units and yard are clean and fit for occupancy, where applicable. Provide and assist with cleaning as needed.
  19. Transport clients as needed.
  20. Ensure the protection and confidentiality of all Protected Health Information (PHI) by following all policies and procedures in the agency HIPAA Manual.

Education and/or Experience

    • Bachelor’s Degree in the field of psychology, counseling or social work, preferred.
    • Three (3) years of full-time experience in a mental health setting.
    • Ability to supervise, delegate and provide leadership to staff.
    • Knowledge of community organizations and community resources.
    • Mental health crisis intervention experience is highly desirable.
    • Knowledge of health care billing is highly desirable.
    • Work experience with persons who have substance abuse problems, preferably individuals who are dually diagnosed (mental health & substance abuse) is highly desirable.
    • Knowledge of 12-Step Programs and/or personal experience with substance abuse recovery is highly desirable.
    • Lived experience as a mental health consumer or a family member/loved one of a mental health consumer is desirable.


Certificates, Licenses, Registrations

  • Provide own vehicle, possess a valid California Driver’s License, and current vehicle insurance. Driving record must meet, and continue to meet the generalized driving guidelines used by our insurance broker.
  • Must have at least 3 years of driving experience.

Other Skills, Abilities, and Job Requirements

  • Ability to pass clearance of the Federal Bureau of Investigation (FBI) and/or Department of Justice (DOJ) background screenings.

HOPE Cooperative (aka TLCS, Inc.) is an Affirmative Action/Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. Our agency embraces a diverse & culturally rich workforce, and we welcome all candidates to apply.

To apply, visit our Hope Cooperative – Online Career Center

Final Filing Date: Until Filled