Originations Customer Care Associate

3 weeks ago


Jacksonville, United States Triad Financial Services, Inc. Full time
Job DescriptionJob Description

Triad Financial Services, Inc., is your trusted partner in the world of manufactured & mobile home loans With more than 60 years of lending experience, we are a top choice for Borrowers, Dealers, Lending Institutions, and Realtors nationwide. Our mission is simple: to be the friendliest, hardest working, and most service-oriented mobile and manufactured home finance company in the business. Currently we are looking for Originations Customer Care Associates

Our Origination Customer Care Associates are responsible for assisting homeowners with routine or complex issues and requests, in a call center environment. The following is a list of duties and responsibilities of this position:

Duties and responsibilities of this position:

  • Use an advanced telephony system
  • Maintain established performance metrics expectations and deliver quality service to our customers
  • Research customer complaints and concerns, and deescalate when necessary
  • Assist with identifying root causes and explain the best solution to resolve customer concerns in an expedient manner
  • Accurately track and document all communications with customers to provide a detailed history of contact
  • Cross-train with Indexing and Data Entry teams to assist with application processing
  • Achieve company performance goals.
  • Consistently represent the company in a positive and professional manner.
  • Collaborate with loan officers, closers, and underwriters
  • Assorted other duties as requested by management

Education and/or Work Experience Requirements:

  • 1-2 years’ recent call center customer service in the finance/mortgage industry
  • In-depth knowledge of loan origination processes and procedures
  • Skills: Encompass (preferred), MS Office: Excel, Word, Outlook, Able to navigate
    across network, Windows PC proficient
  • Excellent verbal and written communication skills, including ability to effectively
    communicate with internal and external customers
  • Professional and welcoming phone etiquette required
  • Must be able to work under pressure and meet deadlines, while maintaining a
    positive attitude and providing exemplary customer service
  • Ability to work independently and to carry out assignments to completion within
    parameters of instructions given, prescribed routines, and standard accepted
    practices
  • Must be responsible and reliable
  • High school diploma or GED required
  • Prior customer service/telemarketing experience required
  • Mortgage experience required

Salary Range: $23.37 - $25.00 / Hour

#PM22



  • Jacksonville, United States Triad Financial Services, Inc. Full time

    Job DescriptionJob DescriptionTriad Financial Services, Inc., is your trusted partner in the world of manufactured & mobile home loans! With more than 60 years of lending experience, we are a top choice for Borrowers, Dealers, Lending Institutions, and Realtors nationwide. Our mission is simple: to be the friendliest, hardest working, and most...


  • Jacksonville, United States Revalize Full time

    Job Description Job Description Company DescriptionCompany DescriptionAt Revalize, we build the software and technology that powers sales of manufactured, complex products. Our customers rely on our software to design, select and sell everything from commercial ovens, to specialized pumps and valves, to grain elevators, and more. We are the global leader in...


  • Jacksonville, United States Revalize Full time

    Job DescriptionJob DescriptionCompany DescriptionCompany DescriptionAt Revalize, we build the software and technology that powers sales of manufactured, complex products. Our customers rely on our software to design, select and sell everything from commercial ovens, to specialized pumps and valves, to grain elevators, and more. We are the global leader in...


  • Jacksonville, United States Revalize Full time

    Company Description Company Description At Revalize, we build the software and technology that powers sales of manufactured, complex products. Our customers rely on our software to design, select and sell everything from commercial ovens, to specialized pumps and valves, to grain elevators, and more. We are the global leader in sector-specific software...


  • Jacksonville, United States Lennar Homes Full time

    Overview: Summary of Position Requirements The Customer Care Representative (CCR) responds to customer care service requests professionally and as quickly as possible. Responsible for evaluating requests, scheduling trades to complete work, expedite repairs and ensure homeowner satisfaction. Responsibilities: Primary Duties and Responsibilities Manages...

  • Customer Experience Associate – Adult

    Found in: Talent US 2 C2 - 2 weeks ago


    Jacksonville, United States City of Jacksonville Full time

    The Jacksonville Public Library is actively seeking: Customer Experience Associate – Adult This is professional library work performing basic reference services, collection maintenance, writing or presenting programs. Open Requirements: A Bachelors’ Degree from an accredited institution is required. Basic computer skills required. Experience in...


  • Jacksonville, United States Hertz Full time

    Job Description As a Customer Service & Sales Associate, you will be interacting with Hertz rental car customers who come to the counter in order to process their rental. You will not only process customer rentals but will actively consult with customers on the type of rental they need, including any insurance or ancillary benefits or coverage. This position...

  • Part-Time Customer Experience Associate

    Found in: Talent US 2 C2 - 2 weeks ago


    Jacksonville, United States City of Jacksonville Full time

    The City of Jacksonville is seeking to fill ten Part-Time Customer Experience Associate positions. One Adult, one Youth, and one Youth Programming. Part-Time Customer Experience Associate – Youth is professional work at the lead worker level providing customer service assistance or programs to children of all ages and their parents/caregivers. Minimum...


  • Jacksonville, United States Massage Envy Full time

    Overview: Where Better Careers Begin! Massage Envy Bartram Park 13820 Old St Augustine Rd 32258 Do you have a passion for helping others? At the Massage Envy Bartram Park franchise, we support and inspire you to be your best while we work together to help clients feel their best. As a team, we're committed to delivering an excellent experience and growing...

  • Data Entry Associate, Full Time

    Found in: Jooble US O C2 - 3 days ago


    Jacksonville, FL, United States Triad Financial Service Inc. Full time

    Job Category: Loan Servicing Full-Time Triad Financial Services, Inc., Our mission is simple: to be the friendliest, hardest working, and most service-oriented mobile and manufactured home finance company in the business. Currently we are looking for Bilingual Originations Customer Care Associates!!! Our Bilingual Origination Customer Care Associates...

  • Customer Experience Associate – Youth – Programming

    Found in: Talent US 2 C2 - 2 weeks ago


    Jacksonville, United States City of Jacksonville Full time

    The Jacksonville Public Library is actively seeking: Customer Experience Associate – Youth – Programming Join a creative, collaborative, growth minded team committed to serving their community through youth- focused programming. In this position, you will travel to a variety of library and community locations to present high quality, pre-designed...

  • Customer Care Representative

    Found in: Resume Library US A2 - 2 weeks ago


    Jacksonville, Florida, United States Lennar Homes Full time

    Overview: Summary of Position Requirements The Customer Care Representative (CCR) responds to customer care service requests professionally and as quickly as possible. Responsible for evaluating requests, scheduling trades to complete work, expedite repairs and ensure homeowner satisfaction. Responsibilities: Primary Duties and Responsibilities Manages...


  • Jacksonville Beach, United States American Neighborhood Mortgage Acceptance Company LLC Full time

    Job DetailsJob Location 6028 Jacksonville - Jacksonville, FL Position Type Full Time Education Level High School Travel Percentage Road Warrior Job Category Sales Description AnnieMac Home Mortgage is looking to hire Full Time External Mortgage Loan Originators to establish referral source relationships for a steady flow of loan volume from real estate...

  • Ob Care Specialist

    7 days ago


    Jacksonville, United States Women's Care Full time

    Provides professional supervisory support to clinical staff and functions as an active member of the Unit’s clinical staff by providing nursing care for OB patients following established standards and practices. Refers matters outside their scope of duties to the Unit Administrator. **Job Description**: - Functions as an active member of the clinical...

  • Sales & Customer Service Associate

    Found in: Resume Library US A2 - 2 weeks ago


    Jacksonville, Florida, United States Massage Envy Full time

    Overview: Where Better Careers Begin! Massage Envy Bartram Park 13820 Old St Augustine Rd 32258 Do you have a passion for helping others? At the Massage Envy Bartram Park franchise, we support and inspire you to be your best while we work together to help clients feel their best. As a team, we're committed to delivering an excellent experience and growing...

  • Customer Service Associate

    Found in: Careerbuilder One Red US C2 - 2 weeks ago


    Jacksonville, FL 32099, United States Hertz Full time

    Hertz - JobID: 24830 [Auto Service Technician] As a Service Associate at Hertz, you'll: Load, transport and deliver items to clients or businesses in a safe, timely manner; Ensure items are delivered in proper condition; Review orders before and after delivery to ensure orders are complete, the charges are correct, and the customer is satisfied; Assist with...

  • RN Wound Care

    2 weeks ago


    Jacksonville, United States Saint Vincent's Medical Center Riverside Full time

    RN Wound CareDetails * Schedule:PRN * Hospital:Ascension St. Vincent's Riverside Hospital * Location:Jacksonville, Florida Benefits Paid time off (PTO) Various health insurance options & wellness plans Retirement benefits including employer match plans Long-term & short-term disability Employee assistance programs (EAP) Parental leave & adoption...


  • Jacksonville, United States Jax Patient Care Full time

    Job DescriptionJob DescriptionCall Center Trip Bookings. Computer Skills. Looking for an all around person looking to grow with a growing company. . Please complete application at www.jaxcare.com.Employment type: full-time patient care transportationCompetitive hourly rate, group health, dental, vision and 401k plans.Wheel Chair, Stretcher, Medical...

  • Library Associate

    2 weeks ago


    Jacksonville, United States Jackson County Library Services Full time

    Job DescriptionJob DescriptionJOB ANNOUNCEMENTLIBRARY ASSOCIATEJACKSONVILLE20-HOUR POSITION$18.86 TO $23.62 PER HOURCLOSES MAY 6, 2024 - OPEN UNTIL FILLEDTHE POSITIONThe Library Associate position performs front-line customer service and a variety of moderately complex technical and paraprofessional duties in support of various sections or functions of the...

  • Library Associate

    5 days ago


    Jacksonville, United States Jackson County Library Services Full time

    Job DescriptionJob DescriptionJOB ANNOUNCEMENTLIBRARY ASSOCIATEJACKSONVILLE20-HOUR POSITION$18.86 TO $23.62 PER HOURCLOSES MAY 6, 2024 - OPEN UNTIL FILLEDTHE POSITIONThe Library Associate position performs front-line customer service and a variety of moderately complex technical and paraprofessional duties in support of various sections or functions of the...