Customer Care Representative

4 weeks ago


Jacksonville Florida, United States Lennar Homes Full time
Overview:
Summary of Position Requirements

The Customer Care Representative (CCR) responds to customer care service requests professionally and as quickly as possible. Responsible for evaluating requests, scheduling trades to complete work, expedite repairs and ensure homeowner satisfaction.

Responsibilities:
Primary Duties and Responsibilities

Manages completion of quality home repairs within standards set by Company and industry specifications

Project the image of our company and present and conduct him/herself accordingly at all times while on duty

Respond to homeowner service calls as assigned by the Customer Relations Coordinator and/or Customer Care Area Manager

Contact homeowner within 24 hours and inspect calls within 72 hours

Evaluates homeowner request to determine whether repair is warrantable or the responsibility of homeowner

Monitors business partners work for completion and satisfaction of repairs

Completes minor home repairs; obtains customer’s approval for completed work

Perform Demonstrations, Celebrations and 30 day post close homeowner walks

Expedites emergency repairs

Assists in maintaining community standards

Qualifications:
Education and Experience Requirements

Minimum High School or GED required

Minimum 2 years customer service experience required, preferably with a homebuilder

Must possess good organizational and time-management skills, communicate effectively, and understand technical aspects of residential construction

Able to analyze problems, determine solutions, and produce desired outcome

Intermediate to advanced PC skills (Microsoft Word and Excel) 

Excellent verbal and written communication skills

Must possess professional attitude to represent company in a positive manner

Valid Driver’s License and good driving record

 

#LI-SB1

Type:
Regular Full-Time



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