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Customer Service Associate
3 months ago
A thriving Customer Service and Sales firm, we are a dynamic team that serves the Santa Ana community with the best service options. We are a regional team of innovators, inspired entrepreneurs, and goal achievers. Our mission statement holds to the leadership team we have in place. We need our team to innovate to continue leading our industry. That is simply what we do daily for our clients and customers.
Our Customer Service Associates work with the Customer Service and Sales team to engage with customers on a daily basis and provide them with sufficient customer service, knowledge on products available to them, and lead our company in local market territory. The Customer Service Associate is accountable for establishing best practices and refining processes that support customer care objectives and overall sales margins.
Responsibilities of the Customer Service Associates Representative:
- Contacting and engaging consumers from provided lead lists from clients, eventually progressing to developing new business and maintaining current relationships
- Answer questions regarding order status, payment, product, promotions, technical problems related to the customer experience
- Displays active listening skills, perceives emotional awareness under challenging situations, and empathizes with customers to enhance an overall positive experience
- Gain product and service knowledge by attending client meetings related to technology, sales promotions, and products updates
- Developing strong leadership and interpersonal skills
- Driving sales through promotional campaigns
What We Are Looking For in a Customer Service Associate:
- Bachelor’s degree in business, marketing, or similar concentrations
- 1-3 years of experience in a customer service based position that requires heavy communication skills
- A consistent overachiever with a drive for perfection
- Must be able to work full-time hours and have weekend availability
- Patience, empathy, and passion for people
- Confidence and public speaking skills
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