Information Technology Help Desk

3 weeks ago

Washington, United States Cielo Talent Full time

Position Summary

Our client, NRDC is looking for an IT Help Desk Technician. The IT Help Desk Technician provides daily support at the first-tier level for all aspects of NRDC’s computing and network environment and to ensure that end users are receiving appropriate assistance. This includes the responsibility of identification, prioritization, and resolution of end user help requests, including the monitoring, tracking, and coordination of support functions with other members of the IT department. The IT Technician will also contribute to problem resolution by providing support to end users that work both locally and remotely. This position is based in the Washington D.C. office.



Responsibilities

  • Provide help desk support for the staff, manage and support client-side hardware which includes troubleshooting and resolving a variety of problems
  • Serve as the first-tier level of support for all computing or network problems encountered by the staff
  • Assist in monitoring and reporting the state of the network and computing equipment
  • Setup and support internal and external videoconferencing
  • Administer user accounts and access rights in Active Directory and cloud services
  • Setup and deploy new desktop systems as needed
  • Diagnose and maintain local systems inventory, system deployments, replacements, and rollouts
  • Assist with preparing and maintaining systems documentation
  • Maintain NRDC’s policies and standards
  • Train users on system usage, procedures and protocols


Qualifications

  • BS Degree in a related field with 1 years of experience or 3+ years of desktop support experience
  • 1-2 years of networking experience
  • Commitment to NRDC’s mission and values.
  • Excellent verbal and written communication skills
  • Customer-service oriented with excellent problem-solving abilities
  • Ability to function independently as well as work with a team in a collaborative environment
  • Thorough knowledge of configuring, monitoring, and maintaining operating systems, applications and network devices
  • Excellent troubleshooting skills with ability to prioritize priority level of technical issues
  • Experienced in patching and securing computers from malware, spyware, and viruses
  • Certification preferred (A+, or Net+)

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