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Customer Relations Representative

3 months ago

Columbus, United States Consulting Advantage Ltd Full time
Job DescriptionJob Description

We are currently seeking a dedicated and enthusiastic Customer Relations Representative to join our dynamic team and help us continue to exceed customer expectations.

As a Customer Relations Representative, you will serve as a key point of contact for our customers, ensuring their inquiries are addressed promptly and effectively. Your exceptional communication skills and problem-solving abilities will play a vital role in fostering positive relationships, addressing concerns, and enhancing customer satisfaction.

Key Responsibilities:

  • Respond to customer inquiries via phone, email, and chat in a friendly and professional manner.
  • Assist customers with product information, order status, and account management.
  • Resolve customer issues and complaints with empathy, aiming for first-contact resolution.
  • Maintain accurate records of customer interactions and transactions in our CRM system.
  • Collaborate with other departments to ensure customer needs are met and escalate issues when necessary.
  • Proactively follow up with customers to ensure a high level of satisfaction and retention.
  • Identify patterns in customer feedback to provide insights for improving processes and services.
  • Stay updated on product changes and company policies to provide accurate information.

Qualifications:

  • Previous experience in customer service, sales, or client relations.
  • Excellent verbal and written communication skills with a strong focus on customer care.
  • Ability to handle difficult situations with professionalism and poise.
  • Proficient in using CRM software and Microsoft Office Suite.
  • Strong organizational skills with the ability to multitask and prioritize effectively.
  • A positive attitude, teamwork mentality, and willingness to adapt to new challenges.