Miami | Customer Success Manager | Food Tech

4 weeks ago


Miami, United States Madison Collective Full time
Job DescriptionJob Description

Description

A premier restaurant technology platform that helps businesses grow with Commission-Free Delivery & Pickup structure and proprietary delivery optimization technology is looking for a Customer Success Manager (CSM) to help secure the long-term success of their restaurant partners. You will provide support throughout their entire life cycle from onboarding, to adoption, to retention. This role is essential to ensuring that their customers have a world-class experience and opportunities to further develop their business.


Requirements

  • Must be based in the Miami area
  • 3+ years experience in a Restaurant Success or Account Management role
  • 3+ years experience with the restaurant industry is required (in tech or restaurant operations)
  • Deep understanding and knowledge of the restaurant and online food ordering industries
  • Experience with CRM service tools (e.g, Salesforce, Hubspot)
  • You are Data Driven, Detail Oriented, and Patient
  • Clear and efficient communicator with excellent listening skills
  • Strong problem solver who takes pride in finding solutions and helping customers
  • Experience working with offshore teams is a plus
  • Strong quality assurance processes to ensure every team member is delivering quality
  • You're a passionate person and excited about growing a new technology and business
  • Youre open to being in the field, boots on the ground, to visit your customers


Benefits

  • Strong & Competitive Compensation Package
  • Meaningful Equity Stake
  • Company-Sponsored Medical, Dental, and Vision Insurance
  • Paid Parental Leave
  • Flexible Work Environment
  • Responsible Paid Time Off







  • Miami, United States COTE Miami Full time

    About the RoleCOTE Miami, a renowned Korean Steakhouse, is seeking an exceptional Restaurant Operations Manager to join our team. As an Assistant General Manager, you will play a vital role in leading our property team members in delivering an exceptional dining experience.Key ResponsibilitiesLeadership and Team ManagementAssist the General Manager in...


  • Miami, United States B Hospitality Corp Full time

    Job DescriptionJob DescriptionButler Hospitality is a rapidly growing technology-based Hospitality company. We operate the Food and Beverage Departments within our partner hotels. We are currently seeking talented Full-time & Part-time food expeditors to join our team at Novotel Miami Brickell in Miami, FL.US-based position and authorized to work in the...


  • Miami, United States thebigword Full time

    Eradicating the final barrier of global communication… At thebigword, we specialise in language solutions, translating over 1 billion words annually, support more than languages and handle millions of interpreting minutes each year. As one of the largest language service providers globally, we utilise the greatest minds and boundary shattering...

  • Director, Food

    2 weeks ago


    Miami Gardens, United States Miami Dolphins Full time

    Director, Food & Beverage Department: Food & Beverage Direct Supervisor: SVP & CFO Status: Full-time Summary: The Director, Food and Beverage (F&B) is responsible for driving the planning and accountability for all food and beverage efforts for the Miami Dolphins & all in-stadium Events. This position will partner with our stadium food services partner,...


  • Miami Beach, United States B Hospitality Corp Full time

    Job DescriptionJob DescriptionButler Hospitality is a rapidly growing technology-based Hospitality company. We operate the Food and Beverage Departments within our partner hotels. We are currently seeking talented Full-time & Part-time food expeditors to join our team at The AC Hotel by Marriott Miami Beach in Miami, FL.US-based position and authorized to...

  • Campus Aide

    2 days ago


    Miami, United States KIPP Miami Full time

    Job DescriptionJob DescriptionCompany DescriptionAbout KIPP Miami  KIPP Miami is part of the KIPP (Knowledge is Power Program) national nonprofit network of college-preparatory, public charter schools educating elementary, middle and high school students. KIPP has a 25-year track record of preparing students for success in college and life. Founded in 2018,...

  • Barista Position

    6 hours ago


    North Miami Beach, Florida, United States Acrc Miami Full time

    About the PositionWe are currently hiring evening baristas for our Acrc Miami location. As a barista at Acrc Miami, you will be responsible for providing exceptional customer service and ensuring a high-quality experience for our customers.ResponsibilitiesCustomer Service: Engage with customers, respond to their needs, and exceed their expectations.Order...

  • Party Manager

    1 month ago


    Miami, United States Miami Roller Rink Full time

    Job DescriptionJob DescriptionJob Description: The Party Manager at Miami Roller Rink is responsible for ensuring the seamless execution and success of birthday parties and private events. This role involves working closely with customers who want to book parties, planning and preparing for the events, coordinating with various departments to ensure all...


  • Miami, United States Miami, FL Full time

    Job DescriptionJob DescriptionBistro Delight in Miami, FL is looking for one customer service representative to join our team. Our ideal candidate is attentive, punctual, and engaged.We have a Customer Service Representative position awaiting a personable and well-spoken professional with their growing staff. In this role, you provide superior customer...


  • Miami, United States KIPP Miami Full time

    Job DescriptionJob DescriptionCompany DescriptionAbout KIPP Miami KIPP Miami is part of the KIPP (Knowledge is Power Program) national nonprofit network of college-preparatory, public charter schools educating elementary, middle and high school students. KIPP has a 25-year track record of preparing students for success in college and life. Founded in 2018,...

  • Regional Sales Manager

    3 months ago


    Miami, United States Medsurg Sales Staffing Full time

    Job DescriptionJob DescriptionBlue Chip Device Manufacturer is expanding. We are recruiting for an experienced device sales manager. Manage a sales force of 6 reps and 4 clinical specialists. Region is Miami based and covers up to Sarasota. 250k at plan. All expenses covered, great benefits. Please only apply if you meet the following criteria.* Min 3+yrs...


  • Miami, United States Trump Miami Resort Management LLC Full time

    Job DescriptionJob DescriptionPOSITION PURPOSE:Organize and manage the activities of the Food & Beverage departments, including but not limited to the Kitchen, Banquet Operations, Restaurants, Room Service and Bars (if applicable), to maintain high standards of food and beverage quality, service and marketing to maximize profits and insure outstanding...

  • Food Runner

    2 months ago


    Miami Beach, United States Eden Roc Miami Beach Full time

    Property Description: Eden Roc Miami Beach, an iconic oceanfront resort nestled in the heart of Miami Beach, Florida, is looking for talented individuals to join our team! As a job applicant, you'll have the opportunity to work in a legendary property that offers luxury, style, and unparalleled service. With positions available in front desk, housekeeping,...

  • Teacher in Residence

    2 months ago


    Miami, United States KIPP Miami Full time

    Job DescriptionJob DescriptionCompany DescriptionAbout KIPP Miami KIPP Miami is part of the KIPP (Knowledge is Power Program) national nonprofit network of college-preparatory, public charter schools educating elementary, middle and high school students. KIPP has a 25-year track record of preparing students for success in college and life. Founded in 2018,...


  • Miami, United States Pillar Staffing Solutions Full time

    Job DescriptionJob DescriptionSales Manager in MiamiAre you an energetic, results-driven individual who thrives in a fast-paced, dynamic environment? We are seeking an onsite Sales Manager to join our team and take on the exciting challenge of driving pre-sale, sales, and customer success efforts for our spaces at two sites in Miami. As a key contributor,...


  • Miami, United States Trump Miami Resort Management LLC Full time

    Job DescriptionJob DescriptionPOSITION PURPOSE:Organize and manage the activities of the Food & Beverage in the Concessions department, including but not limited to the Kitchen, Banquet Operations (if applicable), to maintain high standards of food and beverage quality, service and marketing to maximize profits and insure outstanding customer service....


  • Miami, United States KIPP Miami Full time

    Job DescriptionJob DescriptionCompany DescriptionFounded in 2018 KIPP Miami serves more than 1,100 students from Greater Miami in our classrooms. KIPP Miami is part of the KIPP (Knowledge is Power Program) national nonprofit network of college-preparatory, public charter schools educating elementary, middle and high school students. KIPP has a 25-year track...

  • Territory Manager

    2 weeks ago


    Miami, United States BVRG Full time

    Job descriptionThis role will support our Nestle Premium Waters (PW) division, a category in Nestlé USA’s portfolio focused on elevating iconic brands including San Pellegrino, AcquaPanna, Perrier and Essentia in the foodservice channel with a focus on hotels, restaurants, bars, cafes and select non-commercial businesses. As part of the Nestlé Premium...

  • Territory Manager

    2 weeks ago


    Miami, United States BVRG Full time

    Job descriptionThis role will support our Nestle Premium Waters (PW) division, a category in Nestlé USA’s portfolio focused on elevating iconic brands including San Pellegrino, AcquaPanna, Perrier and Essentia in the foodservice channel with a focus on hotels, restaurants, bars, cafes and select non-commercial businesses. As part of the Nestlé Premium...

  • Miami: Art Teacher

    2 months ago


    Miami, United States KIPP Miami Full time

    Job DescriptionJob DescriptionCompany DescriptionAbout KIPP MiamiFounded in 2018 with 168 elementary students, more than 1,100 students from Greater Miami are educated and inspired today in KIPP Miami classrooms. KIPP Miami is part of the KIPP (Knowledge is Power Program) national nonprofit network of college-preparatory, public charter schools educating...