ICQA Regional Support Specialist
3 weeks ago
As a member of the ShipBob Team, you will benefit from an environment where everything is achievable. We aim to be a place where you can:
- Write Your Career Story. Because we are solving some of the most difficult problems in global commerce, you have the opportunity to write the story that will make your career.
- Experience Global Impact and Global Connection. At ShipBob we benefit from diverse cultures and perspectives in service of the global community.
- Grow With An Ownership Mindset. We believe that great innovation comes from great transparency. We are more resilient and more creative when we have an inclusive and transparent culture where everyone knows our strengths and opportunities.
Title: ICQA Regional Support Specialist
Hours/Shift: 8:00am-4:30pm Monday-Friday
Location: Grapevine, TX
Compensation: $20/hr
Role Description:
This is an incredibly important position that helps to monitor inventory activities at applicable Regional FC's, including partner SFN centers, while allowing all existing ICQA team members to remain focused on their day-to-day responsibilities. As ShipBob continues to grow, it is imperative to provide a great experience in serving our clients' needs while maintaining sustainable growth and scalability from an operations perspective.
What you'll do:
- Investigate inventory discrepancies reported by the Operations team.
- Perform physical inventory cycle counts, answer Jira tickets within SLA and reconcile inventory variances.
- Communicate updates and relay important operational information about clients directly to ICQA AM in the SIC centers and Regional ICQA Manager for SFN centers.
- Play a pivotal role in understanding the root cause of inventory adjustments and participate in efforts to correct.
- Vocalize concerns around inventory practices and help to identify areas of opportunity in day to day processes.
- Provide support coverage and/or ICQA training at any FC needed within your assigned region.
- Proficient in cycle counting and inventory control processes according to written SOP's.
- Perform Root Cause Analysis around inventory discrepancies and review findings with ICQA Lead.
- Ensure inventory variances are researched and resolved in a timely manner, allowing fulfillment of outbound orders.
- Meet all SLA's for Jira tickets, and all other ICQA Metric goals.
- Your home location will be set by your Regional Manager and at times you will be required to travel (air/ vehicle) to partner SFN sites in your region to help support ICQA functions.
- Comply to all food safety and compliance policies and regulations.
- Additional duties and responsibilities as necessary.
What you'll bring to the table:
- Demonstrates the ability to quickly adapt to changing conditions and solve problems immediately.
- Ability to determine inventory discrepancies, perform physical inventory cycle counts, and reconcile inventory variances.
- Ability to work without direct supervision.
- Possesses effective written and verbal communication skills; displays reading comprehension skills.
- Displays the ability to multitask and handle multiple issues at the same time without stress.
- Displays attention to details.
- Ability to lift 40lbs without any health limitations.
- Able to stand and walk continuously during and up to an 8-10hr shift.
- Able to bend, stoop, reach above, and push/pull frequently.
- May be required to flex into other departments for support as needed.
Classification: Hourly/Non-Exempt
Reports to: ICQA Area Manager
Perks & Benefits:
- Medical, Dental, Vision & Basic Life Insurance
- 401K Match
- Variety of voluntary benefits, such as: short term disability
- Weekly paycheck with paid overtime eligibility
- Pay Progression Program
- KinderBob Daycare Stipend program
- Paid Time Off & Sick Time Off
- Referral Bonus Program
- Fun Culture >> Check us out on Instagram (@lifeatshipbob)
We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply to our positions.
About You:
At ShipBob, we're looking to bring on board people who embody our core values:
- Be Mission-Driven. We want team members that are passionate about helping entrepreneurs improve their business, and bring that passion every day.
- Be Humble. We have ambitious goals, and our team members understand that success or failure depends on us working together and leaving egos at the door.
- Be Resilient. Logistics is a complicated business. So is software. We value team members that never give up and keep iterating until a problem is solved.
- Be a Creative Problem Solver. As a startup, we value smart, innovative solutions to complex problems. We fall in love with the problem, not our "favorite" solution.
- Be Safety Minded. It's not just talk; it's the way you work.
About Us:
ShipBob is a cloud-based logistics platform that partners with thousands of e-commerce businesses to help make their entrepreneurial dreams a reality. We offer a full suite of fulfillment solutions for our merchants, including the ability to improve their transit times, shipping costs and deliver a best in class experience to their customers.
As one of the fastest growing tech companies in Chicago backed by blue-chip investors like Menlo Ventures, Bain Capital Ventures, Hyde Park Venture Partners and SoftBank Vision Fund 2, our goal is to continue to be the best fulfillment technology in the industry.
ShipBob provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
-
IT Support Specialist
2 weeks ago
Grapevine, Texas, United States OnTrack Staffing Central Recruiting Team Full timeJob OverviewPosition Title: IT Support SpecialistLocation: Grapevine, TXWork Schedule and Compensation:Day Shift: 6:45 AM - 3:15 PM, Monday to Friday, $16/hourMid Shift: 11:00 AM - 7:30 PM, Monday to Friday, $16.50/hourRole Summary:The Depot Division is in search of a proficient IT Support Specialist to enhance our team. The ideal candidate will be tasked...
-
Experienced Behavioral Support Specialist
1 week ago
Grapevine, Texas, United States Soliant Full timeJob Summary:Soliant is seeking a highly experienced Behavioral Support Professional to join our team as a Behavioral Intervention Specialist. This is a full-time position in a supportive district, requiring a minimum of 1+ years of experience as a Behavior Specialist.Key Responsibilities:Provide behavioral support to students with significant cognitive...
-
Technical Support Specialist
2 weeks ago
Grapevine, Texas, United States Liberty Software Full timePosition OverviewSalary: $25 - $26/hourLiberty Software is on the lookout for a dedicated IT professional with extensive experience and a passion for customer service to join our esteemed "Tech Team" as a Technical Support Specialist. We take pride in providing exceptional software solutions to independent pharmacies across the nation, and this role is vital...
-
Customer Support Specialist
3 days ago
Grapevine, Texas, United States Earthbound Trading Full timeJob Summary:Earthbound Trading is seeking a highly organized and enthusiastic Customer Support Specialist to join our E-Commerce Team. As a key member of our team, you will be responsible for assisting customers with inquiries, online order fulfillment, and administrative duties.Key Responsibilities:Respond to customer inquiries via phone, email, and online...
-
Logistics Support Specialist
2 weeks ago
Grapevine, Texas, United States IM GLOBAL LLC Full timeJob OverviewPosition Summary:The Logistics Support Specialist plays a crucial role in facilitating effective communication between our customer service department and our vendors across the United States. This position is essential for ensuring that all customs clearance documentation is complete and accurate, thereby supporting smooth operational...
-
Logistics Support Specialist
2 weeks ago
Grapevine, Texas, United States IM GLOBAL LLC Full timePosition OverviewRole Summary:The Logistics Support Specialist will play a crucial role in facilitating communication between our customer service team and our vendors across the United States. This position is essential for ensuring that all customs clearance documentation is complete and accurate, thereby supporting seamless operations.Key...
-
Food and Beverage Support Specialist
2 weeks ago
Grapevine, Texas, United States Marriott International Inc Full timeAdditional Information Job Category Food and Beverage & Culinary Schedule Full-Time Position Type Non-Management POSITION SUMMARY In our establishment, the focus extends beyond merely serving meals; we aim to craft an unforgettable experience for our guests, complemented by exceptional food and beverage offerings. The Food and Beverage Support Specialist...
-
Logistics Support Specialist
1 week ago
Grapevine, Texas, United States IM GLOBAL LLC Full timePosition OverviewRole Summary:The Logistics Support Specialist will play a crucial role in facilitating communication between our customer service department and our vendors across the United States. This position is essential for maintaining the integrity of customs clearance processes and ensuring timely communication with service providers and...
-
Food and Beverage Support Specialist
1 week ago
Grapevine, Texas, United States Marriott International Inc Full timeAdditional Information Job Category Food and Beverage & Culinary Schedule Full-Time Position Type Non-Management POSITION SUMMARY In the realm of hospitality, our roles extend beyond merely serving meals; we strive to craft an unforgettable experience for our guests, complemented by exceptional food and beverage offerings. As a Food and Beverage Support...
-
Food and Beverage Support Specialist
1 week ago
Grapevine, Texas, United States Marriott International Inc Full timeAdditional Information Job Category Food and Beverage & Culinary Schedule Full-Time Position Type Non-Management POSITION SUMMARY In the realm of hospitality, our roles extend beyond merely serving meals; we aim to create unforgettable experiences for our guests. As a Food and Beverage Support Specialist, you will play a crucial role in ensuring that our...
-
Vibrant Life Support Specialist
1 week ago
Grapevine, Texas, United States Solstice Senior Living, at Grapevine Full timeJob SummarySolstice Senior Living at Grapevine is seeking a Vibrant Life Support Specialist to join our team. As a key member of our community, you will be responsible for ensuring the safe transportation of residents and providing supervision during outings.Key Responsibilities:Transport residents to and from activities and appointments in a safe and timely...
-
Vibrant Life Support Specialist
1 week ago
Grapevine, Texas, United States Solstice Senior Living, at Grapevine Full timeJob SummarySolstice Senior Living at Grapevine is seeking a Vibrant Life Support Specialist to join our team. As a key member of our community, you will be responsible for ensuring the safe transportation of residents and supervising them during outings.Key Responsibilities:Transport residents to and from activities and appointments in a safe and timely...
-
Healthcare Support Specialist
2 weeks ago
Grapevine, Texas, United States Texas Lung Care Associates Full timeJob OverviewTexas Lung Care Associates is a reputable medical practice committed to delivering exceptional patient care. We are in search of a dedicated and compassionate healthcare support specialist to become an integral part of our team. The ideal candidate should possess a genuine passion for assisting others and be interested in a long-term career that...
-
Pharmacy Support Specialist
5 days ago
Grapevine, Texas, United States Liberty Software Full timeJob SummaryWe are seeking a highly skilled and experienced Pharmacy Support Specialist to join our team at Liberty Software. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our pharmacy clients.Key ResponsibilitiesBuild and Maintain Strong Client Relationships: Develop and...
-
Grapevine, Texas, United States Marriott International Inc Full timeJob SummaryAt Marriott International Inc, we're looking for a skilled Food and Beverage Operations Support Specialist to join our team. As a key member of our hospitality team, you will play a vital role in ensuring the smooth operation of our food and beverage services.Key Responsibilities:Provide exceptional customer service to guests, ensuring their...
-
Technical Support Specialist
22 hours ago
Grapevine, Texas, United States UpRecruit Full timeAbout the RoleThe Technical Support Specialist is a key member of our IT team, responsible for providing top-notch technical support to our employees and stakeholders. As a Technical Support Specialist, you will be the primary point of contact for technical issues, ensuring that all problems are resolved efficiently and effectively.Key...
-
Insurance Claims Support Specialist
2 weeks ago
Grapevine, Texas, United States Servpro of Hurst-Euless-Bedford Full timeJoin Our Team at Servpro of Hurst-Euless-BedfordBenefits:401(k) matchingCompetitive salaryOpportunities for career advancementPaid time offAbout Us:At Servpro of Hurst-Euless-Bedford, we pride ourselves on being a leading provider of restoration services. Our commitment to excellence has allowed us to expand significantly, providing assistance to numerous...
-
Customer Support speacialist
4 days ago
Grapevine, United States Earthbound Trading Full timePosition: Customer Support Specialist Our amazing E-Commerce Team is currently looking for an enthusiastic, highly organized Customer Support Specialist to assist the E-Commerce Department with customer inquiries, online order fulfillment, and administrative duties. DUTIES AND RESPONSI
-
Customer Support speacialist
2 weeks ago
Grapevine, United States Earthbound Trading Full timePosition: Customer Support Specialist Our amazing E-Commerce Team is currently looking for an enthusiastic, highly organized Customer Support Specialist to assist the E-Commerce Department with customer inquiries, online order fulfillment, and administrative duties. DUTIES AND RESPONSI...
-
Paraprofessional Support Specialist
3 days ago
Grapevine, Texas, United States Soliant Full timeJob OverviewSoliant is seeking a dedicated and experienced paraprofessional to provide support services for a client in the Grapevine area.This is a full-time position for the school year, requiring a minimum of 1+ years of experience in paraprofessional or special education.Key ResponsibilitiesProvide classroom and 1:1 support for students at multiple...