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Assistant Service Manager

4 months ago

Springfield, United States Scott Kia Of Springfield Full time
Job DescriptionJob Description

The Scott dealerships have been family owned and operated since 1929. We treat our customers like family and we extend that same treatment to our employees. Our team works with a collaborative approach and encourages success amongst each of our members. We encourage career progression and promote from within often.

BENEFITS:

  • Paid training

  • Competitive health insurance rates

  • Five-day work week

  • Medical Plan Benefits

  • 401(k) retirement plan

  • Generous incentive and bonus programs

  • Discount vehicle purchase program

RESPONSIBILITIES: 

  • Forecasts goals and objectives for the department and strives to meet them

  • Monitors and controls the performance of the department using appropriate reports, tracking systems, and surveys

  • Strives for harmony and teamwork within the department and with all other departments

  • Understands, keeps abreast of, and complies with federal, state, and local regulations that affect service operations, such as hazardous waste disposal, OSHA Right-to-Know, etc.

  • Understands and ensures compliance with manufacturer warranty and policy procedures

  • Accounts for all documents; ensures that none are missing, and all are processed correctly

  • Facilitates and/or conducts technical training and sends employees to appropriate training schools as needed

  • Monitors technicians' daily productivity reports and corresponding payroll records

  • Monitors and follows up on parts orders with the parts manager to ensure availabilityEstablishes and maintains good working relationships with customers to encourage repeat and referral business

  • Informs repair technicians of time allowances on each repair order

  • Maintains high-quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality

  • Keeps abreast of new equipment and tools available and recommends purchases

  • Ensures that the work areas and customer waiting area are kept clean

  • Establishes and maintains good working relationships with vocational and technical schools to enhance personnel recruitment activities

  • Serves as liaison with factory representatives

  • Ensures the proper care, storage, and inventory of special tools

  • Ensures that customers' service files are up-to-date and readily available for reference

  • Ensures that all customers are greeted promptly and given fair estimates on costs and time required for repairs and maintenance

  • Handles customer complaints immediately and according to dealership's guidelines. 

  • Maintains safe work environment

  • Maintains a professional appearance

QUALIFICATIONS:

  • Candidates MUST possess above-average phone and communication skills

  • Must bring a positive, upbeat attitude to this role and be completely comfortable upselling clients

  • Highly motivated 

  • Problem solver

  • Enjoy going the extra mile for your customers 

  • Excellent follow-up and follow-through skills to ensure client satisfaction

  • Ability to evolve and adapt to changing business needs

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.