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Hotel Group Coordinator

1 month ago

Madison, United States AC Hotels Full time
Job DescriptionJob DescriptionEmbark on an exciting journey in the hospitality industry at Madison Downtown AC, now hiring a Hotel Group Coordinator

** The starting wage for this position is $18.00-$22.00 per hour but the final wage will be based on experience**

Hotel Group Coordinator creates and maintains lasting relationships with guests, serving as the primary contact for all hotel group contracts. They provide exceptional service by preparing and following up with groups to ensure their stay is nothing short of memorable.

How do I make an impact on my team?
  • Make daily contact with potential customers via in-person visits, telephone calls, and written correspondence
  • Assist with internet prospecting and brand website opportunities
  • Ensure that all functions/groups are adhered to according to contracts
  • Coordinate with front desk staff and management the check-in procedures and room assignments for hotel groups upon their arrival date to ensure contract terms and requests are met
  • Act as the onsite contact for daily and weekly property meeting room functions ensuring all their needs and requirements have been met
  • Assist the Food and Beverage staff with room refreshes, serving lunch, and room turns

We are proud to foster a fun and inclusive atmosphere for our ambitious Team Members to flourish while they choose their adventure. Our success at NCG Hospitality stems from our Team Members who are committed to delivering extraordinary experiences for all guests while upholding our Core Values: Growth, Fun, Trust, and Responsibility. In return, we offer our Team Members the following benefits, incentives, and more.

Core Benefits:
- Paid Sick Time
- Paid time off and anniversary day off with pay
- Paid volunteer hours Earn money for community service
- Flexible schedules

Team Member Travel Perks:
- Worldwide hotel stays start at forty-nine dollars per night
- Rate based on availability and property brand
- Free night stays at NCG Hospitality hotels

Professional Development:
- Dedicated training and development with opportunities for growth
- Educational and professional certification assistance

Health and Wellness:
- Health, Dental, and Vision plans
- Virtual telehealth services
- Team Member Assistance Program with mental health resources
- TeleDoc confidential counseling
- Health and fitness monthly reimbursement program

Financial:
- 401(k) retirement plan
- 100% match on the first 3% and 50% match on the next 2% of team member contributions
- Same-day pay
- Catch Of The Day Program Earn money for helping other team members and guests
- Everyone Sells Earn money for bringing in business to our properties
- Referral program for team members

What does success look like in this role?
  • Two-year degree or equivalent related work experience
  • Hospitality experience is preferred
  • Motivated to maintain an excellent customer service reputation
  • Available to flexibility and availability
  • Available to work Monday to Friday, weekends, holidays, and am/pm shifts if necessary
  • Strong oral and written communication and interpersonal skills
  • Strong attention to detail, organization, and follow-up abilities
  • Excellent customer service skills including problem-solving and complaint resolution
  • Intermediate word processing, database, and spreadsheet skills
  • Desire to contribute to a supportive and effective team

Who is NCG Hospitality?
We are a leader in the ownership, development, and operations of premier hospitality properties. Established over 45 years ago, NCG Hospitality has evolved into a successful third-generation, family-owned business. We proudly own and operate over 30 properties across multiple states including Hilton and Marriott hotels, restaurants, and a conference center. We explore the limitless possibilities of the hospitality industry, grounded in our four core values of Growth, Fun, Trust, and Responsibility.

As you give your all to our guests on their unforgettable journeys, rest assured that we'll be there every step of the way, supporting you on your own thrilling adventure. Check out our jobs at ncgcareers.com and join our growing team

NCG Hospitality is an Equal Opportunity Employer.