Clinical Project Manager, Operations

1 week ago

Easton, United States University of Maryland Medical System Full time
Job DescriptionJob DescriptionCompany Description

At Shore Regional Health, you can learn, grow and make a lasting impact on patients and families. You’ll experience the support of a collaborative work environment and a sense of collegiality unlike any other. Our comprehensive system has many locations and practice options to choose from throughout the beautiful Eastern Shore of Maryland.

Job Description

Under the general supervision of the SRH SVP/COO and in collaboration with other members of the SRH Senior Leadership Team (SLT), this position manages all aspects of projects from a diverse project portfolio focused on operations improvement initiatives.  This includes organizing and leading teams and ensuring accountability of team members, identify opportunities to improve the status quo, developing project plans and schedules, managing issues, risks, costs, managing to schedule and scope and communicating at all levels of the organization. 

Principal Responsibilities and Tasks

The following statements are intended to describe the general nature and level of work being performed by people assigned to this classification.  They are not to be construed as an exhaustive list of all job duties performed by personnel so classified.

  • Lead and drive accountability to team members and deliver project success as measured by outcome metrics.  Must possess an ambitious attitude and willingness to do what it takes to deliver projects on time and within budget. Persistent follow up to make sure project stays on track.
  • Plan, coordinate and monitor all project activities ensuring all deliverables meet quality and performance objectives.
  • Bridge stakeholder operations and clinical areas to assess and develop end user, business and service requirements and translate into solution designs across people, process and technology. Assists in the translation of business and clinical requirements into practical solutions with improved efficiencies that can be implemented.
  • Understands and articulates the project's business value and associated metrics. Effectively communicates and manages project expectations to Sr. Leadership, process owners, team members and other stakeholders in a clear, concise and consistent manner.
  • Develop project plans specifying goals, strategy, dependencies, staffing, scheduling, identification of risks, contingency plans, and allocation of available resources.  Performs analysis and evaluation of data including data interpretation and guidance to support project management, operations improvement, and operating and/or budget impacts.
  • Maintain a high level of communication with internal and external teams; providing clear, tactful, and complete directives, realistic deliverable deadlines and prompt feedback. Develops written and graphic presentations of information for internal and external stakeholders.
  • Works with SVP/COO, process owners, and other stakeholders to determine commonalities/differences within the team members’ goals, values and problem-solving styles to get an understanding on how to generate multiple alternatives in leading group to achieve a result.
  • Participates in and may be asked to lead/facilitate committee meetings as assigned.  Ensure that project objectives are met through monitoring and measuring progress regularly to identify variances to plans and provide alternatives to correct.
  • Manage scope and the change request process, coordinating decision making of scope and budgetary impact of changes from original specifications.
  • Builds effective networks of internal and external subject matter expert contacts including managers. 
  • Coordinates and facilitates project meetings and communications in order to meet milestones and due dates.
  • Performs other duties as assigned.
Qualifications

Education and Experience

  • A minimum of three (3) years progressively responsible experience in a clinical or business setting involving planning, financial analysis, or strategy development experience.  Acute care hospital experience is preferred.
  • Two (2) years of project coordination, including leading cross functional level projects, or related experience is preferred.
  • Recognized industry certifications in Project Management (PMP, Prince2, CSM, CBAP, PMI-ACP, etc.) preferred at hire, must be obtained within one year of hire.  Lean, Six Sigma, or other process redesign/methodology certification and or training preferred.
  • Bachelor’s degree in Healthcare, Business, or related field, or an equivalent combination of education and experience, required.
  • Hybrid job model possible.

Knowledge, Skills and Abilities

  • Ability to set up, plan, manage, report and communicate projects and direct the completion of projects within proper scope, budget and schedule.
  • Highly effective verbal and written communication skills are necessary in order to work with all levels within the organization, and produce clear and concise reports of relatively complicated issues. 
  • Demonstrated ability to manage multiple small/medium projects effectively in a fast-paced business environment.
  • Demonstrated ability to think strategically. Demonstrated sufficient understanding of some functions to structure and manage project work.  Ability to generate innovative and practical solutions to complex or unusual problems.
  • Demonstrated an ability to readily master new business content based on project needs; employ this subject matter expertise in managing project content and staff. Additionally, use this subject matter expertise to develop sound recommendations to project sponsor(s).
  • Ability to support client relationship management and oversee project execution and reporting. Possesses excellent customer service skills.
  • Ability to act as lead resource for dealing with project issues and to lead projects, understand appropriate escalation process and work with the team to make decisions considering the degree of impact on areas involved.  Demonstrated ability to reach agreement and potential solutions through flexibility and compromise with peers, customer/client, and managers.
  • Proficient in the use of personal computers and related peripheral equipment is required.  Familiar with Microsoft Office products, Smartsheet and/or Microsoft Project is required.
  • Ability to structure and manage projects to meet client expectations, deliver value and minimize potential obstacles and risks. Understand and manage stakeholder needs and build commitment to project solutions that deliver target business value.


Additional Information

All your information will be kept confidential according to EEO guidelines.

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