Client Success Strategist
4 weeks ago
Reunion Marketing is seeking a seasoned Home Services Client Success Strategist (CSS) to enhance client communication and foster growth within our home services sector. This individual thrives in an environment where passion and dedication drive success. Our approach to achieving excellence in the home services industry involves a dynamic blend of digital marketing strategies tailored to meet the unique needs of our clients.
While experience is valued, we prioritize dedication and ambition above all else. The ideal candidate is someone who is eager to contribute their expertise in the home services domain, helping to implement the latest industry standards for optimal results.
We're looking for candidates who embody the following qualities:
- Strong desire to engage directly with clients in the home services sector
- Strategic thinker capable of understanding the broader industry landscape
- Excellent multitasking abilities
- In-depth knowledge of home services clientele
- Analytical mindset
- Adaptability to evolving industry trends
- Collaborative team player with excellent communication skills
- Results-oriented and driven by success
- Passionate and enthusiastic about making a difference
- Thrives in a fast-paced environment with a strong desire for continuous learning and growth
Requirements
Responsibilities for this role include:
- Managing multiple client accounts within the home services industry
- Developing a deep understanding of key home services industries while staying updated on emerging trends
- Proactively communicating with clients to devise and refine campaign strategies with a focus on service quality and client satisfaction
- Creating and implementing strategies in areas such as search engine optimization, content marketing, search engine marketing, and social media, tailored specifically to the home services sector
- Collaborating closely with other teams to share ideas and foster personal and organizational growth
- Utilizing various content management systems to optimize partner websites for increased sales and success
- Leveraging Google Analytics and AdWords to make data-driven marketing decisions aimed at partner growth
- Availability to respond to client requests and emergencies outside of regular business hours when necessary
- Occasional travel to client locations for in-person meetings
Qualifications:
- 4-5+ years of experience in client success, account management, or similar roles within the home services industry
- 1-2+ years of experience with Search Engine Marketing, Search Engine Optimization, and/or Social Advertising
- Google Analytics and AdWords Certifications are a plus
- Ability to quickly adapt to and understand new digital technologies
Benefits
About Reunion Marketing:
Reunion Marketing is a leading digital marketing company specializing in the home services sector. Based in Cary, North Carolina, our diverse team of professionals utilizes industry-best practices to drive success for our clients. We foster a culture of collaboration, innovation, and continuous improvement, where hard work is recognized and rewarded.
If you're passionate about making a difference in the home services industry and thrive in a dynamic, supportive environment, we encourage you to apply. Please submit your cover letter and resume for consideration.
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