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Learning and Development Lead

3 months ago

Atlanta, United States TireHub, LLC Full time
Job DescriptionJob Description

Lead – Sales, Learning and Development

Position Summary:

The Learning and Development Lead defines, implements, and manages the deployment of the Sales Training for Sales & Marketing Hubbers. This role supports the growth and profitability of TireHub by delivering the most effective and efficient sales training. This leader must train, educate, and inspire the Sales and Marketing team to help them achieve their objectives.

This position reports to the Sales, Operations and Enablement Sr. Manager.

The individual must exhibit the following core attributes of the TireHub commitment:

  • Approachable - If a company could smile, we would. Instead, we rely on our people to show it. We care about each other and our customers because we know business only gets done right when people respect each other and value relationships.
  • Adventurous - What TireHub is set up to do is intentionally outrageous. So, we readily embrace challenges with the courage to introduce new ideas and the ambition to build something unique.
  • Relentless - We tackle our work with energy. We deliver on our commitments with enthusiasm. And we don't give up until we get to the end.
  • Speedy - Speed is the currency in the tire industry. When we commit to a job, we get the job done – and we do it fast.

Role Specifics:

  • Develops, designs, and delivers specific learning and development plans for the Sales, Customer Service, and Marketing Department.
  • Leads the Learning & Development team to develop and deploy training solutions to build the skills and competencies of the various teams.
  • Partners with supplier Learning & Development teams to leverage their programs for the benefit of TireHub Sales & Marketing teams.
  • Develops content and training programs that accelerate the learning curve for our new Sales employees to reach proficiency in our programs, products, processes, and culture.
  • Serves as a subject matter expert on assigned learning curricula; acts as program delivery expert, managing and resolving escalated issues related to program design and delivery.
  • Prioritizes the workload, commitments, and priorities of individuals vs. TireHub when setting expectations and assigning work.
  • Develops and supports employees' career plans and learning opportunities by identifying training and development needs.
  • Engages with other departments to ensure alignment and coordination in achieving TireHub’s objectives.
  • Participates and maintains your ongoing training requirements through in-class, in-person, or computer-based learning modules, as assigned.
  • Incorporates best practices in adult education into learning delivery.
  • Adjusts presentation methods, use of language, and group management style to match learners’ level of expertise and learning.
  • Complies with all TireHub policies and procedures.
  • Completes other tasks assigned by their supervisor or another member of leadership.

Training Strategy:

  • Maintains close familiarity with the overall business and with each business unit’s strategy.
  • Proposes and champion a training strategy, tactics, and roadmap to support business ambitions.
  • Measures and evaluates the impact of all training activities on the business results.

Learning Delivery:

  • Develops consensus on tasks, deliverables, issues and learning objectives.
  • Creates an environment conducive to learning and discussion, regardless of delivery format.
  • Evaluates client or stakeholder satisfaction at all stages of the session.
  • Uses feedback to improve course materials and training and facilitation skills.

Competencies:

  • Continuous Learning: Actively and continuously gaining insight of strengths and weaknesses in order to identify the relevant areas that need further development (with regard to skills and knowledge) and acting upon it.
  • Optimizes work processes: Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.
  • Nimble Learning: Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder.
  • People Development: Having the ability to assess skill strengths and weaknesses of individuals and teams in order to determine what actions are appropriate to build and/or improve the needed skills.
  • Instills trust: Gaining the confidence and trust of others through honesty, integrity, and authenticity.
  • Collaborates: Building partnerships and working collaboratively with others to meet shared objectives.
  • Business Insight: Applying knowledge of business and the marketplace to advance the organization’s goals
  • Customer focus: Knowing the (internal and external) customer business needs and acting; accordingly, anticipating customer needs, and giving high priority to customer satisfaction and customer service.

Education/Experience:

  • Bachelor’s degree Sales, Marketing, Business is preferred or equivalent work experience.
  • 7+ years’ experience in Sales & Marketing.
  • 2+ years’ experience in Learning & Development / Talent Management.

Required Knowledge, Skills, and Abilities:

  • Knowledge of adult learning principles and methodologies.
  • Experience collaborating with internal and external resources to develop strategies that meet department goals within budget and established timelines.
  • Ability to diagnose, isolate, and resolve complex issues and recommend and implement procedures to resolve problems.
  • CRM knowledge.
  • Expert knowledge of Microsoft Office Suite, esp. Microsoft Excel.
  • Maintain a valid driver’s license

Preferred Knowledge, Skills, and Abilities:

  • Data Analytics tools knowledge (PowerBI).
  • ERP knowledge (Prophet 21).
  • Experience managing a geographically diverse team.
  • Experience in tire / automotive industries.

Working Conditions:

  • Most of the time is spent sitting, constantly viewing monitors in a comfortable position with frequent opportunity to move around. There may be occasions to move or lift light articles.
  • Must be able to work flexible hours during routinely critical times to support the department.
  • Willing to travel up to 50% of the time for business purposes.

***This role is based in our headquarters office in Dunwoody, GA.