Learning and Development Lead

1 month ago

Atlanta, United States TireHub, LLC Full time
Job Title: Learning and Development Lead

At TireHub, LLC, we are seeking a highly skilled Learning and Development Lead to join our team. As a key member of our Sales and Marketing department, you will be responsible for defining, implementing, and managing the deployment of sales training programs for our Sales and Marketing teams.

Key Responsibilities:

  • Develop and deliver comprehensive learning and development plans for the Sales, Customer Service, and Marketing Department.
  • Lead the Learning & Development team to design and deploy training solutions that build the skills and competencies of our teams.
  • Partner with supplier Learning & Development teams to leverage their programs and enhance our training offerings.
  • Design and deliver training programs that accelerate the learning curve for new Sales employees, ensuring they reach proficiency in our programs, products, processes, and culture.
  • Serve as a subject matter expert on assigned learning curricula, managing and resolving escalated issues related to program design and delivery.
  • Prioritize workload, commitments, and priorities of individuals vs. TireHub, ensuring alignment with our objectives.
  • Develop and support employees' career plans and learning opportunities by identifying training and development needs.
  • Engage with other departments to ensure alignment and coordination in achieving TireHub's objectives.
  • Participate in ongoing training requirements through in-class, in-person, or computer-based learning modules, as assigned.
  • Incorporate best practices in adult education into learning delivery.
  • Adjust presentation methods, use of language, and group management style to match learners' level of expertise and learning.
  • Comply with all TireHub policies and procedures.
  • Complete other tasks assigned by their supervisor or another member of leadership.

Training Strategy:

  • Maintain close familiarity with the overall business and with each business unit's strategy.
  • Propose and champion a training strategy, tactics, and roadmap to support business ambitions.
  • Measure and evaluate the impact of all training activities on business results.

Learning Delivery:

  • Develop consensus on tasks, deliverables, issues, and learning objectives.
  • Create an environment conducive to learning and discussion, regardless of delivery format.
  • Evaluate client or stakeholder satisfaction at all stages of the session.
  • Use feedback to improve course materials and training and facilitation skills.

Competencies:

  • Continuous Learning: Actively and continuously gaining insight of strengths and weaknesses in order to identify the relevant areas that need further development (with regard to skills and knowledge) and acting upon it.
  • Optimizes work processes: Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.
  • Nimble Learning: Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder.
  • People Development: Having the ability to assess skill strengths and weaknesses of individuals and teams in order to determine what actions are appropriate to build and/or improve the needed skills.
  • Instills trust: Gaining the confidence and trust of others through honesty, integrity, and authenticity.
  • Collaborates: Building partnerships and working collaboratively with others to meet shared objectives.
  • Business Insight: Applying knowledge of business and the marketplace to advance the organization's goals.
  • Customer focus: Knowing the (internal and external) customer business needs and acting; accordingly, anticipating customer needs, and giving high priority to customer satisfaction and customer service.

Education/Experience:

  • Bachelor's degree in Sales, Marketing, Business, or equivalent work experience.
  • 7+ years' experience in Sales & Marketing.
  • 2+ years' experience in Learning & Development / Talent Management.

Required Knowledge, Skills, and Abilities:

  • Knowledge of adult learning principles and methodologies.
  • Experience collaborating with internal and external resources to develop strategies that meet department goals within budget and established timelines.
  • Ability to diagnose, isolate, and resolve complex issues and recommend and implement procedures to resolve problems.
  • CRM knowledge.
  • Expert knowledge of Microsoft Office Suite, esp. Microsoft Excel.
  • Maintain a valid driver's license.

Preferred Knowledge, Skills, and Abilities:

  • Data Analytics tools knowledge (PowerBI).
  • ERP knowledge (Prophet 21).
  • Experience managing a geographically diverse team.
  • Experience in tire / automotive industries.

Working Conditions:

  • Most of the time is spent sitting, constantly viewing monitors in a comfortable position with frequent opportunity to move around. There may be occasions to move or lift light articles.
  • Must be able to work flexible hours during routinely critical times to support the department.
  • Willing to travel up to 50% of the time for business purposes.

Location: This role is based in our headquarters office in Dunwoody, GA.

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