Customer Support Specialist

2 weeks ago

Hackensack, United States Academy Service Group Full time
Job DescriptionJob DescriptionSalary:

Job Title: Customer Support Specialist

 

Company Overview: We are a dynamic and rapidly growing focused on facility maintenance. Our team is passionate about delivering exceptional products/services and ensuring an outstanding customer experience. As we expand, we are seeking a dedicated and empathetic Customer Support Specialist to join our team.

 

Position Overview: As a Customer Support Specialist, you will be the frontline ambassador of our company, responsible for resolving customer inquiries, issues, and complaints in a timely and professional manner. You will play a pivotal role in maintaining customer satisfaction and fostering positive relationships with our clientele.

 

Key Responsibilities:

  • Respond promptly to customer inquiries via phone, email, chat, or social media channels.
  • Identify and assess customers' needs, troubleshoot problems, and provide appropriate solutions or alternatives.
  • Handle and resolve customer complaints with empathy and patience, aiming for first-contact resolution whenever possible.
  • Maintain accurate records of customer interactions and transactions.
  • Collaborate with other departments to escalate complex issues and ensure swift resolution.
  • Stay up-to-date on product/service knowledge to effectively assist customers and provide accurate information.
  • Contribute to the improvement of customer support processes and procedures.

 

Qualifications:

  • Previous experience in customer service or a related field preferred.
  • Excellent communication skills, both verbal and written.
  • Strong problem-solving abilities and attention to detail.
  • Empathy and patience when dealing with challenging situations or customers.
  • Ability to work well independently as well as part of a team.
  • Proficiency in using customer support software and tools.
  • Flexibility to work in shifts, including evenings and weekends, if required.

 

Benefits:

  • Competitive salary commensurate with experience.
  • Comprehensive benefits package including health insurance, retirement plans, and more.
  • Opportunities for professional development and advancement within the company.
  • A supportive and collaborative work environment where your contributions are valued and recognized.

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