Sales/Rooms Coordinator

1 month ago

Minneapolis, United States Aloft Downtown Minneapolis Full time
Job DescriptionJob Description

At Aloft Minneapolis, we're different by design From housekeeping to bartending and everything in between, we love our Talent to have vibrant style they're not afraid to show. Whether embracing the latest in music or our culture of innovation at Aloft we promote open thinking and open expression which only helps you anticipate your guests needs. That's what makes working at Aloft different, by design. If you are someone who appreciates tech-forward features and vibrant social scenes, then we invite you to explore a career with Aloft Hotels at our Minneapolis location in the charming and upbeat Mill District neighborhood.

This is a Sherman Associates owned Marriott franchised location.

Pay: Starting at $18.00/hr

The Sales/Rooms Coordinator is responsible for supporting the Front Desk and the seemingly effortless movement of individual and group block guests through the hotel. This includes the role of resident expert on all required brand standards related to check-in and checkout procedures and the general operations of hotel facilities. Passionate about guest service and the culture possessing and possess the ability to multitask.

Essential Functions

  • Ensures every guest is greeted and welcomed on arrival.
  • Registers and book guests, verifying reservation, address, email address and credit information.
  • Pre-assigning rooms to incoming reservations to ensure room type availability and to open opportunity for upsells.
  • Communicate with Housekeeping, Sales & Events team on a continuous basis throughout the day.
  • Proficient on kiosk operations to assist when necessary.
  • Answers all inbound calls in a professional manner.
  • Has an intimate knowledge of the hotel facilities and the local geographic area.
  • Accepts payment for guests' accounts at the time of registration and at checkout.
  • Maintains a house bank and make a deposit and accurate report of receipts daily.
  • Processes all Retail transactions for the guest.
  • Responsible for restocking and assuring overall cleanliness of Retail.
  • Issues luggage claims and check guest luggage when requested.
  • Takes pride in the overall look and feel of the hotel assuring cleanliness and conditions are at their peak at all times.
  • Respectfully listen and respond to guest complaints in an efficient and professional manner.
  • Completes additional duties as assigned.


Minimum Requirements

  • High School or equivalent education required.
  • 1-2 years of experience in hospitality related environment, with at least 1 years of supervisory experience.
  • Ability to communicate effectively and follow directions in a multi-lingual environment.
  • Extensive knowledge of the hotel, services, and facilities.
  • Excellent verbal, written and presentation skills; Ability to communicate effectively with community partners, vendors / external parties, and across internal divisions.
  • A passion for the mission, vision, and values of Sherman Associates.
  • Schedule may vary due to the specific needs of the hotel.


Benefits:

Benefits

Sherman Associates strives to lead the market in the benefits we offer. In addition to medical, dental, vision and supplemental benefits, what sets us apart includes

  • Low Deductible Health Insurance Plans
  • Fully paid short term disability
  • Fully paid life insurance
  • Additional Supplemental Insurance Policies including
    • Voluntary Accident & Critical Illness
    • Hospital Indemnity
    • Long-Term Disability
  • Pet insurance
  • Fully paid employee assistance program
  • Fully vested 401k company match program
  • 9 Paid holidays and competitive PTO program (starting at 15 days annualized)
  • Starbucks and Hotel discounts
  • Charitable giving strategy with corporate match

Sherman Associates is an Equal Opportunity and Affirmative Action Employer. We encourage women, minorities, individuals with disabilities, and protected veterans to apply.

This job advertisement is intended to provide information essential to understanding the scope of the position. It is not an exhaustive list of skills, duties, responsibilities or working conditions associated with the position.

Only applicants who complete our application process will be considered for employment. Applicants that need reasonable accommodations to complete the application process may contact careers@sherman-associates.com

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