Night Auditor for Guest Services

2 months ago

Stockbridge, United States Kripalu Center for Yoga & Health Full time
Job DescriptionJob Description

Attention night owls Are you seeking a fulfilling customer service role with a holistic and nurturing work environment? Look no further and apply today Join our team to help ensure our guests and students have an exceptional experience at Kripalu. Don’t miss this opportunity to be a part of something meaningful – apply now

POSITION SUMMARY

The Night Auditor is responsible for all inquiries by phone or email, while working with other departments to ensure the guest/student receives the best possible Kripalu experience.  The Night Auditor also supports the call center and the front desk. This role answers all guest/students' inquiries about online and onsite programming and various amenities.  He/she would have the additional responsibility of preparing and performing all the end of day procedures in the Guest Service Department which facilitates all areas of a guest’s experience, including and not limited to pre arrive, during their stay, and post stay.

CORE COMPETENCIES

  • Possesses strong core ethics, integrity, and values consistent with Kripalu’s organizational values of Service, Compassion, Inquiry, Integrity and Prescence.
  • Honors and respects the diversity and uniqueness of each individual staff member.
  • Maintains confidentiality and creates an environment where staff feel supported and welcome
  • Eager to develop and maintain simple and efficient systems.
  • Builds effective relationships, identifies internal and external customer expectations, sees issues from their point of view; offers practical, mutually beneficial recommendations, solutions and ideas.
  • Demonstrates the knowledge and abilities necessary to perform required job elements to established standards.
  • Learns and adapts quickly in new situations resulting in successful performance.
  • Accepts responsibility for own actions.
  • Embraces experiences as learning opportunities.

ESSENTIAL SKILLS AND EXPERIENCE

  • Demonstrated ability to speak and write fluently in English,
  • Strong verbal communication and active listening skills.
  • Demonstrated success in problem solving and the ability to collaborate with others to find a solution.
  • Professional & reliable.
  • Attention to detail and ability to multitask.
  • Commitment to organizational values and mission.
  • Ability to learn new computer software applications.
  • Must have strong math and money handling skills.
  • Must be able to lift 25Lbs.

ACCOUNTABILITIES

  • Prepare and follow Nightly Audit procedures
  • Accountable for balancing all revenue sources and completing daily financial reports
  • Preforming closing and opening daily system functions
  • Adhere all to all Front Desk Policies and Procedures
  • Provide Front Desk services during the nighttime hours
  • Answer guests’ questions about the organizations and different offerings that would be available to them
  • Assist guests onsite with any questions or bookings for future services

MINIMAL QUALIFICATIONS

  • High School education or equivalent
  • Must be available to work evenings, weekends, and some holidays.
  • Proficient with Microsoft office, specifically Outlook, Excel, and Word

BENEFITS (Start Day One of Employment)

  • Health Insurance
  • Dental Insurance
  • Vacation, Sick, & Personal Time, Paid Holidays
  • Vision
  • 403b Retirement Plan
  • Flexible Spending and Dependent Care Accounts
  • Company Paid Short- and Long-Term Disability
  • Company Paid $50,000 Life Insurance Policy
  • Free Meals in the Kripalu Dining Hall
  • Discounted Purchases in the Kripalu Shop and for Healing Arts Services
  • Yoga Classes, and the opportunity to participate in Kripalu Programs

Please note that Kripalu does not provide housing facilities for its staff members. Employees are responsible for arranging their own accommodations while working at the organization.

  • Night Auditor for Guest Services

    3 months ago

    Stockbridge, United States Kripalu Center for Yoga & Health Full time

    Job DescriptionJob DescriptionPOSITION SUMMARY The Night Auditor is responsible for all inquiries by phone or email, while working with other departments to ensure the guest/student receives the best possible Kripalu experience.  The Night Auditor also supports the call center and the front desk. This role answers all guest/students' inquiries about...

  • Night Auditor for Guest Services

    4 weeks ago

    Stockbridge, United States Kripalu Center for Yoga & Health Full time

    Job DescriptionJob DescriptionPOSITION SUMMARY The Night Auditor is responsible for all inquiries by phone or email, while working with other departments to ensure the guest/student receives the best possible Kripalu experience.  The Night Auditor also supports the call center and the front desk. This role answers all guest/students' inquiries about...

  • Nighttime Hospitality Auditor

    2 weeks ago

    Stockbridge, Massachusetts, United States Kripalu Center for Yoga & Health Full time

    Job OverviewAre you a night owl with a passion for exceptional customer service? Join our dedicated team at Kripalu Center for Yoga & Health, where we prioritize creating a nurturing and holistic environment for our guests. This role is essential in ensuring that every guest has a memorable experience.POSITION SUMMARYThe Night Auditor plays a crucial role in...

  • Guest Services Supervisor

    1 week ago

    Stockbridge, Massachusetts, United States Kripalu Center for Yoga & Health Full time

    Position OverviewROLE SUMMARYThe Guest Services Supervisor is responsible for leading the Guest Services team in proactively addressing guest requirements and fostering a welcoming, inclusive atmosphere throughout their stay. This role manages a team of 15-20 personnel and coordinates transportation and volunteer services. The primary objective is to deliver...

  • Guest Services Supervisor

    1 week ago

    Stockbridge, Massachusetts, United States Kripalu Center for Yoga & Health Full time

    Job OverviewHospitality ManagerThe Hospitality Manager plays a pivotal role in guiding the Guest Services team to deliver outstanding customer experiences and foster a warm atmosphere for visitors. This position encompasses overseeing personnel, managing operational workflows, and ensuring that guest satisfaction is in line with the organization's...

  • Guest Services Reservation Specialist

    1 week ago

    Stockbridge, Massachusetts, United States Kripalu Center for Yoga & Health Full time

    Job OverviewPOSITION SUMMARYThe Guest Services Reservation Specialist plays a crucial role in facilitating guests' planning processes for their visits by promoting all offerings through phone and online interactions. This position involves addressing guest inquiries about various amenities, maintaining comprehensive knowledge of program offerings, and...

  • Guest Services Reservation Specialist

    1 week ago

    Stockbridge, Massachusetts, United States Kripalu Center for Yoga & Health Full time

    Job OverviewPOSITION SUMMARYThe Reservations Specialist is tasked with aiding guests in organizing their visits by promoting all offerings through both telephonic and online interactions. This position addresses guest inquiries regarding various amenities, maintains a comprehensive understanding of program offerings, and assists in coordinating all elements...

  • Guest Services Reservation Specialist

    5 days ago

    Stockbridge, Massachusetts, United States Kripalu Center for Yoga & Health Full time

    Job OverviewPOSITION SUMMARYThe Guest Services Reservation Specialist plays a vital role in assisting visitors with their planning needs by showcasing all offerings available through Kripalu. This position involves responding to inquiries from guests regarding various amenities, maintaining a comprehensive understanding of program options, and facilitating...

  • Hospitality Manager

    2 months ago

    Stockbridge, United States Kripalu Center for Yoga & Health Full time

    Job DescriptionJob DescriptionPOSITION SUMMARY  The Hospitality Manager leads the Guest Services team in anticipating and responding to guest needs and creating an inclusive, positive, guest-friendly environment from pre-arrival through departure. The Hospitality Manager oversees a team of 15-20 staff members and coordinates guest transportation and...

  • Hospitality Manager

    4 weeks ago

    Stockbridge, United States Kripalu Center for Yoga & Health Full time

    Job DescriptionJob DescriptionPOSITION SUMMARY  The Hospitality Manager leads the Guest Services team in anticipating and responding to guest needs and creating an inclusive, positive, guest-friendly environment from pre-arrival through departure. The Hospitality Manager oversees a team of 15-20 staff members and coordinates guest transportation and...

  • Front Desk Associate

    2 weeks ago

    Stockbridge, United States Kripalu Center for Yoga & Health Full time $17

    Job DescriptionJob DescriptionPOSITION SUMMARY The Front Desk serves as a member of the Guest Service Department team which supports the call center for reservations, and front desk for guest arrivals. This role coordinates all aspects of the guests/students stay from program enrollment and overnight accommodations to healing art services (spa treatments)...

  • Call Center Renovationist

    1 month ago

    Stockbridge, United States Kripalu Center for Yoga & Health Full time

    Job DescriptionJob DescriptionPOSITION SUMMARYThe Cell Center Renovationist is responsible for assisting guests with the planning process for their visit by promoting all Kripalu offerings through phone and online requests. This role answers guest inquiries regarding various amenities, maintains knowledge of program offerings, and helps coordinate all...

  • Call Center Reservationist

    4 weeks ago

    Stockbridge, United States Kripalu Center for Yoga & Health Full time

    Job DescriptionJob DescriptionPOSITION SUMMARYThe Cell Center Reservationist is responsible for assisting guests with the planning process for their visit by promoting all Kripalu offerings through phone and online requests. This role answers guest inquiries regarding various amenities, maintains knowledge of program offerings, and helps coordinate all...

  • Event Service Attendant

    5 days ago

    Stockbridge, Georgia, United States Red Lion Inn Full time

    Job OverviewPosition Summary:The On Call Banquet Server will collaborate closely with the Sales and Events Coordinator to ensure efficient and precise food service during designated banquets, all while delivering a level of hospitality that surpasses guest expectations.Key Responsibilities:Demonstrates exceptional guest service and fosters an environment...

  • Massage Therapist

    3 months ago

    Stockbridge, United States Kripalu Center for Yoga & Health Full time

    Job DescriptionJob DescriptionPOSITION SUMMARYThe Massage Therapist supports the Healing Arts Department team and provides excellent, professional massage services to guests as part of an integrated healing experience. This role is responsible for performing therapeutic massages on guests while maintaining a therapeutic, safe, and clean environment. The...

  • Event Service Attendant

    5 days ago

    Stockbridge, Georgia, United States Red Lion Inn Full time

    Position OverviewObjective:The role involves collaborating with the Sales and Events Coordinator to ensure efficient and precise food service during designated banquets, while delivering a level of hospitality that surpasses guest expectations.Key Responsibilities:Demonstrates exceptional guest service and fosters an environment that aligns with the Red Lion...

  • Safety Associate

    1 month ago

    Stockbridge, United States Kripalu Center for Yoga & Health Full time

    Job DescriptionJob DescriptionPOSITION SUMMARYThe Safety Associate supports the Campus Safety and Guest Services teams to strive for a safe environment for our guests and staff.The role is responsible for proactively identifying risks as part of their daily rounds around a large campus. Recommending solutions as part of our organization's ongoing...

  • Safety Associate

    4 weeks ago

    Stockbridge, United States Kripalu Center for Yoga & Health Full time

    Job DescriptionJob DescriptionPOSITION SUMMARYThe Safety Associate supports the Campus Safety and Guest Services teams to strive for a safe environment for our guests and staff.The role is responsible for proactively identifying risks as part of their daily rounds around a large campus. Recommending solutions as part of our organization's ongoing...

  • Housekeeper (FT)

    4 weeks ago

    Stockbridge, United States Kripalu Center for Yoga & Health Full time

    Job DescriptionJob DescriptionPOSITION SUMMARY The Housekeeping Attendant serves as a member of the Housekeeping Department which ensures that guest rooms are clean, sanitized, organized, and welcoming. This is a year round position.This role cleans and stocks guest rooms and common areas of the organization in a timely, efficient, and cost-effective manner,...

  • Healing Arts Supervisor

    2 months ago

    Stockbridge, United States Kripalu Center for Yoga & Health Full time

    Job DescriptionJob DescriptionPOSITION SUMMARY The Healing Arts Desk Supervisor, part of the Healing Arts leadership team, oversees the front-end interface connecting guests to the Healing Arts Department. This role includes training and supervising the Advisor Team at the reception area and onboarding the Practitioners offering services within the Healing...