Customer Service

2 weeks ago

Jacksonville, United States ACOS Enterprises LLC Full time
Job DescriptionJob DescriptionDescription:

At Swagelok Georgia| Jacksonville| South Carolina, we are proud of our success in finding lasting solutions for our customers in the Southeast. We have the agility of a small business, backed by over 77 years of the Swagelok brand's focus on Quality First Our company values speak to who we are and are an important part of all we do at Swagelok Georgia| Jacksonville| South Carolina.


Note this role is 95% CSR with emphasis on computer skills, problem resolution, data entry and follow up.


CUSTOMER SERVICE & INVENTORY SPECIALIST


POSITION SUMMARY

The Customer Service & Inventory Specialist will collaborate directly with our customers and assist them with their needs as well as assist in warehouse inventory support duties. This position falls under the Sales & Customer facing departments and reports to the Sales Support Manager.


RESPONSIBILITIES:

The following list details the principal duties and responsibilities for the Customer Service Specialist position:

  • Provide timely and helpful responses to all electronic, phone, or in person inquiries, quote requests, order confirmations, and answer customer questions about products, prices, and availability in accordance with agreed upon SLA’s.
  • Utilize business system to process quotes, orders, factory orders, cancellations, provide tracking requests, shipment method changes, and other transactional changes.
  • Project a helpful and confident attitude when working with internal and external customers.
  • Report customer complaints, non-conformances, and errors in compliance with Quality System
  • Ongoing training on business system, product information, personal, and professional growth
  • Monitor system widgets daily and ensure accurate order entry and processing.
  • Assist with walk-in customers and manage the picking process in the business system to pull these orders.
  • Manage transactions in customer portals.
  • Provide potential alternative solutions to customer needs.
  • Maintain functional knowledge of catalog part numbers.
  • Provide visual part number identification for catalog items.
  • Process incoming shipments utilizing business system to verify accuracy, identify proper storage locations, and proper placement once received.
  • Manage stock location assignments by determining proper storage methods, identification, and stock location.
  • Maintain inventory accuracy and perform cycle counts as scheduled; verify inventory computations by comparing them to physical counts of stock and investigate any discrepancies.
  • Examine and inspect stock items for wear or defects, reporting any damage to supervisors.
  • Maintain a high standard of cleanliness and organization of all inventory and other items in the warehouse as needed.
  • Perform other duties as assigned.


DISCLAIMER: This is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.


TRAVEL

Limited travel is expected between offices. There will be occasional travel to meetings and training.




QUALIFICATIONS

EDUCATION AND EXPERIENCE

  • High School degree or GED required.
  • Two- or four-year degree preferred.
  • Customer service experience in instrumentation or process related industry preferred
  • Experience with SAP preferred.


KNOWLEDGE, SKILLS, AND ABILITIES:

  • Strong Communications skills: Listening, writing and phone skills.
  • Strong Organizational Skills
  • Detail – Oriented
  • Initiative and willingness to learn new skills.
  • Self-motivated, results oriented, customer focused and a team player.
  • Must have personal initiative and drive to seek out what needs to be done or ask others what they need assistance with


CULTURE:

Alignment of company cultural fit based on values, beliefs, and behaviors identified as:

  • Quality First
  • Accountable
  • Continuous Improvement
  • Growth Mindset



PHYSICAL DEMANDS AND ABILITIES

  • Regularly required to use hands to keyboard, handle or feel, reach with hands and arms, and talk or hear.
  • Occasionally lift and/or move objects up to 50lbs.
  • Frequently required to sit for extended periods of time.
  • Occasionally required to stand, walk, and occasionally kneel, crouch or crawl.
  • Specific vision abilities required for this job include close vision, distance vision; peripheral vision, depth perception and ability to adjust and focus.


ACOS Enterprises dba Swagelok Georgia | Jacksonville | South Carolina is a drug-free employer and Equal Opportunity Employer and does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.



Requirements:


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