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Hospitality / FOH Manager

5 months ago

Hialeah, United States Chick-fil-A - Hialeah In-Line Full time
Job DescriptionJob Description

At Chick-fil-A Hialeah In-Line, our Front-of-House (FOH) Director is responsible for all operations pertaining to the guest experience and service areas. Your schedule will be flexible according to the needs of the business, allowing you the greatest opportunity to succeed in your role.
We believe that leadership is about serving others. Does that resonate with you? What about building an elite team with a strong team culture, setting area goals, creating efficient processes, developing future leaders, leading by example, and striving to have a positive impact on others? Then this might be the role for you. Experience is required. We will train you according to our standards.
Also, the experiences we can provide you are an excellent stepping-stone towards a brighter future.

What Winning Looks Like

People:
-Assist in hiring.
-Create training plans to teach our new Team Members customer service, positions, and team player skills.
-Get to know your team and seek to have a positive impact on them.
-Create training plans for our Supervisor Team.
-Heart of a mentor. Build a healthy culture by relentlessly coaching our team towards behaviors that support our mission and values.
-Identify and develop future leaders.
-Communicate key strategies to the Supervisor Team and ensure that information is being passed along to our Team Members.

Process:
-Create and maintain an environment of food safety, hospitality, and cleanliness in the FOH.
-Manage the dining room layout and decor.
-Create systems that help us execute with excellence and efficiency in the areas of guest experience, communication, team work, food safety, food quality, order accuracy, speed of service, inventory management, cleanliness.
-Reduce defects Find hang-ups in our workflow (processes) and fix them with the team.

Personal Leadership and Character:
-Align with our Core Values and model the way.
-Grow Our team is constantly leveling up and we need you to stay ahead of them.
-Strong level of humility, ownership, integrity, and honesty.
-Assist Operator and Director Team in Vision and Strategy planning.
-Routinely work and learn all team member positions.
-Lead leadership meetings with the Supervisor Team.
-Lead by example and with professionalism - adhering to Chick-fil-A policies and
procedures.
-Care about the results without compromising on our Core Values.
-Maintain a positive attitude under pressure and teach the team to recognize and solve operational issues.

Our Mission
To have a transformative impact on our guests, team members, and community.

Our Team Values
Work Hard: We give it our best effort. Progress over perfection.
2nd Mile Service: We serve & support our guests and teammates beyond what is expected.
Growth Mindset: We stay motivated, humble, and grow ourselves daily.
Better Together: We build each other up through meaningful relationships.

Our Team Benefits
Flexible Scheduling: Serval shift options to choose from.
Time Off Requests: Take time off for planned events or vacation.
Sundays Off: A built-in day for rest and family.
Employee Meal Discounts: Enjoy food and drinks at an affordable price.
Growth Opportunities: Plenty of opportunities to take on more responsibility for those who want more.
Coaching and Personal Development: Come hungry for feedback. We give it generously.
Non-toxic Environment: Passionate team determined to keep work fun and healthy.

Requirements/Responsibilities

Position Requirements:
*Full-Time, 40+ hours per week
*Open Availability Monday-Saturday

Skills Needed To Win:
*Humble, motivated, people smart.
*Awareness of what's happening and how to respond with a solution-oriented mentality.
*Resiliency.
*Ability to thrive in a fast paced environment and maintain a cheerful attitude.
*Ability to influence without relying on your authority.
*Ability to be flexible and comfortable with frequent change and unexpected situations.
*Ability to assess team behaviors and data reports and create an action plan for improvement.
*Passion for providing exceptional service and quality food to guests.
*Strong communication skills, both oral and written.
*Management/Leadership experience required.
*Enjoys responsibility.
*Bilingual preferred.
*Professional.

Special Instructions

We are on a mission to have a transformative impact on our guests, team members, and community. We are committed to building strong leaders. Join us Apply now. We will contact you within 1-3 days after submitting your application via phone call, email or text.

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