Emergency Department Concierge

2 weeks ago

Flagstaff, United States Northern Arizona Healthcare Corporation Full time $17 - $23
Job DescriptionJob Description

Overview

The Emergency Department Patient Concierge works closely with the Emergency Department staff, Patient Experience team and other support services to provide patient and other customers stewardship services through wayfinding, maintaining a clean and welcoming environment, answering and/or finding answers to patient questions, communicating hospital policies and procedures, and serving as a n advocate for both the organization and the community through NAH Emergency Services.


Responsibilities

Customer Relations
* Greet patients and visitors upon entry to the Emergency Department.

* Provide wayfinding services for patients or visitors needing transport to other departments.

* Provide quality customer service by providing one-on-one attention to detail for customer

* Demonstrates professionalism and empathy in a sensitive environment.

* Interacts hospitably, cheerfully, and supportively with staff, patients, visitors and work colleagues.

* Takes initiative in rendering services or responding to needs.

* Conducts regular rounding of public waiting area checking on visitor comfort, and offering assistance when needed.



Administrative
* Able to use and understand the computer and the various computer office equipment.

* Maintains established hospital departmental policies and procedures, quality improvement programs, safety, environmental and infection control standards.

* Maintains equipment within the work area. Ensures adequate supplies are ordered within budgetary guidelines.

* Maintains high standards; works steadily at efficient pace.

* Actively cares for presentation of lobby areas. Keeps areas neat and tidy. Engages environmental services assistance as appropriate.



Compliance/Safety
* Responsible for reporting any safety-related incident in a timely fashion through the Midas/RDE tool; attends all safety-related training programs; performs work in a safe manner; monitors work environment for possible safety issues and ensures others are also performing work in a safe manner.

* Completes all company mandatory modules and required job specific training in the specified time frame.

* If required for the position, ensures all certifications and/or licenses are up-to-date and valid prior to expiration dates.

* Responsible for maintaining up-to-date knowledge of cyber security trends, developments, best practices and regulatory changes.


Qualifications

Education
High school diploma or GED - Required


Certification & Licensures
BLS - Required


Experience
Customer Service experience - Required


Healthcare experience - Preferred


Healthcare is a rapidly changing environment and technology is integrated into almost all aspects of patient care. Computers and other electronic devices are utilized across the organization and throughout each department. Colleagues must have an understanding of computers, and competence in using computers and basic software programs.

  • Emergency Department Ambassador

    2 weeks ago

    Flagstaff, Arizona, United States Northern Arizona Healthcare Corporation Full time

    Job SummaryWe are seeking a highly skilled and compassionate Emergency Department Ambassador to join our team at Northern Arizona Healthcare Corporation. As a key member of our patient experience team, you will play a vital role in ensuring that our patients and their families receive exceptional care and service.Key ResponsibilitiesCustomer RelationsGreet...

  • Emergency Medical Technician

    2 weeks ago

    Flagstaff, United States tapwage Full time

    Overview The Emergency Medical Tech (EMT) provides basic life support to the ill or injured patient in the pre-hospital setting. Patient care is provided in accordance with the rules and regulations approved by federal, state, regional, and local authorities. This position may provide care to neonates, infants, children, adolescents, adults, and seniors....

  • RN Emergency Department FMC

    4 months ago

    Flagstaff, United States Northern Arizona Health Full time

    Job DescriptionJob DescriptionOverviewEnsuring the achievement of Northern Arizona Healthcare’s mission, the Registered Nurse is accountable for the coordination of care for patients and their families including direct care, patient and family education and discharge planning. When providing care, Registered Nurses follow the process of assessing, nursing...

  • Emergency Medical Technician

    3 months ago

    Flagstaff, United States Northern Arizona Health Full time

    Job DescriptionJob DescriptionOverviewThe Emergency Medical Tech (EMT) provides basic life support to the ill or injured patient in the pre-hospital setting. Patient care is provided in accordance with the rules and regulations approved by federal, state, regional, and local authorities. This position may provide care to neonates, infants, children,...

  • Emergency Medical Technician

    2 months ago

    Flagstaff, United States Northern Arizona Healthcare Corporation Full time

    Job DescriptionJob DescriptionOverview****Testing for EMT and Paramedic positions is scheduled for Septermber 7th****The Emergency Medical Tech (EMT) provides basic life support to the ill or injured patient in the pre-hospital setting. Patient care is provided in accordance with the rules and regulations approved by federal, state, regional, and local...

  • Grant Management Specialist

    1 week ago

    Flagstaff, Arizona, United States Arizona Department of Economic Security Full time

    Arizona Department of Economic Security - Grants and Contracts SpecialistLocation: Flagstaff, ArizonaJob Overview:The Grants and Contracts Specialist plays a pivotal role in the operational management of grant and contract processes within the organization. This position requires a diverse skill set and a high level of judgment to navigate the complexities...

  • Parts Department Counterperson

    2 months ago

    Flagstaff, United States Flagstaff Nissan Subaru Full time

    About Us At Flagstaff Nissan Subaru, we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Flagstaff Nissan Subaru, is absolutely critical to its success. Our promise is to keep delivering the same award winning service and value...

  • Surgical Department Scheduler and Assistant

    4 months ago

    Flagstaff, United States Northern Arizona Healthcare Corporation Full time

    Job DescriptionJob DescriptionOverviewThis position's primary and majority of responsibilities is focused surgical scheduling and chart audits, determining billable procedures, supplies and implants and enters charges in support of accurate billing. This position is responsible for surgical scheduling and is responsible for the verification and...

  • Grant Management Coordinator

    2 weeks ago

    Flagstaff, Arizona, United States Arizona Department of Economic Security Full time

    Arizona Department of Economic Security - Grants and Contracts SpecialistLocation: Flagstaff, ArizonaJob Overview:The Grants and Contracts Specialist plays a pivotal role in the operational management of grant processes. This position requires a diverse skill set and a higher level of complexity in decision-making.Key Responsibilities:Support and uphold the...

  • Plumber - Skilled Maintenance Specialist

    4 days ago

    Flagstaff, Arizona, United States Arizona Department of Economic Security Full time

    Job SummaryThis position is responsible for providing skilled plumbing services to the Arizona Department of Economic Security. The successful candidate will be responsible for installing, repairing, and maintaining pipes, fixtures, and other plumbing systems used for water distribution and wastewater disposal.Key ResponsibilitiesAssemble, install, maintain,...

  • Paramedic Guardian Medical Transport

    1 month ago

    Flagstaff, United States Northern Arizona Healthcare Full time

    Overview: ****Testing for EMT and Paramedic positions is scheduled for May 11, 2024 The Emergency Medical Care Technician - Paramedic (EMCT-P) provides basic and advanced life support to the ill or injured patient(s) in the pre-hospital setting. S/he is expected to operate independently as well as assist their Paramedic or EMT partner(s) in assessing and...

  • Paramedic - Guardian Medical Transport

    4 months ago

    Flagstaff, United States Northern Arizona Healthcare Corporation Full time

    Job DescriptionJob DescriptionOverview****Testing for EMT and Paramedic positions is scheduled for May 11, 2024The Emergency Medical Care Technician - Paramedic (EMCT-P) provides basic and advanced life support to the ill or injured patient(s) in the pre-hospital setting. S/he is expected to operate independently as well as assist their Paramedic or EMT...

  • Paramedic

    3 months ago

    Flagstaff, United States Northern Arizona Health Full time

    Job DescriptionJob DescriptionOverview****Testing for EMT and Paramedic positions is scheduled for May 11, 2024The Emergency Medical Care Technician - Paramedic (EMCT-P) provides basic and advanced life support to the ill or injured patient(s) in the pre-hospital setting. S/he is expected to operate independently as well as assist their Paramedic or EMT...

  • Paramedic - Guardian Medical Transport

    4 months ago

    Flagstaff, United States Northern Arizona Health Full time

    Job DescriptionJob DescriptionOverviewThe Emergency Medical Care Technician - Paramedic (EMCT-P) provides basic and advanced life support to the ill or injured patient(s) in the pre-hospital setting. S/he is expected to operate independently as well as assist their Paramedic or EMT partner(s) in assessing and treating the critically ill or injured patient...

  • Maintenance

    2 months ago

    Flagstaff, United States Hampton Inn Full time

    Job DescriptionJob DescriptionJob Title: MaintenanceDepartment: EngineeringSupervisor: Chief Maintenance Engineer/Maintenance Supervisor/AGM/General ManagerFLSA Status: Non-ExemptPosition Summary:Assures highest possible level of guest satisfaction by regularly performing duties that support the efficient operation of the Maintenance Department, ensuring...

  • Coder 3

    1 month ago

    Flagstaff, United States Northern Arizona Healthcare Corporation Full time

    Job DescriptionJob DescriptionOverviewThe Coder 3 electronically records, stores, and reports on reams of data. Responsible for coding the following service types, based on department and assignments. Facility HIM: Inpatient, outpatient, emergency room, and outpatient clinical. Ambulatory: Coding and auditing professional inpatient, outpatient, emergency and...

  • Captain

    4 months ago

    Flagstaff, United States Northern Arizona Health Full time

    Job DescriptionJob DescriptionOverviewThe Captain will assist in providing direction of daily crew activities through integrated supervisory responsibilities including leadership,evaluation, and discipline. S/he w ill assist their Battalion Chief supervisor in ensuring the shift's adherence to all policies and proceduresand decision relating to the...

  • Captain

    3 months ago

    Flagstaff, United States Northern Arizona Health Full time

    Job DescriptionJob DescriptionOverviewThe Captain will assist in providing direction of daily crew activities through integrated supervisory responsibilities including leadership,evaluation, and discipline. S/he w ill assist their Battalion Chief supervisor in ensuring the shift's adherence to all policies and proceduresand decision relating to the...

  • Facility Maintenance Technician

    2 weeks ago

    Flagstaff, Arizona, United States Hampton Inn Full time

    Job OverviewPosition Title: MaintenanceDepartment: EngineeringSupervisor: Chief Maintenance Engineer/Maintenance Supervisor/AGM/General ManagerFLSA Status: Non-ExemptPosition Summary:The Maintenance role is essential in ensuring the highest level of guest satisfaction by performing various tasks that support the efficient functioning of the Maintenance...

  • Facility Maintenance Technician

    2 weeks ago

    Flagstaff, Arizona, United States Hampton Inn Full time

    Job OverviewPosition Title: MaintenanceDepartment: EngineeringReports To: Chief Maintenance Engineer/Maintenance Supervisor/AGM/General ManagerFLSA Status: Non-ExemptPosition Summary:The Maintenance role is essential in ensuring the highest level of guest satisfaction through the efficient operation of the Maintenance Department. This position focuses on...