Hotel Manager

Hotel Manager

Job Overview

The Maybourne Beverly Hills Hotel invites you to explore opportunities to push your creativity and be outstanding in a career that will bring out your craft and passion. We look for people that will share our vision and help bring it to life. If this is something you want to be a part of, we look forward to receiving your application.

Summary of Position

The Hotel Manager for The Maybourne Beverly Hills will be responsible for the day-to-day operations of the hotel and work alongside the department leaders to ensure maintenance of the hotels position as one of the leading properties for its exceptional levels of guest service and spirit of innovation. The ideal candidate for this position will be a seasoned hospitality professional with a proven track record in hotel management, exceptional leadership skills, and a commitment to delivering unparalleled guest experiences.

Roles and Responsibilities

Job duties include; although are not limited to:

1. Oversee all aspects of hotel operations to ensure a seamless and exceptional guest experience.
2. Implement and maintain high standards for service quality, cleanliness, and overall guest satisfaction.
3. Lead and inspire a diverse team, fostering a culture of excellence, teamwork, and continuous improvement.
4. To set and communicate quality targets and to obtain synergy from Senior Leadership Team and other management team members.
5. Provide effective leadership throughout the department, developing a strong team culture and ethos which supports high levels of guest service delivery, effective communication, and knowledge sharing.
6. Ensure departmental communication meetings take place at the prescribed frequency and appropriate systems are in place to communicate issues for non-attendees.
7. Maintain daily and weekly operations meetings to ensure strong cross departmental communication.
8. Hold regular meetings with direct reports and conduct formal performance appraisals at least on an annual basis, agreeing appropriate outcomes and performance objectives. Ensure annual appraisals, regular job chats and employee communications are effectively undertaken within departments.
9. Provide guidance and support to department heads to achieve individual and collective goals.
10. Support and encourage development of colleagues at all levels, encourage succession planning and identify colleagues with potential for promotion and/or transfer, make appropriate development plans in conjunction with the department manager and HR and development team.
11. Be fully conversant with the Employee Handbook and ensure you are familiar with the handbook and best practice is always adopted. Encourage, foster, and manage highly effective employee relations within your department.
12. Cultivate and maintain strong relationships with guests, ensuring their needs are anticipated and exceeded.
13. Address guest concerns promptly and implement solutions to enhance overall satisfaction.
14. Collaborate with the finance department to develop and manage the hotel's budget effectively.
15. To ensure that accurate forecasting takes place at the required frequencies, and that appropriate action plans are formulated in response to any negative trends.
16. To ensure that payroll and operating expenses are maintained in ratio with revenues earned (or other agreed targets), and to seek ways to minimize expenses without compromising services or quality.
17. To review the monthly profit and loss account with relevant Senior Leadership team members, accounting for negative and positive variances, and proposing action plans to address problem areas.
18. Implement cost-control measures while maintaining service quality and guest satisfaction.
19. Generally being alert for opportunities to improve the profitability of the department i.e. through controlling wastage and being responsible for the economy of all utilities and resources and up selling or link sales.
20. Work closely with the sales and marketing teams to maximize revenue through strategic pricing, promotions, and guest engagement initiatives.
21. To participate in Sales and PR related activity, as directed: sales trips, entertainment, show rounds, meetings etc.
22. To maintain an awareness of competitor activity/trends and recommend actions to ensure that the hotel remains a front runner in its marketplace.
23. Support efforts to drive repeat business and maintain a strong brand presence.
24. Uphold and enhance the hotel's reputation for luxury and excellence.
25. Implement and oversee quality assurance programs to maintain and improve service standards.
26. Assist in the planning and execution of events, conferences, and special functions.
27. Ensure seamless coordination between various departments to deliver flawless events.
28. To be aware of and comply with safe working practices as laid down under the local Health and Safety laws applicable to your place of work. This will include your awareness of any specific hazards at your workplace.
29. To report any defects in the building, plant or equipment according to the company’s procedure.
30. To attend statutory Health & Safety training and to be fully conversant with and abide by all rules concerning Fire, Health & Safety.

QUALIFICATIONS:

1. Proven experience in hotel management, preferably in luxury hospitality.
2. Strong leadership and organizational skills with a focus on team development.
3. Excellent interpersonal and communication skills for effective collaboration with staff and guests.
4. In-depth knowledge of hotel operations, financial management, and industry trends.
5. Flexibility and adaptability to navigate and resolve challenges in a dynamic environment.
6. Bachelor's degree in Hospitality Management or a related field (Master's degree preferred).
7. Proven track record of achieving and exceeding financial targets.

PHYSICAL REQUIREMENTS:

• Ability to stand, walk, and move about the hotel for extended periods.
• Physical stamina to oversee various hotel operations, including events and guest interactions.
• Capability to navigate different areas of the hotel
• Capability to lift, carry, and move security equipment as needed.
• Visual and auditory acuity to monitor and assess the physical condition of the property and address concerns.

How you Demonstrate your Talent

The guests of The Maybourne Beverly Hills are our top priority. We take great pride to ensure that each and every guest has the most memorable experience that is enhanced by going the extra mile through providing the world-class service our hotels are known for.

1. Go the EXTRA mile in our efforts
2. Be RESPECTFUL to our guests and colleagues
3. Deliver service in a CARING fashion
4. Be OUTSTANDING
5. Express your own personality – Create your LEGACY
6. Be your NATURAL SELF – Be genuine and sincere with the guest and colleagues

Who you would be working for

Maybourne Hotel Group owns and manages Claridge's, The Connaught, The Berkeley, The Maybourne Riviera, The Emory and The Maybourne Beverly Hills – six of the world's most renowned luxury hotels.

Our hotels have histories that stretch back over a century. And, while each one retains its timeless appeal and individual nature, we are committed to ensuring they are always in tune with the wants and wishes of today’s discerning guests.

A warm welcome and cool spirit define The Maybourne Beverly Hills, the newest member of our hotel family. Blending our signature service style with the energy of Beverly Hills, expect culinary creativity and contemporary comfort, all wrapped up in a landmark location. The Maybourne Beverly Hills is California, through and through.

COMPANY BENEFITS:

• Medical/Dental/Vision Insurance
• Company matched 401(k) plan
• Company matched Health Savings Plan
• Flexible Spending
• Paid Holidays
• Paid Time Off

• Paid Sick Leave
• Employee Assistance Program
• Parking
• Employee Recognition Programs
• Colleague meals
• Colleague Referral Incentive program

*The Maybourne Beverly Hills participates in E-Verify.*