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Customer Service Order Proofing Specialist

3 months ago

Detroit Lakes, United States Lakeshirts Full time
Job DescriptionJob Description

CUSTOMER SERVICE IS NOT A DEPARTMENT, IT'S AN ATTITUDE.

THE OPPORTUNITY:

At Lakeshirts, we believe that Life's Better in a T-shirt, and we're looking for an Order Proofing Specialist to help us deliver on that promise If you're ready to be part of a dynamic team that spans from sea to shining sea, this role could be a great fit for you.

As our Order Proofing Specialist, you'll play a key role in ensuring our customers and sales reps receive exactly what they're expecting. You'll work closely with Rep Coordinators (RCs) and Sales Reps to proof and transfer orders, aiming for seamless processing and question-free orders within our value stream.

This team member will work collaboratively with other leads/trainers to communicate and maintain order proofing standards across Customer Service and company-wide, with the goal of continually WOWing our customers and reps.

Schedule: Mon-Fri 9am-5pm

Open to onsite or remote. If you reside in one of the following states, you will be considered for remote: AZ, CA, CO, FL, IA, ID, IL, MA, MN, MO, NC, ND, NY, NV, OK, PA, SC, SD, TX, VA, WI

A Typical Day (job functions) | Organize + Deliver + Collaborate + Research + Drive Growth = Results

  • Manage and proof orders for assigned accounts to ensure consistency, quality, and accuracy
  • Communicate with fellow team members and reps on the phone, in person, and via email to resolve issues in a manner that is professional and worthy of that Minnesota-niceness we're known for
  • Make corrections in order to transfer into the order entry system
  • Review order proof processes periodically to increase efficiency and effectiveness
  • Communicate and adjust order proofing process inconsistencies in standards to the Customer Service Managers and Director
  • Collaborate with the Customer Service Manager to address and support team member concerns and quality-related performance issues
  • Analyze question-free order data and returns to identify trends & areas for improvement (our value of Continuous Improvement coming in to play)
  • Collaborate with other departments as needed to optimize the order proofing process for Lakeshirts
  • Providing courteous and professional service to our customers, ensuring their needs are met and their questions are answered
  • Multi-tasking and maintaining a keen attention to detail to ensure every order is processed accurately and efficiently
  • Pivot strategies (ie: being NIMBLE) based on the analysis of success metrics to continuously improve (there's that value again) effectiveness and strategies needed


Skills (qualifications) | Think Outside the Box + Big Picture Thinker + NIMBLE + Proactive + Customer Service Aptitude

  • High school diploma- some college courses preferred, but not required
  • Detail-oriented with excellent computer skills
  • Proficiency in Microsoft Excel & Word, along with internet experience is essential
  • Type 45+ words per minute
  • Ability to work well in a team (it is, after all, one of our core values)
  • Independent decision-making skills, combined with good judgment and reasoning
  • Strong communication skills, both written and oral are vital
  • Reliability, responsibility, flexibility and the ability to take direction well
  • The ability to handle multiple interruptions and follow through
  • Welcoming of change- nimble and open-minded; Continuous Improvement is one of our Core Values
  • Must love dogs (we kinda like them at our MN headquarters, and we hope you do, too)
  • Must love tees (and hats...and stickers...and novelty socks)

Remote Qualifications I Minimum Requirements:

To effectively fulfill your responsibilities, we expect remote team members to have a reliable internet connection that meets the following minimum requirements:

  • Download Speed: A minimum download speed of 100 megabits per second (Mbps) is necessary to ensure swift access to online resources, efficient communication, and seamless collaboration with your colleagues. We recommend 200 Mbps download.
  • Upload Speed: Your internet connection should have a minimum upload speed of 20 megabits per second (Mbps). This speed allows for smooth sharing of files, participating in virtual meetings, and contributing to our collaborative work environment. We recommend 50 Mbps upload.

It is important to note that these above requirements are based on the assumption that your internet connection is dedicated primarily to work-related tasks during business hours. We understand that many households have multiple users and may engage in activities such as streaming services like Hulu, Netflix, YouTube, etc. However, it is crucial that your work-related activities receive the necessary bandwidth and remain uninterrupted.

All remote employees are also responsible for the following:

  • Must have both Cable and DSL for Internet Types
  • Must supply their own equipment (including but not limited to monitors, cameras, and computer accessories)
  • We recommend employees have two monitors for work tasks
  • Please note that Chromebooks are not compatible with our systems.

OUR CULTURE IS ONE-OF-A-KIND AND TRULY SETS US APART. We are proud of our humble beginnings and non-corporate style. We offer a unique atmosphere, unlike any other manufacturer. We work hard to be the best and we seek only committed individuals that will help move our company forward and embrace our values and culture. Lakeshirts | Blue 84 is one of the largest privately-owned screen-printing manufacturers in the United States, responsible for decorating and distribution of a wide variety of garments for the resort, college and K-12 markets. At Lakeshirts, we employ over 900 great people, proudly producing 45,000+ garments daily. It's not just a job but a lifestyle. Our job descriptions help support and guide you in the role you play in making our company successful. LIFE'S BETTER IN A T-SHIRT. IT REALLY IS.

Cognitive or Mental Requirements of the Job: Employee must be able to see and hear, read and write. Requires adaptability, analyzing, assessing, calculating, decision making, dependability, judgment, reading, speaking, following direction, handling multiple priorities, reasoning.

Physical Demands: OCCASIONALLY: Lift, Stand, Carry, Lift under 10 lbs, Carry under 10 lbs, Reach above shoulder heightPush, Pull, Climb, Balance, Bend, Twist, Crawl, Reach, Lift 10-24 lbs, Lift 25-50 lbs, Lift over 50 lbs, Carry 10-24 lbs, Carry 25-50 lbs, Carry over 50 lbs

FREQUENTLY: Walk, Reach at shoulder height

CONTINUOUSLY: Sit, Reach below shoulder height

NOTE: This job description is not intended to be all-inclusive and should in no way be considered a contract or guarantee of employment. Employee may perform other related duties as needed based on the ongoing needs of the business. Minnesota is an Employment-At-Will state and implies no specific length of employment.



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